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lift pump warranty DENIED

Old 11-22-2009, 01:27 PM
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Cool lift pump warranty DENIED

04 2500 93xxx miles live in Texas broke down in middle Missouri towed to dealer they could not figure out warranty in computer when replacing lift pump. they ordered it and replaced it with in-tank pump the standard replacement. i opened a claim with dodge got number and all. paid for work done and headed home, filed paper work for reimbursement and dodge says that that lift pump # is not a warranty part for an 04 2500. Wait a second i am not the one who changed the design and moved it to the tank.. try telling this to the monkee's on the other end of the phone, the ones in another country, YES i will be calling the Michigan office in the am and speaking with someone who can understand ___________,,,,,,,

and the dealer who could not figure out a warranty # did i get scammed by them >>>>????????? hummmm
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Old 11-22-2009, 01:35 PM
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Lift pump is covered for 5 years/100,000 miles under the Cummins emission warranty. Look at your build date on your door sticker. Regardless of the build date, I'd still place a follow-up call. They may do it as a "good will" gesture.
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Old 11-22-2009, 01:43 PM
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keep after them they will try all they can do not to pay for it
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Old 11-22-2009, 03:26 PM
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oh its covered i just need to speak to someone who speaks ENGLISH, and understands that they "Dodge" changed the part number not me no wonder why people buy foreign autos. Theres no B.S.
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Old 11-22-2009, 03:50 PM
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I hope it works for you, but it is pretty simple. 5 years 100,000. If your truck was put into service in 2004 before the date this took place you are more than likely out of warranty. If you are over the 5 years, it is on your dime. really has nothing to do with the part number. Like I said though, I hope they cover it for you and if it is for sure in warranty, then stay on them. Been down that road before.
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Old 11-22-2009, 05:42 PM
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it would not go by the build date. it would go by the first date of sale. pm me your VIN and I can get you the information (last 9 digits of vin)
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Old 11-22-2009, 07:31 PM
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guys thanks but it was inside the 5 yr warranty less than 100k. no issues there it goes by sale date.. 11-13-03 went out 10-28-09 the issue is them changing part # to intank pump and then saying its not covered i will be all over them at 8 am monday morning
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Old 11-22-2009, 08:00 PM
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Originally Posted by Slice View Post
guys thanks but it was inside the 5 yr warranty less than 100k. no issues there it goes by sale date.. 11-13-03 went out 10-28-09 the issue is them changing part # to intank pump and then saying its not covered i will be all over them at 8 am monday morning
11-13-03? The five year date is 11-13-08. Your pump os 6 years old! Good luck!
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Old 11-22-2009, 10:40 PM
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Did you mean to say 11-13-04?
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Old 11-22-2009, 11:04 PM
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Originally Posted by Rednecktastic View Post
Did you mean to say 11-13-04?
I think he got the date right. Even his sig only says 2004 and not 2004.5. Although even a sell date of 11-13-04 could still easily be a 2004 I would imagine that a sell date of 11-04 he would have 2004.5 in his sig line. I guess some people may not know there is a difference though.

Hope all goes well in the morning for him.
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Old 11-23-2009, 08:26 AM
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If he wants to push it, his truck is still supposed to be covered. If you read the Warranty book, it clearly states the 5/100 warranty starts after the regular warranty expires.

They will fight you, but more than one has won.
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Old 11-23-2009, 08:33 AM
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I posted the dates correctly purchased 11-13-03 till 10-28-09 is inside the 5th yr 6 th yr started on 11-13. 2004 yr model
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Old 11-23-2009, 08:49 AM
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I think you are a year out of warranty already. 5 years would mean it expired in 08.
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Old 11-23-2009, 10:42 AM
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Originally Posted by patdaly View Post
If he wants to push it, his truck is still supposed to be covered. If you read the Warranty book, it clearly states the 5/100 warranty starts after the regular warranty expires.

They will fight you, but more than one has won.
^^^ This... but that can get touchy

Originally Posted by Slice View Post
I posted the dates correctly purchased 11-13-03 till 10-28-09 is inside the 5th yr 6 th yr started on 11-13. 2004 yr model
Not quite sure how you are figuring this out. I'm just a little confused.

Originally Posted by 1-2-3 View Post
I think you are a year out of warranty already. 5 years would mean it expired in 08.
I think this is what the dealer will argue the most about.


Let us know how it turns out for ya. Hope you get it covered.
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Old 11-23-2009, 10:49 AM
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11/13/03 -11/13/04= 1

11/13/04-11/13/05= 2

11/13/05-11/13/06=3

11/13/06-11/13/07=4

11/13/07-11/13/08=5

11/13/08-11/13/09=6 years total. Good luck on your warranty claim.
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