psd1

Thats how I see it...but math isnt my strong suit!

Stock 99 CTD

I posted a few weeks ago about the conversation I had with a Dodge Dealership Service Advisor. Seems that since Chrysler LLC was purchased by Fiat, that Fiat is unhappy with the repair bills on the Dodge Cummins 5 year 100K warranty. Seems that is a major loss of cash flow. The way Fiat is getting around warranties is requesting maintenance receipts. Either from a Dodge Dealership or if you did it yourself they wan't receipts. If you don't have all receipts they won't honor the claim. I have talked to two people that had injector claims denied because they did not have receipts for fuel filters on 80K mile trucks. It is too bad. I hope this guy has better luck.

SOhappy

Had my lift pump on my 2003 (purchased 10/1/03) replaced with the in-tank kind last Friday, under warranty. Only cost me the $100 deductible. Went something like this:

1. Called the dealership, asked for the service manager.
2. Gave him my name (since I'd been in once before for ball-joints under warranty). He entered it in the computer.
3. Service manager says "no problem, your lift pump is covered under the 100,000 engine warranty with a $100 deductible, we can fit you in anytime- and we have the parts in-stock".

Oh, and get this...because of a death in the family I couldn't get the truck to them (50 miles away or so). I knew they had a used car lot 10 miles away so I sheepishly asked if I delivered it there, if they would pick it up. "Sure!" was the reply. I dropped it off last Friday morning and they called me in the afternoon to tell me it was done and being dropped off at the used car lot for me. Unbelievable! I assumed it would take several days for them to go pick it up (beggars can't be choosers) and I'd have to get to the dealership myself to drive it home.

Sorry to hear your experience was otherwise.

I'm a firm believer that a good dealer makes all the difference, and I didn't even buy my truck from them.

Slice

SOHAPPY you dont make me happy. I found out thru the service writer that on 03 -04 since they had so many issues with HEAT killing the lift pumps they convereted to in tank which we all new, and they also changed the warranty on the engines but failed to tell anyone if it was not oil related it was not covered so instead of owning up to a design flaw they up and changed the warranty. this is the issue i am having with them right now. i have submitted my documentation to them right out of the 2004 Warranty book that came with the truck...... well see what happens

Slice

sorry Guys my math is off a little but still under 100k 7 yrs

Mocho

Yea that's what I was figuring, my 04.5 has the 7/100 engine warranty to. Yea Chrysler will try to get out of fixing it anyway possible. I would just threaten to sue them over it, it might get their attention. There is absolutely NO reason it shouldn't be covered.

SOhappy

Strange two people can get such different results with the same issue. I mean, they dealer entered my VIN the computer and said "no problem, it's covered". Why was your experience different? I don't get it. Or did you have a diesel repair shop or non-dealer garage do the replacement and are trying to get reimbursed from Chrysler?

Slice

Towed to Dodge Dealer they Diagnosed , ordered part and Installed it. Vin into chrylser computer system would not take it, Seems dodge changed warranty and they could not figure out how to make it work i then paid and hooked em home I was two states away... i submitted them the warranty info waiting for them to come back with some other @#@#

Totallyrad

Slice, when mine went it took the service manager looking up the correct code for the service writer to enter. Every thing the service writer entered it the bill got kicked back at full charge to me. I continued to argue my extended warranty should cover it and the writer kept saying no. We had to "discuss" it for several minutes before it was straightened out. It ended at no charge under the emissions warranty. FWIW, I'm still hoping you beat them at it.

Slice

I did the same thing even told them to call dodge district rep to figure it out, of course he was out of town,,,, being i was two states away i paid for it as hotels and down time were killing me, It goes back to dodge changing the warranty and not telling anyone except YOUR WARRANTY IS DENIED

Rednecktastic

Keep us posted, maybe you can get the email of the district rep and we can all send him emails...

Equalizer 2

I am not a lawyer but to change a warranty to suit themselves sounds like a lawsuit for someone to win. You have a contractural agreement on the warranty and for one party to change it unilaterally sounds like someone is blowing smoke somewhere it doesn't belong.

CD in NM

Whatever warranty that was in effect AT THE TIME you purchased your truck IS your warranty - you have a signed purchase agreement, it is a CONTRACT.

If they changed the warranty on other un-sold trucks, then THEY would have the new warranty at whatever changes they made, and whoever bought THEM would also have a signed sales agreement, which is a CONTRACT.

It is ILLEGAL for them to lessen a warranty that is signed as part of a sales agreement. The only time they can change a warrantied item is when they EXTEND the warranty or are ordered due to safety reasons to cover things after a warranty has expired.


As far as FIAT having reservations/complaints/whatever regarding warranties - when they purchased Chrysler, they got her lock, stock, and barrel and by law the DO have to honor your warranty with the conditions stated in your sales contract.


Lawyer up if you have to, but they should not have charged you anything more than the $100.



CD

bob4x4

Fiat did not purchase Dodge

big-c

i thought the cummins engine was warranted for 100,000 miles regardless of years