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Dealer Voided My Warrenty

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Old Oct 21, 2007 | 05:31 PM
  #91  
HOHN's Avatar
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From: Cummins Technical Center, IN
Originally Posted by chipmonk
my point about the claims of the smarty are not whether it's detectable or not- it's that when companies make statements about their product being undetectable or not voiding your warranty when the product is capable of adding 170 hp it leads to problems like this. some companies are basically saying "have a blast, use our product and if you break your truck simply remove product and lie to the dealer- they'll never know."
I don't know if the companies are saying all that. Maybe I'm misguided in my assumption that dealers really aren't that stupid as to not know when more power has been added, even if the goodies aren't on board when they see the truck. There elevated HP levels take their toll on engine mounts, leaf spring shackles, bushings, etc that can make a truck feel "loose" before its time. Probably not enough to draw conclusions from, but certainly enough to arouse suspicion and go looking for evidence: velcro spots, extra wiring, random inappropriately clean spots and so on.

MADS isn't claiming that you should defraud your dealer, though certainly I can see how some would insinuate that. I'm under the impression that this claim is primarily to reduce unnecessary warranty complications for wholly unrelated items, like the example of being denied repair for a battery or alternator due to HP modifications. Clearly they are unrelated, but most dealers will deny repair on a truck that has anything mods other than cosmetics (steps, flares, camper shell, etc).

The CAPABILITY to hide something from a dealer is one thing; what the owner does with it is completely a reflection of their OWN integrity.

Sorta like the "guns don't kill people" thinking, if that makes sense.

JMO
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Old Oct 22, 2007 | 03:13 AM
  #92  
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Originally Posted by HOHN
I don't know if the companies are saying all that. Maybe I'm misguided in my assumption that dealers really aren't that stupid as to not know when more power has been added, even if the goodies aren't on board when they see the truck. There elevated HP levels take their toll on engine mounts, leaf spring shackles, bushings, etc that can make a truck feel "loose" before its time. Probably not enough to draw conclusions from, but certainly enough to arouse suspicion and go looking for evidence: velcro spots, extra wiring, random inappropriately clean spots and so on.

MADS isn't claiming that you should defraud your dealer, though certainly I can see how some would insinuate that. I'm under the impression that this claim is primarily to reduce unnecessary warranty complications for wholly unrelated items, like the example of being denied repair for a battery or alternator due to HP modifications. Clearly they are unrelated, but most dealers will deny repair on a truck that has anything mods other than cosmetics (steps, flares, camper shell, etc).

The CAPABILITY to hide something from a dealer is one thing; what the owner does with it is completely a reflection of their OWN integrity.

Sorta like the "guns don't kill people" thinking, if that makes sense.

JMO
i understand your point and completely agree but there are some who go out and buy their first diesel truck and see these ads about tons of extra power by just plugging in a tuner and it being undetectable or not voiding their warranty and are shocked when they trash their tranny or smoke their clutch. they then go to their dealer looking to get a free warranty repair and are shocked when they encounter problems- i just think some of the advertising helps lead those who don't know that much about their trucks to expect free repairs from their dealer because they're not doing anything wrong- only plugging in a tuner for a little extra power.
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Old Oct 22, 2007 | 05:42 AM
  #93  
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From: Greenville, IN
Originally Posted by vzdude
While I may be speculating, I don't see most people paying for the outlook monitor and not getting the performance downloader to go with it. I could be wrong, but there's absolutely no, nada, zero, zip kind of a downloader on it? The CAN detect that sort of thing you know. There may be more to the story too?
I agree 100% with you on that.
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Old Oct 30, 2007 | 09:10 PM
  #94  
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From: West Mifflin,PA
Called another dealer today to see if warrenty was voided in computer they said no, warrenty is still good. Truck is at a local tranny shop getting rebuilt with HD torque converter and valve body updates price was estamated between 2300-2600 getting exact price tomorrow. will post back with results and final price
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Old Oct 31, 2007 | 08:13 AM
  #95  
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From: Carlos, Texas
Is this still going on? You'd have thought someone was putting cement in the bed by now.
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Old Nov 1, 2007 | 12:58 AM
  #96  
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From: Kalispell, MT
which TC did you go with? Yep, these things seem to cr*a the bed at the worst times, don't they?... waiting for my tranny to go south myself
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Old Nov 1, 2007 | 10:52 PM
  #97  
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From: WA
Wow, this took up way too much space!
1. You play, you pay. You modify, you are your own warranty station.
2. Everybody who hasn't, needs to read up on the MM warranty act - it does not account for add-on items, only replacement parts such as filters, brake pads, light bulbs, etc.
3. Banks equipment will get your warranty work denied just as quick as the rest (seen it many times)
4. If customers ask me if a tuner, chip, etc. will void their warranty, I tell them to see #1 above.
5. Stop the insanity...........aaaahhhhhhhhhhhh!
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Old Nov 2, 2007 | 05:56 PM
  #98  
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From: Burlington, NC
Most of these vendors will tell you it won't void your warranty. Bully Dog will even let you try their tuner for a day free. That's like a guy gettin' his first shot of leg and then being told "no more!". I had a guy at local truck acc. shop try to basically shove the Bully Dog trial download down my throat. I was lucky though, when I bought my truck , a Ford by the way, I went back and talked to the diesel mechanic. I wanted to get it right on the maint. intervals and I had heard about problems with the 6.0L engine. During our conversation we had talked about several aftermarket parts like air filters, exaust, etc., and he told me "Do not add any kind of tuner, it will cause problems with the engine and will void the warranty!" I was fortunate to have had this conversation with my mechanic because I myself would have been tempted to try the trial downloader. I learned later on some off these forums that I've been visiting that the dealer can detect almost anything downloaded to the computer, even the trial version of the Bully Dog downloader. If you guys could have seen how hard that salesman at the parts store was trying to give me the trial version of that software, told me it would not void my warrenty, and so on etc. Man, I'm just glad I didn't go for it. Knowing what I know now, I would have had to kick some butt if it cost me 3, 4, $5000.00 or more. I got lucky. Some of these people can mislead you. They want to sell you parts no matter what, they don't care if it costs you your warranty, they just want to make the sale. Maybe there ought to be a law that puts the responsibility back on the shoulders of these people who sell these parts when they are less than truthful with you about how their products affect your warrenty. I'm glad I read the forums and talked to machanics. Sorry for your misfortunes charger. However, I bet that added power really puts lead in your pencil!!!!!
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Old Nov 2, 2007 | 07:24 PM
  #99  
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From: West Mifflin,PA
tranny is done shifts great and the low stall billet single disc i got is awsome engine dont rev way out anymore and it rips the tires. the tranny rebuild cost me $2889 thats new single disc billet converter not sure of brand red eagle clutches kevlar bands new bushings and new and upgraded solenoids and he said he bumped the vavle body pressure up a bit. only got 57 miles so far but so far so good
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Old Nov 5, 2007 | 10:32 AM
  #100  
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call dodge customer service 1-800-992-1997

Explain the siutation to them and they will jerk the dealer's chain.

Maybe file a report with ODI - http://www-odi.nhtsa.dot.gov/
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Old Nov 5, 2007 | 12:17 PM
  #101  
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From: Carlos, Texas
We made it to 100 boys
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Old Nov 5, 2007 | 08:28 PM
  #102  
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Talking

I've been following along and maybe he's innocent maybe not. In either case I would not take mine to dodge because they already suck. Why do you think they have the new lifetime warrenty. I would suck it up pull a lone and do it myself. If you don't know how learn because thats the way life is goin to be.
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Old Nov 6, 2007 | 02:14 AM
  #103  
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From: Fort Collins CO
I had worked at a ford dealership for just about 2.5 years and you would be suprised the stuff that the dealership would try to warranty just not to loose customers. Reason being, if they loose one customer to warranty issues, chances are that customer will not come back EVER again, he will go to a cheaper side shop, all the while the dealership just has to make sure that ford doesn't find out about whether or not the warranty issue was related to aftermarket modifications or what. That way the dealership will get paid back for the repairs, BUT if ford decides to audit the dealership, thats when big problems can arise, even to the point of stripping the dealership of their ability to sell their cars or offer "manufacter related repairs."

Just to add in a story, the dealership I worked for had this one customer that thought it would be a brilliant idea to pull a very large and heavy trailer across Kansas in the middle of a summer (he was in a 6.0 lifted harley davidson edition f-350) on stage six with his banks six gun. Well needless to say he overheated his truck and since the only fluid he had around was some coca-cola, he decided it would be a good idea to pour that down his radiator. You can guess what it did, and the dealership warrantied it just so they wouldn't loose his future business which included about 5 other very nice cars including a ford GT...MONEY SPEAKS
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Old Nov 6, 2007 | 03:08 AM
  #104  
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would 7-up have been better? it is the un-cola...
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Old Nov 6, 2007 | 03:26 AM
  #105  
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From: Fort Collins CO
I've always been more of a sprite fan...But just because of that situation at the dealership I learned to always carry around atleast a gallon of water in my tool box...just be careful when it freezes, breaks the cap of, and melts all over your tools the next day causing most all of them to rust
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