Silver 002

I have my smarty on my 04.5 and we are swapping it around and seeing how a few friends like it but i have one friend that has an 03 and when we hook up the smarty it says vin locked and i have heard about this problem and the repair files you have. Can u help us out? he doesnt run a downloader but it is possible that it could have had one on it previous to his ownership. I think that i can get him bighten if we can get it to hook up. thanks guys. One tried for a day and monday morning has one bought and one on the way.

For everyone else is this what those files fix? or do those repair files deal withsomething else?

DirtEater

It's VIN locked because you already have the program downloaded into your truck. You have to take your truck back to stock before you try it in someone elses truck. You can't have it in 2 trucks at the same time.

Silver 002

sorry i forgot to mention that mine is returned to stock. i do know that you cant have it program more than one at a time.

Billm2004

i have an 04.5 too and was having a problem with it being vin lock after i loaded a tune.. i just sent it back to bob today to be fixed. he said he has to replace the electronics in it.

Silver 002

huh well i dont have problems with it doing it on mine or another buddies 03 but on one truck that was also a 03 it displayed that message. anyone have any other thoughts?

Bob Wagner

Please call me tomorrow toll free 1 888 225 7637 or shoot me your number with he best time to call.

Thank you

Bob Wagner

2003 the other truck has the last 4 digits of the vin number missing. If the smarty works on other trucks and not only that 2003 then that is the issue

Chrysler screwed up a lot of 2003's by leaving off the last four numbers in the vin.

The delaer can fix the issue or we can supply a recovery if you provide us with the comple 17 digit vin number.

Problem solved

Silver 002

thanks bob ill get it where do you want it sent. want me to call in tomorrow or Pm ya?

once again BOB rules the world

Bob Wagner

no reason to send the smarty to me if your friend has the digits missing. call me tomorrow mid day pacific time please.


thanks

Silver 002

ok thanks Bob ill call tomorrow.

06CTDforAU

Another example of excellent customer service from the Smarty crew. Kudos to Bob and Marco for the exceptional service. I wish others would follow in yall's footsteps.

Silver 002

amen to that

Billm2004

X2 for awesome customer service!

OldSmokey

Thats, the main reason I just ordered one. That and it adds a little power!!

Neight

Bob I am having a Smarty issue also I PM'd you a few days ago. I know your a busy guy but I am not sure if that is the best way to get a hold of you.

Thanks