Wow...what a complete FUBAR......You know speaking from experience...sometimes as human you make mistakes, things get forgotten and the ball gets dropped even when you have the very best of intentions....this however goes far and beyond the realm of simple error....

Too many reminders, emails, phone calls and false promises to believe it could be anything other than...well just what it looks like

I can understand forgetting to credit a return, done it myself when I got sidetracked by multiple phone calls but at the first reminder from the customer I got it done and took care of ALL the costs because it was MY fault and MY responsibility.....sucked to lose money that way but it helps to teach you NOT to let things like that happen again.....

I sure hope they are telling the truth THIS time, personally I wouldn't believe it until I had the money in hand and a written apology from DTT.

 

Its a pretty sad story from one of the supposed top players in the industry....


Unscrupulous companies hate internet forums because they get exposed for all to see.

 

Someone need to hang there head with shame!!!!! Shame on you DDT, The internet has done you in and has showed your true colours.

 

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Don,......to be honest it doesn't surprise me AT ALL!

 

A thread like this is informative. Some of the comments are not.

We all need to know when something has gone awry.

My personal opinion of a vendor, dealership or member must always abide by the rules of the site.

I'm not seeing that in some of these posts. Its like an angle has been taken to promote while talking another vendor down.

Again, just my personal opinion.

 

My policy is to tell the truth. Let the lies sort themselves out. They always do.

Telling the truth involves not only true facts, but not withholding information, for instance if it were me and DTT paid up, I'd be on here in a heartbeat disclosing that. What I think at the time would be left unsaid.

 

Any company could make a mistake. This is a big one and an embarassment.
However, they have done thousands RIGHT and educated the masses to the right way to build a trans.
I am very disapointed in this thread.
Why don't the same people holler out when any other company denies a warrantee claim?
DTT did right with the refund. Late but still right.
Politics.

 

JKM, your situation is one that is very unfortunate and you had one heck of a time resolving it...if its resolved. VERY frustrating. You had the facts and gathered tangible information with regards to this huge inconvenience. I have had a few times where my truck sat without parts or waiting for a reply where they are and money paid out. Terrible.

I just wanted to be clear that my comments previous in no way where directed at you.

A sad situation that has an air of opportunism at the expense of your dilemma.

Again, just my opinion.

 

Personally I don't see anyone trying to promote one company over the other except for a single poster listing where he got his done at, this same poster is also advocating sending in Hells Angels to solve the problem so naturally you have to weigh his input accordingly ......however I do not get where you see an attempt to promote any other business in this thread? or even mentioned for that matter unless you mean John P's post about previous issues we have seen with DTT here in regard to the tranny wars they tried to promote when ATS came out with the triple lock convertors?

 

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As always,.....good post and insight Lary!

I am 99% sure that Scotty is referring to me in his comments which is fine.
I have already heard from John (j-fox) by way of P.M. and we have discussed the thread civilly along with my posts as well. FWIW,....this is not the first controversial issue that DTT has had with some of their customers.
I purposely left several of those out of this. What I find interesting is when DTT and their customers were excoriating ATS on the release of the early Triple Lok on ALL of the diesel websites I sure didn't see many people go to their defense! The old "tranny wars" are well documented here and I was in the middle of alot of them.

I also said that I know there are alot of very satisfied DTT customers here and elsewhere, but I also know there are many, including Jaymie that have not been treated very well! Sometimes the truth hurts............

---------
John_P

 

As I said, its just my opinion.

John, I read your posts with all the others...a few times. You are about 72.8% correct as there are others besides your posts And they just took me as not quite right. Not just yours. Not sure how to put it into words. I watched some of the wars and I did think...here we go again.

That was crazy and non productive after awhile, I got a sense this could go that way instead of the focus on knowing that the OP will get some resolution and we are all aware of his unfortunate incident.

The unfortunate part to most of these threads is we do not hear about ALL the good reports irregardless who the vendor is.

Lary, I read your post and I can understand how things slip through the cracks and how it needs to be made right...often with extra expense to someone.

Perhaps I was premature with my observation but I did see how it could go sideways fast with some of the comments. In no way shape or form was this an effort to come to defend DTT on my behalf. Nor was it about anything personal. Its just what I saw it as from 'my' point of view.

I'm sure we can agree to disagree on this and carry on. I keep things civil too and since it was posted on a public forum, I did the same.

And once again, I have successfully derailed another thread. Sorry bout that.

 

I don't know anything about DTT or the previous tranny wars, mainly because I think it was before my time or I just wasn't paying attention because I never 'trannied' a truck.

I also understand how things slip thru the cracks, and as long as they're rectified, I'd never have a problem with that. Shtuff happens and we're all guilty of it in one way or another.

What I read that kinda ticked me off was the fact that they basically ignored their customer. And it wasn't until this thread got really rolling and probably someone brought it to their attention, (if they weren't already following it), that they did something about it. That ain't right.

I'm assuming DTT or its' owners are banned from here? That's kinda what I got from reading all this.

As a semi-related side note, I just had a transaction with an ebay seller. It was for a digital readout for measuring my cuts on the sawmill. I had emailed the seller before I 'bought it now', and he was up front and honest about never having one installed on a sawmill but didn't see any reason it wouldn't work. (It was designed as a measuring device on the fence of a table saw) Long story short, its' readings were erratic to say the least. I re-emailed him to tell him about it and he was sure it was a faulty sending unit. He sent me a new one free of any charges within 3 days and it didn't work any better. He told me to send both units back and he would refund all my money including the shipping to get them back to him. I told him I'd like to keep one to mess around with because I had found if I wrapped the sending unit in tin foil, (got the idea from Scotty's tin foil hat!), the readings became a LOT more steady. I offered to waive any refunds because he was so honest and up front with me, not to mention sending out the replacement so fast.

Bottom line is that he is still refunding ALL my money including shipping both ways and letting me keep one of the units for free. Now THAT is customer service!

 

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No problem Scotty! Like you said, we can "agree to disagree."
I seriously doubt the "tranny wars" will EVER come back like they were a few years ago! Most all of the aftermarket diesel transmission companies build good units for us. IMHO, it is mostly "personal preference" and customer service that I feel most of us look at. That is why most of us go back to companies that have treated us well. Every company has their "dissatisfied
customers" and we all know that. But when it gets to the level that Jaymie experienced that is not good.

 

Agree to disagree? PPpppppffffttttttttt

I think we should arm wrestle over it, winner take all

 

Ask him if he wants to start building performance transmissions...