ABDTR #5 Alberta Chapter #5 Discussion

FASS pump acting up

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Old Jan 10, 2011 | 07:04 PM
  #16  
03 ant a hemi's Avatar
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From: Alberta
Well I have to take my hat off for FASS customer service. I got ahold of them today explained my situation, they tracked down a pump for me here in Canada and it is on it's way should be here tomorrow hopefully.

The pump I have is not servicable on the motor end so they said to send it back when I get my new one.

Quick service once I got their number.
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Old Jan 10, 2011 | 08:18 PM
  #17  
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From: Airdrie, Alberta
Originally Posted by 03 ant a hemi
Well I have to take my hat off for FASS customer service. I got ahold of them today explained my situation, they tracked down a pump for me here in Canada and it is on it's way should be here tomorrow hopefully.

The pump I have is not servicable on the motor end so they said to send it back when I get my new one.

Quick service once I got their number.
Good to hear stories like that every now and again.
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Old Jan 10, 2011 | 08:21 PM
  #18  
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What is their phone number? Did you find it on their website? Is it me or do they try to keep it a secret?
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Old Jan 10, 2011 | 10:37 PM
  #19  
03 ant a hemi's Avatar
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Their number is not posted, best thing to do is get a hold of your seller they will call FASS and deal with the warrenty issues.
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Old Jan 11, 2011 | 10:03 AM
  #20  
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From: Calgary, Alberta, Canada
It is good to hear that FASS is standing behind their product.


Isn't this FASS's number from their website:

http://www.fassride.com/customerservice.php
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Old Jan 11, 2011 | 11:05 AM
  #21  
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Well I'll be darned, I searched around for the number and could not find it, finally I got ahold of a dealer that gave me the number, and now I find out it was posted all along.
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Old Jan 11, 2011 | 01:21 PM
  #22  
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I was looking at a different website. http://fass-fuel-pumps.com/

Thanks for posting the correct website with contact information.
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