My wonderful local dealer
Thread Starter
Registered User
Joined: Mar 2007
Posts: 1,694
Likes: 6
From: Lost Lake, Wis
My wonderful local dealer
Just a rant....
My dealer can't get my truck on his lift. He wants $85 to use a lift across the street to inspect my truck for the steering TSB. Another dealer poked his head under the truck and said it was not the bad arm, done deal.
My dealer said there is no grease point in the drive shaft. I found it and have been greasing it for three years.
My dealer quoted me $900 to replace the transmission solenoid to cure the 1-2 shift hunt. I said the TSB allows you .7 hours. He told me that was for WARRANTY WORK. He would figure 1.5 hours for me. I asked his rate. He said $85/hr. I told him $85 times 1.5 equals $128, and the solenoid is about $100.
He dropped his price to AROUND $550. I said you're way too high.
He said I'd also need fluid! Oooookay.... I use 8 quarts for a pan drop, figure about $8 a quart? Maybe $65 for fluid? He said he'd probably be able to do it for AROUND $300.
I need a new dealer....
My dealer can't get my truck on his lift. He wants $85 to use a lift across the street to inspect my truck for the steering TSB. Another dealer poked his head under the truck and said it was not the bad arm, done deal.
My dealer said there is no grease point in the drive shaft. I found it and have been greasing it for three years.
My dealer quoted me $900 to replace the transmission solenoid to cure the 1-2 shift hunt. I said the TSB allows you .7 hours. He told me that was for WARRANTY WORK. He would figure 1.5 hours for me. I asked his rate. He said $85/hr. I told him $85 times 1.5 equals $128, and the solenoid is about $100.
He dropped his price to AROUND $550. I said you're way too high.
He said I'd also need fluid! Oooookay.... I use 8 quarts for a pan drop, figure about $8 a quart? Maybe $65 for fluid? He said he'd probably be able to do it for AROUND $300.
I need a new dealer....
Thread Starter
Registered User
Joined: Mar 2007
Posts: 1,694
Likes: 6
From: Lost Lake, Wis
Registered User
Joined: Aug 2009
Posts: 237
Likes: 0
From: Oregon
Just a rant....
My dealer can't get my truck on his lift. He wants $85 to use a lift across the street to inspect my truck for the steering TSB. Another dealer poked his head under the truck and said it was not the bad arm, done deal.
My dealer said there is no grease point in the drive shaft. I found it and have been greasing it for three years.
My dealer quoted me $900 to replace the transmission solenoid to cure the 1-2 shift hunt. I said the TSB allows you .7 hours. He told me that was for WARRANTY WORK. He would figure 1.5 hours for me. I asked his rate. He said $85/hr. I told him $85 times 1.5 equals $128, and the solenoid is about $100.
He dropped his price to AROUND $550. I said you're way too high.
He said I'd also need fluid! Oooookay.... I use 8 quarts for a pan drop, figure about $8 a quart? Maybe $65 for fluid? He said he'd probably be able to do it for AROUND $300.
I need a new dealer....
My dealer can't get my truck on his lift. He wants $85 to use a lift across the street to inspect my truck for the steering TSB. Another dealer poked his head under the truck and said it was not the bad arm, done deal.
My dealer said there is no grease point in the drive shaft. I found it and have been greasing it for three years.
My dealer quoted me $900 to replace the transmission solenoid to cure the 1-2 shift hunt. I said the TSB allows you .7 hours. He told me that was for WARRANTY WORK. He would figure 1.5 hours for me. I asked his rate. He said $85/hr. I told him $85 times 1.5 equals $128, and the solenoid is about $100.
He dropped his price to AROUND $550. I said you're way too high.
He said I'd also need fluid! Oooookay.... I use 8 quarts for a pan drop, figure about $8 a quart? Maybe $65 for fluid? He said he'd probably be able to do it for AROUND $300.
I need a new dealer....
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Registered User
Joined: May 2009
Posts: 29
Likes: 0
I just went into the dealer to see how much the 1-2 shift hunt fix would cost me. Just shy of $500 was his quote. Might as well buy a new valve body for that quote and that would take care of the problem. I'll live with the 1-2 geat hunt till I put in a new valve body.
They also wanted to charge me $160 to fill up my leaking A/C so they could see where it was leaking from. That would cost $14 and ten minutes of work. I said I'd put the fluid in myself and come back in a week so they could see where it was leaking from.
I hate working with the dealer service dept.
They also wanted to charge me $160 to fill up my leaking A/C so they could see where it was leaking from. That would cost $14 and ten minutes of work. I said I'd put the fluid in myself and come back in a week so they could see where it was leaking from.
I hate working with the dealer service dept.
Administrator
Joined: Jan 2007
Posts: 8,372
Likes: 172
From: Streator Illinois
Seems kind of crazy........
Registered User
Joined: Feb 2006
Posts: 1,012
Likes: 2
From: Auburn, WA
They don't call them the ******* for nothing!
(I know there will be 7 *'s right above this sentence!)
I called 3 shops before I did my new clutch just to see, even though I have trust issues with repair shops! To replace the clutch....labor only. None of them, 1 was a dealer, knew what I was talking about when I asked for a Southbend Con OFE clutch, so I asked for labor only.
I was quoted........make sure you're sitting down............
$1200
$1600 and
$2100!
I asked one shop why so expensive (the 2100 one) and he explained to me that it takes alot of time to open up the transmission to access the clutch!
A buddy and I did it in 8 hrs and that was under the truck with a trans jack. We're not pros by any means and that included dinner and a few beer breaks.
(I know there will be 7 *'s right above this sentence!)
I called 3 shops before I did my new clutch just to see, even though I have trust issues with repair shops! To replace the clutch....labor only. None of them, 1 was a dealer, knew what I was talking about when I asked for a Southbend Con OFE clutch, so I asked for labor only.
I was quoted........make sure you're sitting down............
$1200
$1600 and
$2100!
I asked one shop why so expensive (the 2100 one) and he explained to me that it takes alot of time to open up the transmission to access the clutch!
A buddy and I did it in 8 hrs and that was under the truck with a trans jack. We're not pros by any means and that included dinner and a few beer breaks.
There is no G. There is no G. Repeat after me, THERE IS NO G!
Joined: Jan 2006
Posts: 1,688
Likes: 4
From: Texas
Just a rant....
My dealer can't get my truck on his lift. He wants $85 to use a lift across the street to inspect my truck for the steering TSB. Another dealer poked his head under the truck and said it was not the bad arm, done deal.
My dealer said there is no grease point in the drive shaft. I found it and have been greasing it for three years.
My dealer quoted me $900 to replace the transmission solenoid to cure the 1-2 shift hunt. I said the TSB allows you .7 hours. He told me that was for WARRANTY WORK. He would figure 1.5 hours for me. I asked his rate. He said $85/hr. I told him $85 times 1.5 equals $128, and the solenoid is about $100.
He dropped his price to AROUND $550. I said you're way too high.
He said I'd also need fluid! Oooookay.... I use 8 quarts for a pan drop, figure about $8 a quart? Maybe $65 for fluid? He said he'd probably be able to do it for AROUND $300.
I need a new dealer....
My dealer can't get my truck on his lift. He wants $85 to use a lift across the street to inspect my truck for the steering TSB. Another dealer poked his head under the truck and said it was not the bad arm, done deal.
My dealer said there is no grease point in the drive shaft. I found it and have been greasing it for three years.
My dealer quoted me $900 to replace the transmission solenoid to cure the 1-2 shift hunt. I said the TSB allows you .7 hours. He told me that was for WARRANTY WORK. He would figure 1.5 hours for me. I asked his rate. He said $85/hr. I told him $85 times 1.5 equals $128, and the solenoid is about $100.
He dropped his price to AROUND $550. I said you're way too high.
He said I'd also need fluid! Oooookay.... I use 8 quarts for a pan drop, figure about $8 a quart? Maybe $65 for fluid? He said he'd probably be able to do it for AROUND $300.
I need a new dealer....
Sorry to hear you don't have good help
Yesterday I went to the dealer for the first time to reflash my truck for the tires and to get the steering TSB checked. I only got charged for the flash. With the horror stories I've heard and some I've gone through myself, it is refreshing to go a capable place.
Good luck finding who you need
Registered User
Joined: Nov 2005
Posts: 808
Likes: 1
From: Rockford, Illinois
I take my truck to Frank Boucher in Janesville, WI. They have been good for what it's worth. I have been going there since 2006. It looks like an hour drive for you, so might be out of your range.
Here in Rockford there is no service for diesel Rams and the next closest town of Belvidere had the snottiest people there. It was a dealer much like the one you are having problems with.
Here in Rockford there is no service for diesel Rams and the next closest town of Belvidere had the snottiest people there. It was a dealer much like the one you are having problems with.
Registered User
Joined: Sep 2004
Posts: 706
Likes: 0
From: Winston Salem, NC
You know it is a shame they operate like this. It doesn't take a rocket scientist to figure out that they would probably bring in more business with reasonable rates and better customer service practices. They really will take advantage of every single person they can. I would and will let my vehicle sit in the driveway and rot before I take it to a dealer for anything. heck I would buy another vehicle before taking a broken one to a dealer. (unless it is under warranty since I already paid for that).
We have some good folks on this board that work at dealers too bad the dealers have the reputation they do.
We have some good folks on this board that work at dealers too bad the dealers have the reputation they do.
Thread Starter
Registered User
Joined: Mar 2007
Posts: 1,694
Likes: 6
From: Lost Lake, Wis
I take my truck to Frank Boucher in Janesville, WI. They have been good for what it's worth. I have been going there since 2006. It looks like an hour drive for you, so might be out of your range.
Here in Rockford there is no service for diesel Rams and the next closest town of Belvidere had the snottiest people there. It was a dealer much like the one you are having problems with.
Here in Rockford there is no service for diesel Rams and the next closest town of Belvidere had the snottiest people there. It was a dealer much like the one you are having problems with.
And yes RonP, dealers that don't care are a shame. Like when you tell them you have death wobble and they say they've never heard of it. BS
Or they tell you there is no lube point in the driveshaft. BS
Or they tell you the 10 micron fuel filters are just fine for your CR truck. BS
So yeah, telling me I needed to pay a lifting fee so they could verify I have the correct pitman arm and they could pull the notice off my Dodge file was really.... you guessed it.... BS
I drove 45 minutes to the Watertown dealer. They verified my steering easily, but still said they never heard of death wobble....
Registered User
Joined: Apr 2009
Posts: 896
Likes: 0
From: Virginia
Funny- our Chrysler dealership must have a clue. They have signs stuck in the ground all around the property- "new, lower shop rates" and "new, lower parts prices". I just don't know how much lower...
