Is the High Idle just a flash or a TSB? in other words is it a "free" upgrade or is it going to cost me?

 

I would like to commend everyone on their responses to this thread and thank you all for being the perfect example of how to express opinions without name-calling and rudeness.
Tmc243,
Thanks for your input and views from the dealership point of view. This is something I would like to see more of and I would think that if more folks would try to see both sides of an issue, it would be a lot easier to find common ground. Stereotyping is never a good thing and unfortunately the old saying "One bad apple,,,,,," seems a good example. On the other side of the story,,,,, I'm sure there are good techs out there who can relate to the same saying when discussing vehicle owners. I have no doubt that they have to deal with some real Lu-Lu's at times. Example= The guy that buys a bare-bones pick-up for a work truck versus the guy who buys the top-of-the-line Bentley or Jag. OOPS!,,,,,, now I'm doing it,,,

I had a bad experience at a dealer where the Tech was not at fault, however the service writer/manager was a real (well,,, you know,,,) and he didn't stay employed there long, so apparently his boss didn't think too highly of his actions either. If I had based my opinion of every dealer from that one experience,,,,, it would be unfair.

There are probably too many factors involved to pinpoint where the exact blame belongs, from Company Headquarters,,, to the individual dealerships,,,,, to the different employees of those dealers,,,,,, or to the customers. However, I do believe that if we can keep productive discussions going between each other, it's a win-win situation for everybody. Please,,,,,, Lets keep it that way.

Once again,,,,,,, THANKS!
Dennis

 

This is a good example of a TSB that doesn't fit the "Three C's" criteria.
Symptom/Condition:

Extended idle operation, especially in cold weather, can lead to stuck valves and bent push-tubes due to insufficient cylinder heat. This allows varnishes/oils to condense on the exhaust valve stems, leading to stuck valves, and damaged valve train components. A new software feature, enabled or disabled through the DRB III (See instructions under Repair Procedure), reduces the chance of valve sticking and improves cab heat warm-up time.

It was not mentioned in the owner's manual,,,
Most dealers and/or Techs knew nothing about it,,,,,
According to numerous threads on the TDR and here,,,,,, some dealers were charging customers for the flash and some weren't. Then there was also confusion when the TSB only refered to the ETC engines and not the ETH engines. This seems to be a clear case of DC headquarters dropping the ball and not suppling the dealerships with correct and clear-cut information. I tried several times to get the dealership where I purchased the truck at, to check into this and finally gave up on it. I figured it wasn't worth the risk of someone trying to do a flash on my ECM when they couldn't even find the info.

 

its a customer request/satisfaction TSB.

 

I think that it is great to hear from the dealership on TSB issues. I think that since they are listening I'd like to say that I'm not looking for a 6,000 dollar engine to be replaced at 99,999 miles. If anything I do to the truck causes a problem I'm ready to repair it myself or pay to have it done.

When it comes to a 15 minute TSB I think dealerships should consider the customer service aspect. I don't come in everyday to whine about the problems on my truck. If I wanted to I think I could come in once a week for a check engine light (0514, 2609, 1693....). I think that the service writer in some cases isn't aware of the big picture. I've bought $75,000 dollars worth of trucks in 2 years and another $1000 in parts and accessories. Is it worth $40 to turn on the high idle or do the mileage reflash, and loose a customer???

If I owned the dealership I think I'd be giving customers a call and letting them know there is a TSB. Honestly if the dealership called me and said hey, we have this mileage TSB, high idle TSB, etc. if you are interested, and when you bring your truck down for the oil change, we can reflash it. The dealership would stand a better chance on selling some routine service ....instead of sending me the memo stating that I've had my truck for 3 months now and I should be ready for an oil change. And ultimately they would have a more satisfied customer.

 

On Friday I went back in to the dealership and was able to speak more intelligently about the TSB after reading the description in the link posted earlier. The girl that was working the counter then was much easier to deal with. All she asked was if it was under warranty. Today when I dropped it off I got the same old fella that was there the first time when I went in just to ask about it. He gave me troubles again even after I told him what the TSB was for. He tried to tell me that there wasn't a TSB for white smoke or the overhead trip computer. I had to show it to him on paper. Anyway, they did it.

 

Question:
If I get TSB 18-037-04 done it erase the re-flash I had done earlier for the 35 inch tires. ???? , Does the 35 in. tires info have to be flashed again with the new TSB ???????
thanks

 

no, tire size is in the abs module

 

It's very interesting how people get along with their service providers and the tales of both sides of the fence. Most people, customers,service writers,techs all seem to have misconceptions of each other or prejudices of one another through experiences at different dealerships with the one person or another. I give you an example that happened today with these exact tsb,s we are talking about. A customer came in today who owns a 2004 Cummins with the complaints of poor fuel economy,a coolant leak and a on/off check engine light. Now this customer for lack of better words is considered by the staff as difficult with an attitude because on purchasing his truck ,he ordered the block heater and on his last truck was standard option. When he picked up his truck there was no cord,and was ranting because he had ordered it with the block heater and one was not provided. atttitude was not necessary because a simple trip to the sales dept. found that the salesman was ignorant to the fact that a cord had to be ordered separatly. cord was ordered free of charge and installed at no cost to the customer as it should be. which brings me to today. Since i handle the Cummins work i talked to the customer who at first impression through our conversation i thought him to be a "dificult" person. He informs me that the is getting 16 mpg with his new common rail and that with his old 12V he is getting 26mpg, because he had taken the 12V to Cummins dealer and not the ignorant dealership. I told him although i did not think he was going to be happy with what the newer Cummins were getting i would look in to it for him. After finding the flash for poor fuel economy and flashing the Ecm, i fixed his coolant leak and enabled his truck to ramp up with the cruise control switches. While i was working on the truck he popped back in to give me more grief,but i wasn't going to let it bother me. I explained what i had done and his new feature. The tone of the conversation changed, and a trust was starting to develop on both sides. He now was very personable and friendly and had grown to trust me. On the other hand my perception of him also changed from "difficult" customer to someone i could relate to. So my point is that misconceptions and distrust can continue or under the right conversations and a liitle patience on both ends could lead to a satisfying experience. Tony

 

Well put.

Can't we all get along?