My truck needs some work - I think it needs a front wheel bearing. Should be covered under the 7/70. Should I take it to a five star dealer or doesn't that make much of a differance. BTW, I'll be taking it in for service in the New Stanton PA, area. Anybody recommend a dealer there?

 

Can't recomend a dealer in your area but I can caution you that one of the last times I went to a 5 Star dealer it cost them $1500 to repair the damage caused by "Poor workmanship" done at my 5 Star dealer. I would ask around about the quality of the repair with anyone that knows anything about the dealer. If your repair is under the 3yr/36 month should be no charge, if it under the 7/70 drivetrain than a wheel brg will be $100 deductable. If engine related 5yr/100k no charge 7yr/100k $100 deductable. And no matter what they all will try to get your $100. Friend just had lift pump done, 45K should have been done under the engine warranty no charge, they did it under the 7/70 and charged him the $100. Can't win no matter what. If in doubt call the customer care hot line prior to going in and question it prior to taking the truck in.

 

They are all 5 star dealers aren't they. I just some BS marketing scheme.

 

I could be wrong but I don't think FRONT wheel bearings are 7/70.Seems I have seen/read a heated thread about that previously.

 

I had a bad expierence ar a "five star" dealership in Toledo. I will stick with my small town dealership where the Tech has pride in his work and it shows.

 

Maybe I'm confused....I thought DC's star logo had 5 points. Wouldn't that be 5 star?????? Does that also imply that ALL dealers are 5 star?

 

Mark,
The wheel bearings are NOT covered under the 7/70 warrenty. If you still have the 3/36, then you would have a $100 deductable. I had both of my front bearings replaced back in the spring to the tune of $1200. I was not happy !
Chip

 

If 5 star really means anything all the dealer I know would only have one and it would be a falling star . I like the truck but the warranty is a joke , I have been waiting over 2 months for a carrier bearing on mine . You got to give Ford credit they have spent millions on warranty work and due to that their mechanics get more practice and if you look you can even find a good one . My vote is do it yourself or take it some were you trust and you will be way ahead of any 5 star and you can put in better parts .

 

Not all dealers are five star. I think the way they get 5 star status is to have you fill out a survey on how your experience went, if the dealer gets enough good reviews they (DC) gives the dealer 5 star status.

my five star dealer was very concerned about the survey they sent me after my first service and when I bought the truck.

I think it has to do with other things to like buying experience, service etc...

I have a 5 star 5 mins from my house and was treated so bad that I drove 30 miles for good customer service!!

 

I asked DC this same ? & in other words, they hold their 5 star dealers to higher standards.