I'm on the other side.

I don't see where you have a case. The technician was probably only authorized an hour to diagnose your problem. In this case the lift pump tested bad and replaced. Now you have a problem with the injection pump.

This is a pretty common occurrance in auto repair. I can't tell you how many times I'd seen Honda tech diagnose a broken timing belt only to find the valves were bent also.

Or the leaking waterpump that is replaced only to start the radiator and heater cores to start leaking.

As far as independents being better? Not in my 25 years experience. Many times they can't pass a drug test or have such big ego's they can't work well with others and couldn't get a job at a dealership.

 

If you're referring to the 2000 Ram in your signature, the fine print on the inside of the back cover of the 2000 Warranty Information Booklet explicitly states that warranty coverage applies to all vehicle owners.

 

here's my problem with this....the industry ALLOWS tech's to "fix" something when they know they are only MASKING something else....how many times have i seen and witnessed your exampleof the WATERPUMP issue....and your dead on...they replace the water pump only to have the RAIDATOR AND HEATER CORE START LEAKING....well it wasnt LEAKING before i took it to them....is usually the reply. why is it that they STICK it to you...why can't they UP FRONT be honest and say...you know that the underlying problem is NOT the LP....but rather the IP as a result of the LP going out....so BEFORE i charge you 1000 dollars to fix your LP...i will offer a 3500 dollar IP and LP fix....most people think better of a person or company when they KNOW they are still being HOSED about the price of the job, but at least the company IS HONEST.

sneeking behind a customers back....KNOWINGLY or NOT...is a horrible pratice and i have a feeling it is more of a KNOWINGLY sneeking than not....this place probally KNEW that the LP was bad...fixed it....charged him 1000 for a HORRIBLE fix to begin with (in tank) and laughed to themselves because they KNEW he would be back because that IP was gonna hard start and dead pedal him the VERY NEXT MORNING....

i have to side with this guy...if i take something to some one or some company and tell them to look at something and tell me what is wrong and they come back and say all is fixed and well...when it isnt, i dont blame the guy for not wanting to pay money to get a truck back that isnt fixed.

NCB

and to say that the TECH only had an HOUR to diagnose the problem is no excuse.....spend two then.....i would rather have someone take their time and say I GOT IT......then say....yep, its fixed, and it really isnt.


BIGDAV...just used it to represent the industry....not saying your that way.

 

NorCal hit it on the head. I was upset about the $1000 LP job because first off they said this new in tank system would solve my problem and it didn't. The last thing I wanted was a new headache of having to drop the tank etc. the next time it goes out especially when a new on the block LP is much cheaper and easier to fix. Secondly I know there are ways to test an injector pump without a new $1000 job. They should have just been upfront and told me I probably would need a new IP. That would have changed things dramatically. I guess like the great dealership Regional Manager said "(they) don't have a crystal ball to look into to see what is wrong." That's just great customer relations. No excuse for poor technician/service advise for a job like this. They are paid "professionals" trained to do this work, not to explore with and open ended invoice.

Eric

 

That's the biggest problem. A lot of mechanics are just 'parts changers'. Keep swapping out parts until the problem goes away. Few actually diagnose and go for the root problem. If I just want to swap parts, I can do that myself. And given the fact that most Dodge stealers in the area are such scheisters, I think I'll just swap my own parts thank you.

 

I had my VP44 changed by the dealer on saturday at 131500. I chose a dealer I didnt like and have begun the warranty battle. The service manager was very nice but her "27 years experience" tells me that the warranty is only good to 100,000 on the odometer, not as the book says. I didnt think it would be that simple so I was ready for her response. I will be sending a demand letter within the next week. I would love to be able to reference a court case in the letter, I cant find one though.

One thought (I am even considering it) is to pay by credit card and then dispute the charge. I am not sure what all goes on here, but I am looking into it.

 

I stand with this guy(Good job putting teeth into your bite) and am reposting this link https://www.dieseltruckresource.com/...d.php?t=162512

 

Dealer shops are not diesel shops, I highly recommened TRM if you are in the Houston area....Ask for Todd he is very honest and the most reliable in Houston.

 

call me old fashioned, but i wont deal with a hen anymore when it comes to my truck. i will get another service advisor or go to another dealer...been there, done that, and never again!

brett

 

That is outright sexist, sir.

I'll have you know I have had 100% results with female mechanics. One of them worked on the front suspension of a T-Bird I owned. The next day the left front wheel fell off, when the upper control arm she was supposed to have fixed let go.

One job, one wheel falling off. 100% in my book.

 

you know the dealership tried to do that to me when i had to replace my IP and LP they did not fix anything I picked it up and towed it back to my place. They wanted to charge me $4000 to fix my problem i told them they were crazy. I went home changed the LP myself put the inline LP and my opinion the inline has been great so far. I turned around and bought a IP and had a local shop put it on for me all together i spent about $2000 doing all that. saved me money.

 

I understand what you are saying here, however when i worked for GM dealership when we would try something like this, such as on a 3.4l v6 w/a leaking intake manifold, if we tried to sell a water pump at the same time (because it would start leaking w/in 500 miles of intake gasket repl. almost guaranteed) we got called crooks, then in 500 miles the customer was back tellling us we can't fix a ham sandwich, etc. It's a losing battle no matter what, you can only please all of the people some of the time, or some of the people all of the time. When it comes to auto repair everyone thinks they are getting ripped off, Just because there is a common failure point doesn't mean it should be warrantied for life, and dealerships don't make the rules of warranty work, the manufacturer does and if the dealership doesn't comply w/the rules they can lose warranty privledges and suffer very expensive fines.

 

No one is asking for a lifetime warranty. Just to honor what is written in plain English in the owner's manual. And I can guaranty you are not going to generate any sympathy for the dealerships here.

 

what was it that gm did for the early duramax guys?when they knew they had an injector problem with those trucks,they extended the warranty period on the sticks for another 100k miles,wasnt it?...thats recognizing a problem,admitting it,and taking care of customers....dodge should take notes...........bama

 

I don't care who suffers fines. The warranty explicity states 8 years 136,000 miles from date of delivery. I have no sympathy for any dealer or car manufacturer. I do have sympathy for my wallet. Chrysler continues to use the same verbage in the 2007 warranty booklet. It is not an accident. It is fraud upon the consumer!