I found out I have a burnt valve on the number 4 cylinder. I had a RV275 engine put in in July 04. The service mgr said I had a 1 year 100K warranty. I have this valve problem develop a month ago. I only have 41k on the motor, but I am over on time by 6 months or so. The service mgr said we could expect Cummins to pay for maybe 75% of the job, which in this case would be replacing the head. Have any of you guys had similiar situations with Cummins(not Dodge)? Please explain how to best handle this. I understand the time issue. I also paid 8600 bucks for a motor that only held up for 41K when it should have done 10 times that. Please advise what I can expect from cummins. Thanks

 

Good Luck------------Cummins is a great company to deal with on warrenty issues. All of there engines come from the factory with a 100,000 mile warrenty, but if they suspect that you have juiced it up and this caused the problem they will not help out. Like I said before, they are a very good company to deal with and look for the best!!

 

so your thinking that the 1 year part meant more like "or what ever"? just curious

 

w3hat do you expect, when you modify !!!!!

 

need more info , was this a new engine you bought , or a recon. give me your serial number on the engine and I will check what you have.

 

Bighead, i don't know if you had a reman put in as a RV275 engine so i dunno if this applies to you but i found a warranty statement on the website for my local cummins service center....

WARRANTY

Rebuild or Repair *

12 months/100,000 miles/2,000 operational hours
B & C Series: 6 months/50,000 miles/2,000 operational hours

can be found at the bottom of this page...
http://www.npower.cummins.com/na/pag...er/service.cfm


If its a new engine then tell me to shut up and nevermind it, lol, but if it does apply to you then i thought you'd like to know this.
Matt

 

With the warranty being clearly stated at 1 year or 100,000 miles i dont know what more you can expect. With them offering 75 percent of the repair i believe they are doing something for you. If you had it in before the time limitation was up with a complaint of a miss or irregular running then i could see a valid point. Granted it should not happen but face it Edit does happen.

 

This was a Cummins ReCon RV275 Long Block that supposedly had 1 year & 100K miles of warranty. I am real suspicious of the whole thing though. When I originally experienced the death of my original Dodge Cummins, the Cummins Serv Mgr told me a couple of days later that I needed a new motor. In disbelief, I drove a 140 miles to see why. When I got there, my truck had not even been moved from where the tow truck dropped it off, because I went with him. They hadn't even popped the hood.This guy tells me he can tell I need a new motor because he can hear the rings rattling in #6 & #5. I don't know about that, because I couldn't hear anything for the horrendous idle.
I tell them to put in the Recon Engine. I go back to pick it up. The first thing I notice is my truck has been broken into & the plastic housing around the steering wheel busted along with the key switch. Fortuneately Dodge uses a Stainless steel ignition cylinder that will not cooperate with a screwdriver. I was still able to crank it with the key. Then I couldn't get the hood opened. We finally got it opened & they readjusted the cable & latch. Then I noticed they had broken the grille when they set it off the truck. The serv Mgr took 2 zip ties & zipped it up & said that should hold it, like I am going to take that.
After all this, I ask to see my old motor, as I wanted to see what it looked like. They couldn't show it to me. Supposedly within 3 days of pulling it out, they clean it,wrapped it, put it on a pallet & sent it out with the other cores. I would have believed this, if all the other cores were not still sitting there. The next thing I noticed was the serial number plate was missing from the Timing cover. I asked about this & they said they had to remove it for some reason & it must have gotten lost. The serv. mgr takes out a metal punch set & a blank tag & makes me one with some BS number on it. This is all happening at the CUMMINS SOUTH in Savannah,GA. I turned around & called the Atlanta location. The parts manager there told me the alleged serial number I had was not a Cummins number. They did not put the new serial number on my invoice either. The only number on it was the number off of my original Dodge Cummins.
As for after market stuff, I showed them where my pump wire was already pierced, how my turbo was modified, & how my lift pump was a 4601 with 1/2 inch hose. They told me none of that stuff would have any affect on the new LB or warranty.
NitrousN pay attention, the warranty is 1 year or 100Kmiles. We are not talking about some junk from Dodge. JohnH how does an edge comp & RV275 injectors have anything to do with burning a valve? Since you seem to be such the wise guy,, how about answering that for me. DUNER I am thinking the one year part should be waived considering the mileage is well under the 100K they warranty & my truck is not commercially used.If it was 3 years down the road, that would be different. Here I am 6 months out of time & well within the mileage, & out 8600 bucks.

I have my doubts about whether I even got a new motor or not. I don't have anyway to prove otherwise, unless the serial number is stamped somewhere else on the engine. Does the head have a number on it? I am assuming that I have a burnt valve.We did a cylinder cut-out test. Number 4 never made a difference. I swapped the number 3 & 4 injectors because they kept telling me it sounded like the injector was bad. After swapping, number 4 responded just as it had before. You can also hear a tapping noise in the exhaust. The oil cap when removed has no blow by. It would barely build enough power to pull up on my goose neck without putting it in low range. It wouldn't build up any boost. When I left, myself & the 3 mechanics I know there were all in agreement that it was most likely a burnt valve. Do any of you guys have any other ideas? Thanks.

 

i had a 53 block crack on me, cummins said they will pay for the parts all i would have to do is pay for labor and labor came out to 4,100 i had a friend check out what cummins would charge for a engine rebuild including parts and labor it came out to around 4,300 humm something wasnt adding up they will always get you best bet dont count on them for anything and the engine cracked with no mods and no towing

 

something is not right! why would you tell them to go ahead and put a new engine in-when you know your truck was never moved from the parking lot?? how did they diagnose it?? sounds like from your story- you still have your orginal engine in the truck- the problem is-the price you payed, was for a new recon motor!! missing serial number plate?? no core?? i would start asking alot of questions and if i did not like the answers, i would move up the food chain real quick!!! i think you are being taken for a real expensive ride!!!

 

RJM I am about to go up the food chain. I did know my original engine was pretty messed up. I drove it from New Orleans back to GA with it puking chocolate pudding through the radiator. We would stop every 100 miles or so & clean out the radiator & add oil as needed. It did run hot because of the alternator ear breaking & causing the belt to slip over the water pump while towing up the big bridge down there by the SuperDome. We ran it anyway. It was a Cummins, so I figured I would run it until it died. It had 230,000 something miles on it. That is why I did tell them to just go ahead & put the motor in. I was planning on getting screwed in the deal. My previous dealings with this dealership had always been good with my big trucks. That was with another service mgr. too, not this clown they have now. I forgot to add they didn't bolt the bracket back down that holds the oil vacuum pump & power steering pump. Both of them are now leaking due to the vibrations from the motor. I did bring this to their attention, but they said they put all the bolts back that they took out. My response was your mechanic didn't tighten it enough & it fell out. He said prove it. I got to prove all this crap just to get anywhere & I don't need to have to hire an attorney just to get what I paid for to start with.That will be more good money after bad money. I will be paying them a visit on Tuesday & laying all this out for the head honcho to deal with. I think they just patched up my engine & sent me packing. I just don't know. I will keep you guys informed. This Cummins South has just merged with another company down here in the SE, mainly FL I think. I think they are called Cummins Power South now. Beware!

 

I am paying attention. You must not be. The warranty clearly states 1 year or 100,000 miles which ever comes first. Thats cummins not dodge. At 12 months your warranty expired regardless of the miles. I would call cummins and not the place you were at to find out if you do in fact have a cummins remanufactored long block. Your story has twists and turns that leaves a lot for a person wuonder.

 

I gotta agree with nitrousn here... Your warranty is expired. It sounds like you were not treated right when they did the swap, but was that issue adressed then? It seems a little late to bring up the quality/integrity of the work they did a year and a half ago.

 

Ok Nitrous, maybe you thought you said 100K, but here is your quote. This would be what I would assume Dodge would give you. The story is really twisted, I will grant you that. What I have stated here is the facts. I also recognize that the warranty is out based on time. I also know that Cummins normally stands behind their products better than 41000 miles too. You guys can't tell me that you would not be ****** about having to replace a head on a 8600 dollar engine job, that has 41k miles on it, on top of all the previous crap I have mentioned. If you guys are willing to just drop your pants & take it like that, then I hope you like the pain. I am not going to take this kind of BS. Should I expect to replace my Cummins engine every 13 months or so due to parts failure,otherwise covered by their warranty? I thought we all were running Dodge's because we liked the Cummins engine. My original one was very reliable. That has not been the case with this one. The RV275 is supposed to have ceramic coated pistons & rings & all kind of other fancy stuff the Dodge motor doesn't have. I don't need anymore "Suck it up" posts & just take it. If you have something to offer that will help me with this situation with this dealer &/or Cummins, please post it or PM me. I was just trying to find some advice from others who have experienced similiar problems with Recon motors & Cummins experiences, not to be told to suck it up.

 

What i cant seem to understand about this is they are offering you some type of assistance. You are acting like they tossed you out of the boat and wont give you a life raft. I dont think its right and i am sure no one else does either. But right and fair are two different things. In my opinion they are somewhat fair. Would i be happy? maybe some what. I would request a written estimate. Burnt valves are not common in my experience. How do they know you have a burnt valve? Are you sure this is a cummins reman? Only course of action i can see is going to a regional office and plead your case. Premature valve failure is of several things. Poor seat and valve grinding, loose guides or valves to tight. How was it diagnosed ? compression test?