Customer service/Telephone
Thread Starter
Registered User
Joined: Nov 2005
Posts: 1,971
Likes: 1
From: Land of milk and honey.
Customer service/Telephone
I just had to call the customer service department for my business telephone line. WOW! You can't pick up the phone these days and get a HUMAN BEING!
I had to press 1 for english, 3 for this, 6 for that and then there are no options that pertain to me at the next menu!
Then the lady wonders why I'm already aggrivated by the time she says "how can we help you?". I said "you can start by making it easier to get to a human being". I know it's not her fault but MAN!
They got me so aggrivated, I ended up changing companies just to feel better about it.
Oh well, Is it just me or do you guys go through this also?
I had to press 1 for english, 3 for this, 6 for that and then there are no options that pertain to me at the next menu!
Then the lady wonders why I'm already aggrivated by the time she says "how can we help you?". I said "you can start by making it easier to get to a human being". I know it's not her fault but MAN!They got me so aggrivated, I ended up changing companies just to feel better about it.
Oh well, Is it just me or do you guys go through this also?
Registered User
Joined: Apr 2005
Posts: 90
Likes: 0
From: Up State NY
I just had to call the customer service department for my business telephone line. WOW! You can't pick up the phone these days and get a HUMAN BEING!
I had to press 1 for english, 3 for this, 6 for that and then there are no options that pertain to me at the next menu! Then the lady wonders why I'm already aggrivated by the time she says "how can we help you?". I said "you can start by making it easier to get to a human being". I know it's not her fault but MAN!
They got me so aggrivated, I ended up changing companies just to feel better about it.
Oh well, Is it just me or do you guys go through this also?
I had to press 1 for english, 3 for this, 6 for that and then there are no options that pertain to me at the next menu!
Then the lady wonders why I'm already aggrivated by the time she says "how can we help you?". I said "you can start by making it easier to get to a human being". I know it's not her fault but MAN!They got me so aggrivated, I ended up changing companies just to feel better about it.
Oh well, Is it just me or do you guys go through this also?
The absolute worst thing I have went through was customer support with dell 
When I need help it better be in English, because I have already had enough of miscommunication
Registered User
Joined: Aug 2004
Posts: 201
Likes: 0
From: Central Arkansas
YEAH! A couple of months ago I screwed our PC up and we couldn't get on line. I called the tech number. After entering #s for this and that, I got some guy in India. I couldn't even understand what he was trying to tell me to do. I finially told him I would try something else and would call back if I couldn't fix it. I called my internet service provider and got a real nice lady SPEAKING ENGLISH.
She had me up and going in less than 5 minutes.
I couldn't even understand what he was trying to tell me to do. I finially told him I would try something else and would call back if I couldn't fix it. I called my internet service provider and got a real nice lady SPEAKING ENGLISH. She had me up and going in less than 5 minutes.
Registered User
Joined: Nov 2004
Posts: 520
Likes: 0
From: Cypress. Texas 77433
Got that phone tree stuff too much. I hit the zero key several times. That will sometimes get to a human person, if they speak english it is even better.
Will hang up and call back or change to a different company if I cannot get satisfaction. Most tech/support now have human robots that use a script for trouble shooting. The don't have any idea of how a product or service works. If it is not in the script they are no help.
Will hang up and call back or change to a different company if I cannot get satisfaction. Most tech/support now have human robots that use a script for trouble shooting. The don't have any idea of how a product or service works. If it is not in the script they are no help.
Thread Starter
Registered User
Joined: Nov 2005
Posts: 1,971
Likes: 1
From: Land of milk and honey.
Yes, I can't understand why they will spend millions on advertising to get more customers yet they don't seem to want to spend anything on keeping the customers they already have.
Trending Topics
Administrator
Joined: May 2002
Posts: 6,522
Likes: 4
From: Sandy, Utah
The ones that have replaced "push a number for. . ." with "speak your problem" are 
.
Sister has an IPOD.
Apple has this "speak your problem" phone system now.
"Welcome to Apple, what product are you having a problem with"
I say "Ipod"
"Did you say Imac?"
No, Ipod.
"Did you say Powerbook"?
No, Ipod darnit! (the non G rated version)
IIIIPPPPOOOOOODDDDDD
"Did you say Ipod?"
Yes
"We'll connect you to the Ipod service team"
phox
.Sister has an IPOD.
Apple has this "speak your problem" phone system now.
"Welcome to Apple, what product are you having a problem with"
I say "Ipod"
"Did you say Imac?"
No, Ipod.
"Did you say Powerbook"?
No, Ipod darnit! (the non G rated version)
IIIIPPPPOOOOOODDDDDD
"Did you say Ipod?"
Yes
"We'll connect you to the Ipod service team"
phox
Registered User
Joined: Jan 2004
Posts: 1,578
Likes: 8
From: Charleston SC
it's unbearable.
like said, i usually change to another company when i run into that.
my Dad has a HECK of a time with the india computer help.
i hear annual pay is ~$5k over there,
why pay 45k year here for help, when you can 5k over there,
and you already bought the computer, so they got you anyways
i usually just hit 0 0 0 0 0 0 0 0 0 0 0 0 until someone picks up.
best buy & homedepot have same thing, just not as hard to penetrate
like said, i usually change to another company when i run into that.
my Dad has a HECK of a time with the india computer help.
i hear annual pay is ~$5k over there,
why pay 45k year here for help, when you can 5k over there,
and you already bought the computer, so they got you anyways
i usually just hit 0 0 0 0 0 0 0 0 0 0 0 0 until someone picks up.
best buy & homedepot have same thing, just not as hard to penetrate
Registered User
Joined: Aug 2004
Posts: 201
Likes: 0
From: Central Arkansas
The worst I've ever had was with Sirius sat radio. I had it installed and had to call to activate it. Well I could only pick up one channel and was doing it without the FM adapter. A female voice computer said "I can help you with many problems" then ask about 10 questions you answer yes or no. About 5 times we got cut off. Guess what! Had to start all over. I gave up and let the wifie handle it.
I gave up and let the wifie handle it.
Registered User
Joined: Jun 2006
Posts: 428
Likes: 0
From: south of Kansas City 40 miles
Registered User
Joined: Sep 2005
Posts: 653
Likes: 0
From: Simi Valley, Calif.
What I want to know is with this being America, why I must press 1 to continue in English??
When the past generations came here they assimulated. WHy is the new generation refusing to do the same??
When the past generations came here they assimulated. WHy is the new generation refusing to do the same??
Registered User
Joined: Jun 2005
Posts: 281
Likes: 0
From: calgary
the press this and that to get to here and there i can handle, it's voice activated ones that drive me nuts!! i always end up in the garage screaming into the phone and cussing like crazy cause those frusterate me so badly, lmao next time i get one of those i'm gonna try my "india" accent and see if it works better
