dealer wont warranty lift pump
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Joined: Nov 2003
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From: League City, TX
OUTDOORSMAN
This TSB deals with the lift pump.
http://dodgeram.info/tsb/2003/14-002-03.htm
Print this out and show it to the service writer. That should make them get off thier butts. That TSB only deals with diagnosing the bad lift pump. I am still looking for the one that deals with the replaceing the lift pump with the in tank pump. More to follow...
This TSB deals with the lift pump.
http://dodgeram.info/tsb/2003/14-002-03.htm
Print this out and show it to the service writer. That should make them get off thier butts. That TSB only deals with diagnosing the bad lift pump. I am still looking for the one that deals with the replaceing the lift pump with the in tank pump. More to follow...
Administrator
Joined: Nov 2003
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From: League City, TX
Found it. The in tank pump does not have a TSB or recall on it. Rather a "tech tip".
For the original thread click here.
Originally Posted by TRAVIST
There is not tsb for the lift pump issue. The old lift pump part number simply supersedes to the new in tank part number. Which by the way if this is for your 2004 the number in your post is wrong. You will want part number 5175540AA if you have a 35 gallon tank and part number 5175539AA if you have a 34 gallon tank. The only thing that Dodge put out is a tech tip related to the fuel pressure testing on the new pumps. It reads as follows:
Tech Tip Part Description: In-Tank Fuel Pump Kit(s), In-Tank Fuel Pump
Tech Tip Description: When troubleshooting an In-Tank Fuel Transfer Pump installed on a 1998.5 - 2004 Diesel Ram, be sure to use the 2005 model year diagnostic manual. Fuel pump flow, NOT PRESSURE is the indicator of a good or bad fuel pump. All aftermarket devices used to identify low fuel pressure are incompatible with the In-Tank Transfer Pump and should be disregarded.
Tech Tip Part Description: In-Tank Fuel Pump Kit(s), In-Tank Fuel Pump
Tech Tip Description: When troubleshooting an In-Tank Fuel Transfer Pump installed on a 1998.5 - 2004 Diesel Ram, be sure to use the 2005 model year diagnostic manual. Fuel pump flow, NOT PRESSURE is the indicator of a good or bad fuel pump. All aftermarket devices used to identify low fuel pressure are incompatible with the In-Tank Transfer Pump and should be disregarded.
Thread Starter
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Joined: Nov 2004
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From: redford michigan
Originally Posted by TRAVIST
We have done over a dozen of these pumps in the last few months and dc has covered them. They originally were not giong to cover the change over but then it became a superseded part to where that is all that's available so they had to. We have not had any problems getting them covered. Secondly the difference in cost between the in tank and the old lp is litteraly $342.00 for the old one and $380.00 for the in tank. My math doesn't come up to $200.00 but $38.00 instead. Third thing is that on that job we only charge 2.5-3.0 hours to do it which @ $78.00/hr is still only just over $600.00. Sounds like the dealer is making way to much on the job and just doesn't want dc to cover it.
Travist
Travist
travist, by your wording i assume you are a mechanic at a dodge dealer? you are telling me that it is covered and j body is telling me it is covered then why cant the service adviser or service manager at this dealership get it covered? i called dc and talked to 2 different customer service reps. the first one pawned me off on the second. the second one told me that the lift pump is no longer covered. so i dont get it? how can you guys get it covered and dick scott dodge cannot get it covered even after i called dc? something is not right!
thanks for any help i can get guys. i will make sure to let everyone know what happens.
btw, my truck was sitting in their lot this afternoon at 3pm. not looking good for dick scott dodge. lol....
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Jump on www.dodge.com and enter your issue, your truck VIN, and request their intervention.
Now, sometimes they will go for the in-tank pump and sometimes not. The situation is that the latest and greatest still defective upgraded lift pump is what their warranty will cover with no questions.
The in-tank pump was developed when all the guys with the third gen trucks started dumping megathousand dollar pumps and injectors. So, it is actually a fix for that series and not originally intended for the earlier versions.
Good luck with your request.
Now, sometimes they will go for the in-tank pump and sometimes not. The situation is that the latest and greatest still defective upgraded lift pump is what their warranty will cover with no questions.
The in-tank pump was developed when all the guys with the third gen trucks started dumping megathousand dollar pumps and injectors. So, it is actually a fix for that series and not originally intended for the earlier versions.
Good luck with your request.
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Joined: Nov 2003
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From: League City, TX
OUTDOORSMAN,
print out the TSB I linked earlier and show it to the service writer. That will correct them and if they still refuse to cover you, then find another dealer. If you don't have a printer then write down the TSB # and have them look that up.
I hate it when a knucklehead that has no clue is working as a service writer. Even when DC says they WILL warranty the lift pumps.
print out the TSB I linked earlier and show it to the service writer. That will correct them and if they still refuse to cover you, then find another dealer. If you don't have a printer then write down the TSB # and have them look that up.
I hate it when a knucklehead that has no clue is working as a service writer. Even when DC says they WILL warranty the lift pumps.
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Joined: Mar 2004
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From: FL
Now you all got me wondering, I went to get mine fixed, and they said it was out of warranty. I was under the 100K but over the 5 yrs in service. Would it still have been replaced? I bought the in tank pump my self and put in it.
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Joined: Nov 2002
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From: outside of Duluth MN
Originally Posted by 2500CTD
Now you all got me wondering, I went to get mine fixed, and they said it was out of warranty. I was under the 100K but over the 5 yrs in service. Would it still have been replaced? I bought the in tank pump my self and put in it.
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From: MOUNT VERNON, WA
OUTDOORSMAN, I work in the parts department at a dodge dealer. I cannot answer for that dealership but by the looks of your truck info I can see no reason for it not to be covered. It appears your under in mileage and in time as well so I see no reason to turn it down. I would maybe try taking it to another dealer.
Travist
Travist
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Joined: Apr 2004
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From: sittin in the mitten
Originally Posted by OUTDOORSMAN
my 01 ctd is at the dealer right now and they say that dc will not warranty the new in tank lift pumps. i have read a couple of threads here that say they have warranteed the new in tank lift pump. i called dc and they said they would pay all but $200 of the cost for the lp installed. dick scott dodge in plymouth mi wants $926 for the lp installed.
if you have any advice for me please post it here or pm me. thanks, Darrin
if you have any advice for me please post it here or pm me. thanks, Darrin
IT IS COVERED under the 100k/5 year warranty. Period!
Are you out of warranty?
Caveat? The in-tank isn't much better, and a pain if it goes out.
1: get a warranty denial in writing
2: Have it towed ANYWHERE to R&R the lift pump with a $125 cummins part.
3: take to another dealer to R&R the VP under warranty.
4: sue the dealer in small claims, .
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Joined: Oct 2003
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From: NE Pa.
Originally Posted by OUTDOORSMAN
it is my understanding that dc decided they will not warranty the new style lift pumps. but they did warranty the old stylye. if so i am pretty p/o at dc about this.
do i have any recourse here? what should i do.
the dealer said i have a problem with the injection pump and they cannot do anything with it till the lp is replaced. for the $926 deal i was going to do it myself but for $200 i told them i am still unhappy that i am not getting a real warranty but to do the job.
if you have any advice for me please post it here or pm me. thanks, Darrin
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Joined: Dec 2005
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my hubbie's went too, his is in kilometers which we knew but the dealership didnt so they said we were out of warranty, so we told them it was in kilometers,they said then that it was out of warranty because it was actually purchased in 2000, so the 5 year warranty had expired. 
go figure!
go figure!
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Joined: Dec 2005
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From: charles town WV
i have a 2000 3500 that the lift pump went uot on dodge wanted to charge a arm and leg for a new one i took it to cummins and replaced it for less than 200.00 oh yeah my truck had 120,000 on the odometer 
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Joined: Jul 2005
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From: Edmonton Alberta
Originally Posted by Homestead
Just replace it yourself and be done with it.
I'm on my 4th lift pump and just can't be bothered to play the games at the dealer to get it replaced under warranty. Easier just to change it out myself.
Jeff
I'm on my 4th lift pump and just can't be bothered to play the games at the dealer to get it replaced under warranty. Easier just to change it out myself.
Jeff