UTBoatFanatic

I've been having a strange issue with the Nav/Satellite radio in my 2010 Ram. Somedays the satellite radio starts to do this "Updating Channels" thing, it'll play for a few minutes, then go silent with that message on the display. After 1-2 minutes, it'll start playing again. Then a few minutes later, bang, updating channels again. This may repeat 4-5 times in a 20 minute period.

Been to the Dealer 5-6 times now since this started. (I actually believe this started after the first time they did a system update during a routine visit) The first time it happened, they said "Oh yeah, the radio is bad." They swapped out the radio. Didn't fix the problem and ever since they, they can't recreate it. I took pictures one day with my phone as I was driving home, it updated at 5:17, 5:19, 5:23. Showed the Service Writer the pics last time. He said he called Chrysler and they are now saying that those stereos, 2010 and above, are downloading data while turned off, and then updating once you start the vehicle and that it's Sirus to blame for sending all the updates.

Sounds like BS to me. Anyone else having similar issues with Sirius and Nav/Stereo combo?

giant2121

Mine does the same thing I Get so mad when it goes into this mode But have not complained yet.

CO Lineman

My radio does not keep the stations that I have programed for sirus..Is anybody having that problem?

DirtEater

Mine does the same thing, but I don't believe it's the head unit at all. I think the problem is with Sirius. My opinion is that they're not updating, their satellites are simply having technical difficulty, which seems to be quite often, but rather Sirius say they're having technical difficulty, it looks better on them by saying that they're updating channels.

I had XM before and I don't recall them updating.

96D4x4

I have not had this problem, I have seen that message only a few times since i bought the truck as of july 29 2010

sheriffav8r

You might check that your key fob is programmed for your channels/seat/mirror settings. I'm pretty sure that when you unlock your doors with your key fob your seat//mirror/satellite settings are loaded. You might be reloading blank settings. Load them up and then save your settings on the side of the seat....

Rednecktastic

My old 07 basic radio does not go update. It only goes "in and out" if I'm near tall buildings or near trees.

rotts4u

My 1500 is doing the same exact thing and it is a 2010. I spent 20 minutes today on the phone with Sirius and they resent the activation signal 2-3 times and made me turn the truck on and off, radio on and off wait 10 seconds etc etc. It seemed like a scripted procedure they had on file. Mine did it 4 times today in a 15 minute drive.

Ill know more tomorrow.

Ghostrider304

My radio has done this once since I've had the truck. I bet it's a communication problem between the dodge radio and sirius.

megafast

My 2006 Dodge never did this, my 2010 does it all the time. Dodge keeps pushing me further and further away........

Jerith

I don't think this is limited to the trucks. 2009 Journey.

I've lost my programed favs on the radio during hard starting in the winter with temps lower than -20C. Remote start will turn it over but then seems to cut the gas, or the fuel pump has a 1 second issue and it quits. Flashes lights on dash. Boom. No saved sat. radio stations.

Resetting some of the stations is annoying with mitts on.

That TIP elec. start doesn't do well in the cold.

Dogdave

My 2011 reloads channels a lot. I drive the same roads and the Chev I traded in did not do this. Maybe a communication issue with the Dodge radio

RAMRODD

My 06 Dodge never had a problem either. My 2010 has done it mabey 1 time every 1000 miles.

cbrahs

There is a TSB for this very thing.

THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL 11-026. ALL APPLICABLE UN-SOLD VIN's HAVE BEEN LOADED. TO
VERIFY THAT THIS SERVICE ACTION IS APPLICABLE TO THE UN-SOLD VEHICLE,
USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. APPLICATION OF THIS
SERVICE BULLETIN TO SOLD UNITS IS BASED UPON THE CUSTOMER
EXPERIENCING THE SYMPTOM/CONDITIONS. ALL REPAIRS ARE REIMBURSABLE
WITHIN THE PROVISIONS OF WARRANTY.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-001-11, DATED JANUARY 15,
2011, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE
HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE ADDED MODEL YEARS AND
iPhone4 (4.2.1) COMPATIBILITY ENHANCEMENTS.
SUBJECT:
RER, REW, REP Radio Software Enhancements
OVERVIEW:
This bulletin involves upgrading the software on the RER, REW, or REP Radio.
MODELS:
2010 - 2011 (DJ) 2500 Pickup
2010 - 2011 (D2) 3500 Pickup
**2009** - 2011 (DS) 1500 Pickup
**2009** - 2011 (MK) Compass / Patriot
**2009** - 2011 (PM) Caliber
**2008** - 2011 (WK) Grand Cherokee
**2008** - 2011 (KK) Liberty
**2007** -2011 (JK) Wrangler
**2007** - 2011 (JS) Avenger / Sebring
**2007** - 2011 (KA) Nitro
**2008** - 2010 (LC) Challenger
**2008** - 2010 (LE) 300
**2008** - 2010 (XH) Commander
**2008** - 2010 (WH) Grand Cherokee
NUMBER: 08-001-11 REV. A
GROUP: Electrical
DATE: March 05, 2011
**2008** - 2010 (RT) Caravan / Town & Country
**2008** - 2010 (LX) 300 / Charger
**2008** - 2010 (ND) Dakota
**2008** - 2009 (XK) Commander
**2008 - 2009 (HB) Durango**
**2008 - 2009 (HG) Aspen**
NOTE: This bulletin applies to vehicles built with an AM/FM/CD/DVD/HDD/MP3 W/
NAV Radio (sales code RER) or an MW/FM CD MP3 NAV Radio - EURO (sales
code REW) or an AM/FM CD MP3 NAV Radio - ROW (sales code REP).
SYMPTOM/CONDITION:
· The radio may lock up when a U-Connect call ends, this may cause battery drain.
· Intermittent no sound from audio system.
· Repeated **“Updating Channels”** message when in satellite radio mode.
· **iPhone4 (4.2.1) losing Bluetooth connection intermittently and not displaying
accurate caller ID information when using UConnect**
DIAGNOSIS:
If the customer experiences any listed Symptom/Condition(s) perform the following:
1. Check the radio software version.
a. Press “Menu” button on the radio.
b. Press “System Setup” touch screen soft key.
c. Press “System Information” touch screen soft key.
d. The software level is the number reported after the word “Application”.
2. Is the radio software version **2.402**, or greater?
a. YES >>> This service bulletin does not apply. Further diagnosis may be required.
b. NO >>>> Perform the repair procedure.
PARTS REQUIRED:
Qty. Part No. Description
AR (1) **68141348AA** Update Disc (version **2.402**)
NOTE: Only one update disc is required and this disc may be used to service
multiple vehicles.
08-001-11 REV. A -2-
REPAIR PROCEDURE:
NOTE: If the software update process is interrupted/aborted, the process should be
restarted.
1. Start the vehicle and turn the radio ON.
2. Install the software disc into the radio CD drive and follow the instructions on the
screen.
NOTE: Do not cycle the ignition or touch the radio during the update process.
3. Once the update is completed, which may take 5 - 12 minutes, eject the disc.
4. Verify that the radio software version is at **2.402**.
a. Press “Menu” button on the radio.
b. Press “System Setup” touch screen soft key.
c. Press “System Information” touch screen soft key.
d. The software level is the number reported after the word “Application”.
5. Using wiTECH clear any DTC's that may have been set in other modules during
software upgrade .
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
Description Amount
08-60-02-A8 Check Software Level (D) 0.2 Hrs.
08-60-02-A9 Check and Update Software (D) 0.3 Hrs.
FAILURE CODE:
FM Flash Module
-3- 08-001-11 REV. A

ssandlin

Good info Chris. Since we have the RES radio in my wife's 2011 1500, I hopefully won't experience any issues. We've only had the truck 2 weeks, so time will tell.