Spots,
You are correct on the attitude thing. As disappointed as I may be with the outcome I do believe in giving the dealership every oppurtunity to make it right. The service manager even had my truck washed when I picked it up Friday. When I took it back this morning he was very appologetic and said he would order anything needed and give me a loaner even though I didn't buy my truck from them. Calm, cool and collected for now. Only time will tell.

 

Just have to throw in my nickel too! Most vehicles now days are base coat/clear coat. (bc/cc) The clear coat is an acrylic urethane, usually hard as a rock once fully cured. Most scratches appear white due to the clear coat. One guy earlier stated it best, if you can grab the scratch with your fingernail, then its too deep!

If not it could be finely sanded, 1500/2000 grit sandpaper, then buffed. All these waxes and colored stuff on the market is a bunch of garbage. The best products to protect your finish when new are polishes. Then everytime somebody wipes their meat hooks on your paint job when there is dust on it, just imagine what sandpaper looks like, and what the dust and his scraping action are doing to your cc.

It would help if your local body shop has an electronic mil thickness gauge. Then you would know how much factory paint is on the vehicle. Trust me, you'll be lucky to see 4 mils or 4 thousands of an inch.

Only other option if no buffing can get the scratches out, buffing will usually make your grand canyon of a scratch look more like a valley......whereas you'll still see the scratch, just not the white associated with it.

Paint panel, or touch up...