Marine ,

I understand the whole marketing thing with business as I'm in business for myself.

I also understand that there is no excuse for ignorance in the marketing plan!!! You must know your product!!!! You must make amends for problems,(your fault or not) NOW!!! NO EXCUSES!!!!

I will perform designated hitter duty anytime for DTR! I will not allow any of our DTR guys to get screwed by any vendor!!! EVER!!!

That said, are you doing ok?? My brother made it back from Iraq (mean as ever) He'll probably return due to his MOS .

Rick

 

I understand that the customer is never wrong. I too, have a business, but I have partners.
I think it is pretty hard to say that the customer in this case is getting screwed, when he didn't do the best thing either. If he made the initial call, this thread wouldn't even be here.
I'm doing great! Thanks! What is your Bro's MOS? Thank him for me!

 

No thanks needed, Fellow Marine, Marine counter intellegence. Sgt Matthew Brown. Currently in Camp Pendalton. "Naked" if I know my brother!!! LOL!!!

Rick

 

Must be a Marine thing, because I know how that is. Lol. I was also in Camp Pendleton.

 

Not just a Marine thing

I'm 43 and have a 10 month old, I think it runs in the family

Rick

 

LOL! Too Funny!

 

A couple of things here:

I know Chris, and his level of detail far exceeds that of most people, so I'm sure he was disappointed when he started to polish the pipes. IMO, he or Kegan should have called BD before this got ugly. But it happens. In BD's defense, I would bet they would have send out the "best" set that had as a replacement, IF they were called and the situation was explained.

I don't think this is "screwing" anyone, it should have been handled a bit different on BOTH sides of the fence.

 

[QUOTE=UnrulyNFS;1173019]Yeah, I was sucked in by you and John P at that first dyno day DodgeTruckWorld had. Remember, you had the old brown truck with the camper and all the Hemi boys were dropping their jaws on the ground when John's '02 put down almost 500. Before that, I was like, what the heck are these diesels here for. Now look at me. [/QUOT



WOW-good memory. I still have the old brown girl, I really need to sell it to cover some of the "pennies" I dropped on the white one.

 

Amen brother. Since I don't know all the facts I agree with you if he hadn't called to complain, perhaps he should have. A good Vendor(seller) often does not hear first hand of problems with a product directly (which may or may not be the case in this situation). However, the opportunity to correct or rectify the situation failed bigtime by BD. We all have good or bad days, however, that is no excuss for anyone in a retail business, or employee of a retail business to throw their hands up in the air?? I too have a business and my many years experience has shown me poor customer service is a reflection of the company's way of doing business from the TOP down.

I don't give a rip about "how good ones product is", if they fail to provide basic customer service after the sale, I won't by from them.

Do you guys remmember the days when they use to call a place you buy fuel a "service station". Or places that would advertise, customers first, we strive better to do better, customer service with a smile etc. etc. Now-a- days everything is self service, no service including weekends, and your'e forced to order by the "numero's" to make sure you get your order right at a fast food stop!

 

One thing to remember is that we are all human and I take pride in our products that is why I became defensive. Anyone who has met me, or knows me, knows that I pride myself on customer service. I am defending a very good product that is being put down, without the oppourtunity as a manufacturer to replace the product with something more to someones liking. That is the thing everyone seems to be forgetting here. How can we make the customer happy when we arent even given the chance to? We cant make follow up phone calls with every product that goes out the door to make sure everything is correct. At some point the end user has to give us a chance to supply good customer service. In this instance instead of giving us an oppourtunity, the end user chose an aggressive I'll show them approach. I cant make things right, if I dont know about it.
So by saying you wouldnt reccomend buying a BD product because I aggressively defend a good product thats your decision to make, but dont say we didnt try.


PS and yes the pipes are mandrel bent that is what the marks are from.

 

Hey Masonic-Dodge, I'm with you...sort of.... As much as things cost these days I do expect things to mount properly, look right, and install just exactly as they say they should. Now, as soon as something isn't right, the manu is the first phone call I make, but, we shouldn't have to settle. My turbo oil drain line didn't mount up to my new turbo without a hacksaw, a torch, and a pipe wrench to bend. I wasn't aware of this before hand even when I asked specifically "does it bolt right up" to the manu, the vendor, and this message board. No one said, "the oil line is a little tricky. You might have to work on it a little" instead of "o-ya. No problem. Just bolt her right on." That didn't make me very happy, but what do you do? I certainly wouldn't bash the crap out of them. Anyway, I hope anyone from BD has already called you personally and appologized for any inconvenience and has a new set of them on the way at no expense. That would be my action since reputation is everything.....especailly on DTR. I hope everything works out for you. Peace.

 

I do have a BD Power Top Speed Eliminator/AntiDefueler that worked just fine.
I apologize for my previous comment about BD products when I referred to the guy with the trans problems. I thought about it and I guess it isn't easy trying to diagnose a problem from 2000 miles away. They are still working on fixing the guy's problems so that's good...

 

I bought a used set of BD twins off of a TDR member a few months back. The set was about 75% complete due to the member wanting to keep some parts of the twins kit to upgrade it for more airflow. As a result I had to buy the remaining parts piece-meal to complete the kit. Most, if not all, twin turbo kit vendors like to sell the complete kit or kit minus a turbo if upgrading from a single rather than piecemeal parts out. All I can say is that Pat, Dave, and Christian at BD were more than accomodating to get me these parts. Yes, at first it was tough to get these parts because they probably thought I didn't have the kit and just wanted to cobble a twin set together. It was made even more difficult because BD had modified the 3rd gen twin set to standardize parts between the kit years and my used kit was the original 3rd gen version. However, after explaining my predicament as well as who I had bought the used kit from (A reputable DTR and TDR member) the parts arrived at my door a week later and all is good!

 

Masonic-Dodge shouldn't have called BD as the pipes aren't his they are somebody elses. Masonic-Dodge should have called the turbos owner and told him about the pipes and let the actual owner determine what should be done. No one likes to get sucker punched or blind sided....which is what happened. I'm sure BD sells dozens of these systems a month and while this is not the first time that I've heard about a "rough" finish on a BD Twins set up (AK RAM) they don't seem to come up that often. I'm sure that for $250 or maybe more that BD would hand polish and chrome the pipes for that show quality. Yep $4000 seems like a lot of coin but having built my own set and paid for everything....it is not double the actual cost that is for sure. Sure some guys can cobb together a set of good twins for $900 but they don't count the labor or time and effort to go hunting for all the parts and welding and polishing everything. My twins probably ended up costing me 50% more than I thought but still less than anything I was looking at and I got 316 SS flanges, adapters and hot pipes..... A cool intake that takes any filter of any size and the experience of fabbing a cool set of great working turbos. The BD twins with the s300/s400 will be the best set of off the shelf turbos available. There may be better designer sets but BD's turbos work flawlessly out of the box and have a good warranty. This whole post is just too bad.

I like to hear stories of people who have problems.... consult the vendor and either get poor service which should result in a flame or great service and deserve Kudos.

This post is just a shame and I'm hoping we all learn to keep the vendors on their toes but to be fair. Nuff said. KS

 

I have had good luck with BD and replacing parts, god knows I have replaced alot of parts both theres and the companies they carry. But I have found I recieve better service talking to the higher up guys like christian, pat, harold I know anne in warranty well etc.

I can agree with the dissapointment of the markings but if you don't call to try to rectify it how can it be fixed. Reminds me of my wife and how she gets mad but doesn't tell me what I did I am not a mind reader.....

I am not taking either side but I think bashing isn't solving anything, now if you phoned and they said your to picky or they were good enough and never helped you out know that is another story.

Pat maybe there should be a polished kit for show trucks just a thought?

Just my two cents however, I don't need to get flamed

J