shortly after I bought my truck I started seeing the white smoke at idle. I called the dealer ,and he said bring it in. I was in and out in less than an hour.they did the reflash no questions asked. just said have a nice day and sent me on my way.

 

Most dealers around here are leveling and throwing 315s on at least one truck on the lot kinda a showoff truck. Does this mean that the warranty is voided on those trucks still on the lot? I think this is out of control... I am not going to argue with anyone but a 3/4 or 1 ton truck that can't have a leveling kit and bigger tires thrown on has bigger problems. And to see dealers all over the place here doing it and then to hear another dealer deny warranty work for the same thing other dealers are doing is just plain stupid.

 

it seems to be 50/50. i got hassled when the truck was new, cel, and no mods yet. 1 year later, cel, i was bombing it, they fixed it and then quietly asked about it. consistantcy is a nice thing.

 

I mite also be lucky while taking our truck to the dealer for service. Since the wife was the one to pick it out with the Fleet Manager and 4 sales guys, I just showed up to hand over a check.
When it's dropped off for it's scheduled service's, I think they are more interested in the 5'-6" 120lb Blonde getting out of the 1 ton 4x4, than they are about my gauge pack & tire's

 

What am I doing here? Just having a good time, talking about the only thing I really have any kind of clue about, Dodge trucks. Bombing the truck Daddy "gave" me? Thats funny, I don't bomb anything, and the last time I checked my trucks were bought and paid for by myself and my wife. Just because we are in the car business doesn't mean we are wealthy. We have done well, but we have gotten to where we are by being extremely frugal. To some people vehicles are status symbols, and to some they are a way of life, that they blow every dime they have on, but to us they are a means to a living, nothing more. It would be fun to drive a $40k truck all the time, I could get myself one before the afternoon is done, but I prefer to save my money and drive older stuff. We don't drive junk, but we do have some pretty old vehicles. Right now the two vehicles sitting in my driveway are 14 and 16 years old.

 

Any dealer doing that kind of stuff is living on borrowed time. If the zone service manager see's those trucks out on the front row that dealer is gonna get a heck of a talkin to. We had a dealer the next town over from us that used to sell trucks with $10,000 lift conversions and then when the steering parts were falling apart in 15,000 miles some of the customers would go in for warranty and the shop would tell them there suspension and steering warranty was void! They wouldn't cover it! The sales and service had no idea what the other one was doing. A couple of them came to us and we tried to help them but there wasn't much we could do.

Any dealer who is pulling this stuff is playing with fire.

 

Well that makes sense, but it still doesn't explain why a $40k+ 3/4 or 1 ton truck can't handle bigger tires. My brothers 4runner has been running on 35's for years with not one problem and the axles on that thing (plus IFS) are half the size of ours so what is the problem? Are these things really built that bad? Is Toyota going to take over the world?

Anyway I hear what you are saying about 'those' dealers, but at the same time what does it say about dodge that they can't stand behind a truck of this size when someone adds larger tires???

And Luke S, I just wanted to say thanks for being on here and giving your dealer side opinion on things.

Ok I am done with this for now...

 

Before my truck was out of warranty, I took it in because the passenger side mirror was vibrating and the passenger side A/C was blowing hot. The dealer said the A/C was fine and the mirror was not covered because I had an aftermarket visor (rock deflector thing) on the front of the truck. He said it cause turbulence, which caused my mirror to come loose. He said if I had purchased a “Dodge” visor (rock deflector thing) I would have been covered. Well, after a few minutes, he changed the mirror anyways. But I thought that was BS to say I need to buy “Dodge” stuff. And this is one the dealers who sells lifted trucks with huge tires…go figure.

Lack of good customer service is hurting American companies. It’s too bad we need to shop for a good dealer to work on our trucks…It’s not that way with Honda.

 

Well I Drive 30 Minutes Of My Way Because My Local Dealer Asks About Gauges With No Hp Mods. The Dealer I Drive Further To Replaced The Cp3 On My 05, With A Fass Pump On It Along With An Afe Intake. The Box & Downloader Were Off I Didnt Wanna Push My Luck. I Think It All Depends On The Dealer. I Had Some Abs Issues With My 06 And The Truck In A Couple Times For It. I Kept My Cool Because They Fixed Things With No Hassle. The Dealer Closest To Me Doesnt Wanna Fix Much Because It May Cost Them A Penny. So I Dont Even Go In There.

 

I'm an Electrician and work monday through friday 5am to 3:30pm or later.
And I undersatnd what you are saying about fixing something that a customer ask without knowing yourself. But when dodge themself say to fix it if the vehicle operator experiences these conditions. And they still won't fix it that is pure BS. I even said how much will it cost? I'll pay for it and he still said no.
They are just crappy dealer. So I ended up taking it about 25 miles away to the next dodge dealer they said no problem and even said (nice tires).

Oh well its over and done with now.
after this truck I don't think I'll ever buy a Dodge again, the truck is a good truck but the dealers are crap. I never had these types of problems with 3 of my GM cars.

 

Blackbird, I disagree with GM on warranty issues; I had a whole fleet of work trucks gmc’s. The older ones no real problems, but the new ones, were utter garbage, I used them on a everglades job while we were building some levees and canals and those transmissions were always in the shop and gm would not cover the parts because they said they were being used for off-road purposes, well of course, I said we are contractors are not this what the trucks are for? Never got a answer. Except fix them out of your own pocket, these were trucks with less than 10,000 miles. I then had a few more come from Bartow Chevy, and they delivered them on a Saturday, well over the weekend some gang bangers from Miami stole the one truck and they used the other two for target practice, so I was relieved that I did not have to make payments on them, they was totaled. But here is the main reason I switched and will never go back, I had a 2002 Yukon that was used just for tooling around and never towed with it or even went off-road, after 2 years I had a total of 8 thousand miles on the truck and every rotor and pad failed. I took it in to get worked on and they said that I was using it for towing my boat and it had been in salt water. I fought with them for over a month and GM said (headquarters) to go ahead and have the dealer fix them at 1800.00 and they would reimburse me after the repairs were done and I submitted the paperwork. I ask the girl if she thought I was born yesterday, and fixed them myself. Because they would have sent me a coupon for a free oil change or some stupid thing. I told her that as long as I live I would never by another GM product, and I will not unless it’s a collector car, when people cared about what the built, and took pride in there work.
So after ranting here’s what it boils down to, I will not by two of the 3 big three trucks again, and if I have a problem with DC I WILL never buy one of there products again. The only reason I bought a Dodge was for the Cummins not the truck. So if there are any warranty issues with these trucks, well the foreign manufactures better get something going! Sorry about ranting on but it’s the way I feel, and if the American worker and owner builders would take pride in what they build we all would not have to worry about warranty issues. But how would the big machine stay in business if your truck would last 10 or 20 years. So it’s all a catch 22!

floridagc

 

floridagc you are a bad man if you own all these cars, I wish I had that many muscle cars

 

I wouldnt let this stop you from buying another dodge, I understand why you are mad I would be also, its sounds like you found the dealer you need to goto from now on. I drive that far also to a dealer that doesnt hassle me. If I ask they will give me a car to run around in while I wait. I know a few of my friends have had the vp44 issues, but not 3rd gen issues like yours.

 

jwb600, Yes, I have been collecting cars since my high school years, shoot, now you made me think of how old I am, that’s not fair! No honestly I love old muscle cars and many of those were headed to the bone crusher and were restored. I am preserving a piece of history, and I hope my son’s and daughters will carry on long after I am gone! It’s a place in time were some of the best cars were built, and people took pride in what they were producing! One regret, I had to sell my Convertible SS Chevelle, and a GTO, was in a financial bind, still brings tears to my eye…….Tried to buy the SS back because the guy never took care of the car and ran it in the ground, now it sits in his back yard collecting leaves…now you are bad fore bring back bad memories! All good, but after finishing the nova, she will be the last, father time is creeping on, and there no longer is enough time in the day!

floridagc

 

There was a recall on 2000 Dodge 2500 concerning the trailer hitch. Some welds were breaking. So I took my truck back to the dealer for the hitch replacement.
They mounted it with 4 bolts instead of 6. They corrected it after I crawled on their case. The warranty on any vehicle isn't worth anything if you don't push it.
The fuel tanks on the 2000s also had a few less baffles in them than they should resulting in a heavy "thump" when you came to a stop. Dodge put out a TSB saying the tanks should be replaced when the owner complained of the problem. The dealer would not replace the tank until I crawled their case once again.
It wouldn't be so bad if it was just one Dodge dealership that I've had problems with. There are two in my area that will never see my face in their doors again. I've even had a car held at a dealership for a week waiting for a Dodge inspector to look at a leaking rear seal before they repaired it under warranty.
It's been my experience that many dealerships will do whatever they can to avoid doing warranty repair. The two dealerships that I mentioned are the types that will void a warranty just to avoid doing the repairs.
Yes, I really worry if they give a darn about putting out a quality product.
This happened after warranty was over but should not have happened.
DC would not make good on it.