I am left relatively unimpressed, yet lucky my warranty is not void after this altercation. The short version is 3 months ago, I had DTT parts installed by my dealer. Since then, I have had to return a total of 11 times because the overdrive housing seal is failing when I turn up the power. I called Detroit twice and was finally able to get a factory rep in to look at it. He was about like you'd expect someone from Chrysler to be.

The guy drives a red '06 2wd dually, tows 12K, and sees no reason why anyone should ever modify their transmission. He criticised my choice to run a deep pan and temp gauge, as well as run a better valve body and torque convertor. I tried to be as businesslike as possible with this fellow but he was really hard to talk to and downright rude. Worth throwing in there that he asked what kind of filters I used, and that if I ever lost an injector and had a WIX fuel filter it wouldn't be under warranty. OK, we're here because of my transmission sir.

He said my Bullydog chip showed up on the scantool and they usually void warranties for things like that. Last I checked I have never used a Bullydog product. My Edge was removed before taking it in. After about an hour of checking things over with a trouble light and scantool, he advised my only option was to put the old parts back in

I explained my situation, reasons for upgrading the transmission, and that I had spent $2,500 including $800 in labor to get where I am at now. I advised his solution is not going to happen, so he gave me a vent cap, told me to drill a vent hole and sent me on my way.

In the end he is the one stuck with the superior stock torque convertor, that makes me feel a little better. I know this guy has a job to do but he didn't handle things very well. Learn from my mistake and make the drive to find a qualified installer, don't let the parts changers at the dealer do it. I am toying with the idea of filing a chargeback with my credit card issuer over the installation charges. The drill is coming out in the near future.

 

Not to be a smart ankle, but I'd say, after changing your tranny that much, putting aftermarket parts in it, you really don't have a leg to stand on. And besides, you said yourself it is only leaking when you "turn up the power", so why should DC do something about it? They didn't design the trans to run with those parts, or to hold the power you are putting through it. What would you have done if you were in his shoe's? You gotta guy who changed the specs of the trans, poured more coals to the engine, and then has a problem and thinks DC should fix it? If you knew how many of this type's of situation they see on a daily basis you'd understand a little better. Warranty repairs resulting from mods to these trucks are getting out of control, and it is eating DC alive. If people change the specs and operating paramters DC designed the truck to run within, and it brake's it's not DC's fault.

 

he does have a leg to stand on because his dealer installed it when they install something they should be obligated to fix it if it's substandard.

 

Wouldn't that be DTT's problem??



Luke,

I agree with you 100%, Either run it stock until it's out of warranty or "become your own warranty station"

 

The fact that his dealer was willing to put in DTT parts into a truck that was under warranty leads me to question the credibility of his dealer. I'm not saying there is something wrong with DTT parts. It is just not common practice.

 

Actually, I paid to have the parts installed, and I paid for a non-leaking transmission. What I have now is a leaking transmission. It is not a warranty issue, it is a workmanship issue. Something was not done right.

DTT is 2500 miles away, otherwise I would have taken it to their shop.

That and my truck was damaged while in their shop. For unknown reasons, the tech removed the screws that secure the plastic inner fender on the front driver's side. It fell on the tire going down the road and melted. I cut the damaged part off with a sawzall and inquired as to why exactly this happened, and they refused to replace it. I am hoping to recoup the installation costs through my credit card issuer after this.

 

I know the folks at DTT personally. You need to call and see if the dealer is even certified to install DTT parts. All DTT installers have to get the approval and training from Bill before he lets them install his products. There has been some scams going around about unauthorized dealers installing DTT parts w/o being certified DTT installers. Give them a call and see whats up. I'm SURE they will point you in the right dircetion.

 

sarge, that was a helpful suggestion.

 

change anythign beyond stock parameters, you are your own warranty station for the part you modified (ie. tranny, it leaks, to bad, you just paid to play, and now your playing.) If anything, you should be giving the dealer hell about workmanship warranty, not DC to warranty something you modded and voided the warranty on.

 

This is exactly why I haven't touched my tranny yet. I would love to put in a new TC and VB. Can do it myself in an afternoon. If it breaks I will be the one fixing it. I will wait until I pass the 100,000 mile mark and just live with the loose TC. I don't want to take the chance.

 

What really hit a sour note is that the rep faulted DTT and blamed the leak on their parts. I explained they make some of the best transmission parts on earth and that this sort of problem is non-existent. He said, and I quote, "they just told you that to get you to leave them alone, I'm sure this sort of thing happens all the time."

I've spent hours on the phone talking to Bill and Shanti and did not get that impression. Does anyone think I didn't do any research before spending over $2,000 on transmission parts?

Not disagreeing, but there is a gray area between workmanship warranty and factory warranty when the parts were installed by the dealer. They did not exactly extend their own separate workmanship warranty, and the nearly $2,000 worth of repairs that have been done (tcase, shafts, overdrive housing) were all replaced under factory warranty.

 

I think he does have a leg to stand on... BUT WAIT HEAR ME OUT>>>>

It is not a DC warranty problem... It is a dealer Warranty problem.. Check with your State automotive warranty laws.. If it is within 30/60/90 days (depending on your state) then the automotive repair shop has a warranty.

Dealers are independent repair shops that are authorized to do DC warranty repairs. they are not owned by DC..

So check your local laws and if need be you have a civil case against the DEALER.. NOT DC...

IMHO you are lucky the DC rep did not void your transmission warranty, drive line and axle warranty in the DC computer.

 

gerry your correct in your statement. .
Factory warrenty coverage is denied, and warkmanship warrenty on the tranny by the dealership is the issue.

As for the leaking tranny, Is it me or does it seem odd that it only leaks out of the OD when the power is upped. Maybe a lien isnt tight enough for the higher pressures.

And what vent cap is to be drilled?