I bought a new 2500 w/ a 5.9 and an auto last june and have had no issues until yesterday. I noticed after running about 80 mph for 30 mins, I got onto a stretch of 45 mph road and noticed my truck starting to surge and cut out. By the time I stopped at the traffic light, the truck would barely idle, surging and stumbling. I drove straight to the dealer and left it. The service mgr. called yesterday and said an injector was hanging open because there was so much carbon in the engine. He said the carbon has built up because I don't work the engine hard enough. He even had statistics from my truck showing where I spent X amount of time at this throttle position and X amount of time at that. I told him I have been driving it as easy as possible to save fuel. I pull a gooseneck once a week, but even then I rarely push it past 1/2 throttle.
I didn't really need a diesel for the amount of towing that I do, but I thought it would be worth having because of the longevity of the motor. Of course, diesel was not $3.70 a gallon last june either.
Has anyone else had this carbon issue?

Thanks,
Scott

 

Hogwash!!!!! Tell your dealer to replace the injector and be done with it. Dodge dealers are car dealerships and haven't a clue about Diesels.

 

I drive mine like an old lady , but I use PowerService though,and I have 40k on it so far. Even my cat. wasn't too carbon up when it got cleaned out. Sure is peppy now.

 

Exactly. There's nothing in the owner's manual that states you need to "work it harder" as part of periodic maintenance.

 

that seems to be a new stock answer that dodge uses. my buddy had some starting and sputtering issues with his '06, and the dealership gave him a similar answer, and then told him to always shift at or above 2500 rpm.

 

So what are you to do when you have an auto. Some dealerships really do not represent the manufacture very well.

As for the OP, I agree the service manage is full of it. Tell him to fix it (under warranty) and get it back to you asap. At least he did not try to blame it on bad fuel.

 

only the injector TIPS are in the cylinder. the actual opening/closing mechanism of the injector(its a solenoid) and its located above the combustion chamber. it cannot hang open due to carbon(which is only occurs is an area where combustion happens)
if your injector hangs open, it is because of debris from the crappy 10 micron filters used by DC when the trucks were built. AND if an injector is hanging open, you will have fuel in the oil, and quickly will be having and oily/fuel mess pouring out the crankcase vent tube coating the underside of the truck.

your service manager is an idiot.

 

That sums it up pretty well

 

Well I picked up the truck yesterday, and it seems to be running fine now. Supposedly they did an injector service and put some BG product in the tank and charged me $142.00 I guess if this happens again I will take it to another dealership and DEMAND they replace the sticking injectors.

Thanks for all the info.

Scott

 

Wait.....they charged you for it?

 

so you let them charge you for warranty work? what were you thinking

 

I agree. Why did you pay for warranty work that also left you without a vehicle? As soon as that bill arrived, "I lost X amount of time while you did warranty work on a defective product, so we'll just call it even."

 

I elected to pay to get my truck fixed so I could get back to work. Somebody I used to know used to say "don't let your money get mad". I consider it a price for education as I have learned chrysler used to suck and chrysler still sucks. I will be trading for a 1/2 ton ford with a 5.4 this summer, and if I ever buy another diesel it will be a chevy because they stand behind their product.

 

So does Dodge, it was your dealer that sucker punched you. If you think your local Ford or Chevy dealer is immune from this you mistaken.

 

Have fun pulling with that 5.4 Ford...