Hi - I'm new to the forum and I'm hoping someone can help me out. I bought a Dodge Ram in June 2002 and it was DEFINITELY during a warranty period offering 7/100 on the drivetrain. Well, my 37,000 mile-old drivetrain needs work and every service manager I talk to scratches his head and and says all warranties end at 36K. Just from reading a few posts in here I see that other people have the same 7/100 or 7/70 deal on their 2002 truck. Can someone please help me out in how I can verify this to these service managers, or can someone email/fax me a copy of any documentation of this warranty offer in 2002? Thanks so much for whatever you can do!

 

Are you saying that you purchased an extended drivetrain warranty but lost all your documentation? "Offered" and "purchased" are two separate animals. Nothin' is free. Who did you purchase the extended warranty through? Any Wild A$$ guess on the name of the company?

Heck, are we even talking Cummins Turbo Diesel?

I still get those offers in the mail for extended warranty's.

BTW, welcome aboard.

 

Hi - wow, you're fast. It was the standard offer: 3/36 bumper-to-bumber, and 7/100 for the drivetrain. I've read other posts from memebers who had the same standard offer - not an extended deal.

 

The 7/100,000 "powertrain" only refers to the Cummins engines and it's components.

Stuff like transmissions, drive shafts, axles and such were covered under the 3/36,000.

(oh, moving this to the 2nd gen forum, as only the 2002 1500's were "3rd gen")


phox

 

www.dodge.com only goes back to 2003 but here is a link to the 2003 warranty

http://www.dodge.com/crossbrand/warr..._ram_truck.pdf

What exactly do you need fixed?

Basically you pay somewhere around $100 for warranty work after the 3/36 but before the 7/100....assuming the components fall under the 7/100 warranty coverage.

Please fill out your signature so we know what options you have.

 

The 2002 model year did have a 7/100k standarad drivetrain warranty. This warranty was not the Cummins warranty and it did cover the complete drivetrain. This was a warranty offered to compete with competitors offering the same at that time. My truck also has this warranty. I beleive there is a supplement in the glove box with all the other paperwork. If you refer to your contract, it is listed there.

 

Thanks to all who have replied! After literally about 10 phone calls and reading an entire internet article on "The history of Dodge warranties" into the voice-mail of a Dodge representative, I finally got a call from someone who says the 7/100 was indeed in effect for my truck. I still have yet to get anything in writing as far as them covering my repair, but at least this is a start. I hate to say it, but it's very suspicious the way EVERYONE from Dodge was avoiding my questions, acting confused, and telling me there was never a 7/100 warranty in 2002 - almost like they were all specifically told to respond like they didn't know. It was less than 3 years ago for goodness sake! I love my Dodge truck, but maybe they're regretting the warranty.

 

Not positive, but i believe the trucks came with a 7/70,000 on everything but the engine and related items which has the 100,000 warrenty.

 

I stand corrected.
I checked my glovebox stack of junk.
There is a deductable after the 3/36K is over.

The 7/100K was also an incentive to clear the lots of the remaining 2002's because the 3rd gen 2003's were coming.


phox

 

I've also got the 2002 edition with the 7/100K warranty... According to my dealer the engine and all driveline components (except the clutch) are covered to the 7/100K

 

Hope this helps. Extended warranty only applies to vehices bought after July 8,2002. Per DC warranty web sight.

2003 Models

· Basic Coverage - 3/36,000 (whichever occurs first)
- Everything except tires (warranty by manufacturer) and items added or changed after vehicle left plant - After 12/12,000 (whichever occurs first) these items are not covered:
1.Brakes (rotors, pads, linings, and drums)
2.Wiper blades
3.Clutch discs
4.Windshield and rear window
- Towing is covered to the nearest dealer if the vehicle cannot be driven because a covered part has failed.
- Warranty coverage only if a vehicle was built for sale in U.S., registered in the U.S., driven mainly in U.S. or Canada, and operated/maintained per the recommendations in the owner’s manual. If the vehicle leaves the U.S., except where specifically required by law, there is no warranty coverage on the vehicle if it is sold in or registered in countries other than the U.S.

· Powertrain Coverage - 7/70,000 (whichever occurs first)
- $100 deductible after 3/36,000 (whichever occurs first)
- Towing is covered to the nearest dealer if the vehicle cannot be driven because a covered part has failed.
- Commercial Vehicles are excluded from 7/70,000 (police, taxi, limo, postal, ambulance service).
- Warranty book lists covered components for:
1.Gasoline Engine
2.Transmission**
3.Driveline [Front Wheel Drive**, All Wheel Drive (AWD), Rear Wheel Drive, Four Wheel Drive (4x4)]
**Manual transmission clutch parts are not covered at any time
4.Cummins Diesel engine warranty is 7 years/100,000 miles
- After 5 years, if vehicle is still under Cummins warranty by mileage, the Powertrain Warranty covers repairs to the Cummins engine with a $100 deductible out to the 7 year/100,000 mile limit
· Corrosion, Emissions Warranty are unchanged
· Warranty stays with vehicle, is transferable at no cost
· Modifications, Consequential Damage, Racing -- Not Covered
· Warranty Book advises customer:
- How to get warranty service
- How to deal with warranty problems (steps to take)
(NOTE CHANGE: "If there is a dispute between you and DC Motors Company LLC concerning your maintenance of your vehicle, DC will require you to provide proof that your vehicle was properly maintained.")

2001 and 2002 Models

· Sold new on or after July 9th, 2002

These vehicles will have the new 7/70,000 Powertrain Warranty, however, the warranty will be administered through a separate organization. The Vehicle gets:
- 3/36,000 Basic Warranty
- Retains 24-Hour Roadside Assistance during 3/36,000 only and 24-Hour towing only for covered component failure to 7/70,000
- 7/70,000 Powertrain Warranty Coverage is the same as 2003 models
- Warranty is transferable to all subsequent purchasers at no cost

 

So....my truck was bought new in August of 2002, therefore the drivetrain (excluding the engine) is under the 7/70 warranty and the engine is under the 7/100 warranty?

 

It was. I bought my 02 in Aug of 02 after the '03s were already out. Got a screaming deal on the best truck Dodge ever made. Got the warranty also

jlh

 

Nope-- the "bumper to bumper" part is just 3/36. Powertrain warrantee is 7/70-- this is engine, trans, axles, hubs, etc.

Cummins does not warrant the engine, Dodge does. So if Dodge only gives you 7/70, that's all you get on the engine.

Used to be that the Cummins got a 7/100 while other engines got 7/70, but I think that THIS is what changed.

jlh

 

Did any other model years have the 7/100 warranty coverage?