Smoking S

Hello, this is my first post and i hope i did it right. I just bought a used FMS box and the timing box blue chip diesel has and i got it hooked up a few days ago and i have a problem, i can't get the timing box option to come up where you can adjust the timing. I talked to blue chip about this and they said it needs to be sent in and be reprogramed. My big question is did i not hook it up right or does the box need to be reprogramed?