New Laptop Issues
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Joined: Jan 2004
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From: Oregon
Dr. E,
One of the advantages of buying something at a B&M store is that there is someone there to complain to.
I'm with these guys, in that I'd take it back and ask for an exchange. As long as you have the receipt, and it hasn't been chewed on by your dog, most stores will exchange (and some will return) during the first few days after purhcase.
I sure wouldn't put up with a $1000+ computer that has a hardware issue right from the store.
Jeff
P.S. Not too long ago I got my first laptop, too, a Dell 9300, and after getting used to the touch pad I really love it and probably won't ever get another desktop.
One of the advantages of buying something at a B&M store is that there is someone there to complain to.
I'm with these guys, in that I'd take it back and ask for an exchange. As long as you have the receipt, and it hasn't been chewed on by your dog, most stores will exchange (and some will return) during the first few days after purhcase.
I sure wouldn't put up with a $1000+ computer that has a hardware issue right from the store.
Jeff
P.S. Not too long ago I got my first laptop, too, a Dell 9300, and after getting used to the touch pad I really love it and probably won't ever get another desktop.
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Joined: Nov 2005
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From: New Braunfels, TX
Originally Posted by nirion
I used to work at Best Buy and they are two seperate return issues that have been mentioned. 1) Dr. evil has a brand new laptop and if it is under 14 days old he should take it back to the store for a return or exchange. If they give you any hassle ask for a manager and explain the situation, but it should not be a problem.
2)PanteraGSTK: you mother had a laptop that I am assuming was outside of the return policy and she purchased the extended service plan (sorry if my assumptions are incorrect, you know what they say when you assume...). If outside the return period, the service plan states that it will try to be repaired up to 3 times, the 4th time it will be looked at and once it is verified that it is broken again, they will authorize a replacement. The exception to this is if it is broke and the repair is too expensive to be reasonable to repair, then they authorize a replacement.
Of course, management always has the right to replace it if they want.
Hope this helps,
Nick
2)PanteraGSTK: you mother had a laptop that I am assuming was outside of the return policy and she purchased the extended service plan (sorry if my assumptions are incorrect, you know what they say when you assume...). If outside the return period, the service plan states that it will try to be repaired up to 3 times, the 4th time it will be looked at and once it is verified that it is broken again, they will authorize a replacement. The exception to this is if it is broke and the repair is too expensive to be reasonable to repair, then they authorize a replacement.
Of course, management always has the right to replace it if they want.
Hope this helps,
Nick
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Joined: Apr 2003
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From: central OH
Originally Posted by PanteraGSTK
Naw, she had it a very short time and it never worked correctly, we never had to pay a dime to get it replaced/fixed. It just diddn't work from the beginning and they diddn't want to admit they couldn't fix it. We went over their heads and called the manufacturer directly and it was taken care of.. Good point though.
Glad to hear you gotten it taken care. I meant no disrespect or anything by my post, wasn't sure of your specifics.
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