Mexstan

Many times I have read about bad dealers. For a change I would like to tell all of you about my good experience this week.<br>Took my truck in to the dealer where I bought it for my first oil change, computer reflash etc. Also reported a steering problem. This dealer is a 15 hour drive from my home. They traced the steering problem to a defective steering box. Not an item that is normally stocked. The closest place they could find another steering box was about 200 miles away. This would have meant an overnight stay in a motel for me while my wife and daughter were at another motel. Without me asking them, they brought a brand new 2500 in from the yard and removed the steering box from that and installed it on mine. Did an alignment etc and got me back on the road in hours. All this at no cost to me. This is what I call service!!!! This dealer is about halfway between Houston and San Antonio if anybody wants his name.<br>Before they installed the new box they even painted it and all the associated unpainted parts.

DieselDaze

Thats the kind of service I like to hear about!<br><br>My grandfather used to own a service station way back when, thats the kind of service he provided as well.<br><br>Its good to hear!<br><br>Rich.

GrandpasRam

All too frequently we run into places that have no inkling whatever as to what real service is. The service given you by that dealership is exemplary, and I'm sure it would make them very happy to receive a commending letter from you. When you get this kind of experience be sure to let them know how much you appreciate it. Thanks for sharing the good with us.

powerwagon440

WOW! that is pretty darn cool! i have never had anything like that from the dealer it usually turns into a big mess cause they dont know what there talking about! then they turn it around like im the stupid one! : all i can say is how can u sell a producted and not back it 110%? its all i can do no to jump over the counter and rek some havek!!!!!!!!!!!!!

Lary Ellis (Top)

<br><br> Customer service is so important, and obviously that service manager understood that fact. <br><br>Wonderful story, thanks for sharing it.

Mexstan

It was not just the service manager that understands about good customer service. In this case it was also the sales staff who had to release one of their new and unsold vehicles to be cannabalised. Found out afterwards that top management had to give the final OK. So for this dealership it was the entire team, right from when they beat the competition and gave me the best price to the after sales service. <br>Would I go out of my way again and go to this dealer if service etc is required? You bet I will!!!!!!!

Shovelhead

These are kind of Dealer stories we love to hear. <br><br>Good Customer service is worth more than a million $$$ worth of advertising. ;D

brassbuldog

Love to hear about those GREAT dodge dealers!!! We have one in Des Moines Iowa!!!

pappyman

Give that Dealer 5 Stars ;D ;D ;D ;D ;D

gadgets

I've an idea: <br><br>Tell us who the dealer is!<br><br>I'm pretty sure the dealer wouldn't mind some great publicity on this great site - Tell us!!<br><br> ;D ;D

Mexstan

Sure, be happy to. The name of the dealer is:<br><br>LA GRANGE DODGE<br>La Grange, Texas.<br><br>Yeah I know I am yelling a little, but you asked me broadcast the name didn't you

spots

Yep lots of praise for the white coats (writers and service manager) and the millionaire owners don't forget about the guy bolting that steering box to the truck. U think he is getting paid to re and re TWO boxes???? Very unlikely. So he takes it in the butt while the moron at the counter writing the R/O is the hero.....typical customer perception....and the reason I am no longer in the mechanical trade.

GrandpasRam

Spots, I do similar in computer software support, and usually it is the other guys (developers and architects) that get the praise, however, Mexstan was also talking about the guy with the wrench who got him back on the road in a few hours - the whole team. Sorry your experience wasn't better, as I get much the same scenario, but I know when my customer is &quot;up and running&quot; again that I have done a really good job - and yes, the owner is making a lot more from it than I am, but I'm not investing my own money and taking the risks, etc. I just take pride in doing my job to my best ability, even when its not the one I want to be doing at the time. :

geer

Wow it is hard to find a business that will go that far today! Bet you buy another vehical from them. Glad to here it.

brassbuldog

I bet you know wher to get your next Vehicle from!!!<br>It's great to hear about good service.