Foster Truck
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Joined: Nov 2001
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From: Austria Europe
Foster Truck
I did place an order for some parts at fostertruck.com April 19. I got billed by paypal the same day. May 3 I tried to e-mail to the adress larryb@fostertruck.com. No reply until yet. Today (May 7) I tried to e-mail them to the adress info@fostertruck.com that is on their website www.fostertruck.com on the first page as a contact.
I got a reply from their mail server that this adress is unknown.
I am a quite fed up with this situation because I need the parts. I have some business experience with them and it was always positive.
I will not try to call them if I can avoid it because I have to pay about 5 US$per minute for the "toll free" lines in the US from over here.
Has anybody had contact with fostertruck in the last weeks or is there any info out that I should know?
Or maybe somebody could call for me there, but please only one person because I would not want them to be swamped with calls for nothing.
If the caller could mention the paypal transaction ID 7VM62393LB606013M I think this should help them to find the order and react accordingly.
I do really wish to resolve this and do not intend to badmouth fostertruck, but I need to resort to this method since calling them isn't economically viable for this order and I seem not to be able to contact them in any other way.
AlpineRAM
I got a reply from their mail server that this adress is unknown.
I am a quite fed up with this situation because I need the parts. I have some business experience with them and it was always positive.
I will not try to call them if I can avoid it because I have to pay about 5 US$per minute for the "toll free" lines in the US from over here.
Has anybody had contact with fostertruck in the last weeks or is there any info out that I should know?
Or maybe somebody could call for me there, but please only one person because I would not want them to be swamped with calls for nothing.
If the caller could mention the paypal transaction ID 7VM62393LB606013M I think this should help them to find the order and react accordingly.
I do really wish to resolve this and do not intend to badmouth fostertruck, but I need to resort to this method since calling them isn't economically viable for this order and I seem not to be able to contact them in any other way.
AlpineRAM
Thread Starter
Registered User
Joined: Nov 2001
Posts: 3,733
Likes: 264
From: Austria Europe
Well, I must apologise to fostertruck!
Today I found the ordered parts in my mail- they had been shipped April 23rd via priority mail. The problem was that our customs office seems to have taken some days off or so.
I will try to contact them about the e-mail adress on their website though, because this can cause some problems.
AlpineRAM
Today I found the ordered parts in my mail- they had been shipped April 23rd via priority mail. The problem was that our customs office seems to have taken some days off or so.
I will try to contact them about the e-mail adress on their website though, because this can cause some problems.
AlpineRAM
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