Geno's Garage Customer Service
Registered User
Joined: Aug 2002
Posts: 8,803
Likes: 0
From: Northern Virginia
I've bought lots of stuff from them and they are great. As with many companies though, asking questions via e-mail doesn't always get you a response. It seems that not everyone in the world spends every free moment attached to their computer like many of us do...
If you call them they will help you immediately.....
If you call them they will help you immediately.....
Registered User
Joined: Apr 2007
Posts: 849
Likes: 0
From: NEPA
Another happy customer here. Ordered gauges, pod and all install pieces. very helpful, good prices, excellent service. Shipping was fast, automatically sent a tracking # for both shipments, just hands down good experiences. Give them a chance and call the up
Registered User
Joined: Jan 2007
Posts: 686
Likes: 0
From: Salem,nh/Port Tampa,Fl
Has anyone experienced good customer service from Geno's Garage? I emailed them for a simple question, got a quick email back where it was assigned to one of their employees for follow up, then nothing. I waited two weeks, then emailed them back thanking them for their quick reply to my questioned. I received an email saying it was a human error and wished me luck. All I wanted was an answer then place an order and drop some serious coin their way.
In my line of work, if I don't respond to a "customer's" question for two weeks then blow them off, it would be a media event. I always am required to respond quickly and courteously. If there was a "human error" from one of my coworkers, a supervisor would jump through hoops to make it right to the "customer", not wish him well.
I hope this is not a new trend in business.
In my line of work, if I don't respond to a "customer's" question for two weeks then blow them off, it would be a media event. I always am required to respond quickly and courteously. If there was a "human error" from one of my coworkers, a supervisor would jump through hoops to make it right to the "customer", not wish him well.
I hope this is not a new trend in business.
But I called in an order they shipped it...it got within 100 miles of me and UPS put it on the WRONG truck... it went for a train ride to the mid-west...GGRRRRrr then we had that hurendous snoe storm...
took 2 weeks from GA to NH...BUT, it wasn't them it was the shipper
Registered User
Joined: Jan 2007
Posts: 423
Likes: 0
From: Anchorage, AK
Registered User
Joined: Jan 2003
Posts: 195
Likes: 0
From: Ormond Beach Fl 32176
To Cummins Redneck: Call them (Its free) and they will give you a tracking # to check out the delivery. I had 1 delivery problem once, UPS sent it to N.Y. from Jacksonville
instead of to Daytona. (Not Geno's fault) but it took 6 days to get it. Ironbutt
instead of to Daytona. (Not Geno's fault) but it took 6 days to get it. Ironbutt
Registered User
Joined: Dec 2002
Posts: 3,463
Likes: 0
From: Pottstown, PA
Registered User
Joined: May 2004
Posts: 266
Likes: 0
From: Iowa
got it sat. but my parents never gave me the box until this morning. Paint came and all is well.
Registered User
Joined: May 2004
Posts: 270
Likes: 0
From: Denver Co.
I've bought from them several times and been very happy dealing with them, but when they spent about 10-15 minuets explaining that a product I was ready to buy was not a good choice for what I wanted to do (and they had no alternative product) that sealed the deal for me. I wouldn't hesitate to buy from them again, first rate I would give them a call
