anyone had any problems ordering parts from them latley? did an internet order friday still have heard nothing from them

 

If you ordered late in the afternoon you probably won't hear anything till monday.

 

You should get one e-mail right away (like, minutes) The actual confirmation won't happen till someone keys in the order. This one is complete with the UPS tracking and all the order details, this is when they charge your card.
If you didn't get the first one, they don't have your correct e-mail.

 

I did put two e-mail address but no word from them, guess just have to call tomorrow

 

The only problem that I have had with Geno's is that I ordered something and after I hadn't seen it for a week and a half I called only to find out the part was on back order. Also had that same thing happen with DPP. But they made it right.

Mike

 

I found the service and shipping from Geno's to be amazing, especially since I live in Canada, getting stuff out of the US is usually a LONG painful ordeal. I received the stuff I ordered from Geno's in a week and a half. They are definitely on my "purchase from again" list.

 

I had a problem with a product they sold me. The worked with me to try to make it work and when it wouldn't, they sent me something different (more expensive) at no cost to me. They didn't want the old part back either.

That wasn't the first time I purchased from them and it certainly won't be the last. (I love the 4-2-1 filter kit)

 

just wondering who they used for shipping as I am also up north.

thanks.

 

Problem was two email address they got on it quick just forgot to post

 

Nothing but good things to say about them!!! Great service!!!

 

They use u.p.s., fast and reliable but they do know how to make out a bill, the shipping part is reasonable but the fee for doing the paper work at the border is pretty steep, but all this is offset by the great service from geno's. I had a problem with their line of fire l.e.d. light strip after about 8 months of use and they replaced it without me sending back the old one and they paid all shipping costs, everything they sell is guaranteed for one year. When shopping out of country stuff like this means more to me than saveing a few bucks somewhere else.


rob