Originally Posted by OldSmokey

No I agree, but the story that I heard was that they had problems with the first run of productions on a G56. So Dan told the customer with the problem that he would buy him a different clutch so he didnt have to wait for the problem to be fixed as some things needed to be reengineered.

I agree that the clutch should have been perfect before it was ever allowed to enter the market, but it wasnt and Dan did what he could to make sure his customer had minimal downtime after their mistake. He even paid for the labor for south bend install.

Originally Posted by matego

The way I see it, if he will go that far to satisfy a customer to buy a clutch from the competition which costs more to make them happy, thats understandable in my book. He could have just issued a refund and been flush. Not only did he lose all profits from his sale, he lost 1k out of pocket.

Yeah, I know the deal you are talking about and he shouldnt have released the G56 clutch without more testing and quality control. At least he made things right and redesigned things.

Originally Posted by Lary Ellis (Top)

You see legitimate companies announcing recalls for their faulty product all the time, it happens in manufacturing on a regular basis. I guess I just missed that recall notice, if you have a copy of it please send it to me so I can be sure others see it.

Originally Posted by Lary Ellis (Top)

You can sugar coat it any way you like, the simple reality is people have been receiving faulty products and they are replacing them with Southbend products.

Don't you think the rest of the people here that got stuck with that junk have a right to know they can get it replaced?

Originally Posted by renopker

The way I heard it this guy was a bata tester and didnt pay for the clutch anyway, when it didnt work he sent him a SB for his trouble. No suger coating.

Originally Posted by matego

It wasnt a recall but a service program. Replacement only if a defect or customer complaint can be duplicated.... like the dealerships