Is this dealer for real?
Thread Starter
Registered User
Joined: Jan 2005
Posts: 84
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From: cheyenne, wy
Is this dealer for real?
I havent been on here in a while and my search keeps kicking me off. I took my stock 09 6.7 in today for a ck engine light and exhaust smell in cab. The light was actually off today. 52,000 miles. I was told that the truck needed a complete cleanout and that is probably what caused the exhaust manifold to leak. Also in order to do this I needed to fork over $1200 for a complete fuel sys cleanout because they pulled a fuel sample and it had minute particles of dust. So they wouldnt do anything to it because I wouldnt pay and they supposedly had to do it all at once. Anyone heard of this. Truck had a p401 code. Thanks in advance.
Registered User
Joined: Oct 2009
Posts: 43
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From: Vancouver, B.C
Sounds like a scam to me. Did they send the fuel sample out to be tested? I would ask for the test results, not just what a tech thinks he sees with his un-magnified eyes.
Ask them what micron size is the "dust".
When did you change the fuel filter last? That is the next question.
It seems like dealers love claiming dirty fuel issues because it is not covered by warranty, so therefore more cash in their pockets.
A p0401 is related to the EGR system, so maybe one of the valves is not moving properly? Maybe a sensor? Not sure on that one. Probably everything just needs to be cleaned out.
And you know what everyone is going to say next.........deletes
or at least unplug the EGR.
Scott.
Ask them what micron size is the "dust".
When did you change the fuel filter last? That is the next question.
It seems like dealers love claiming dirty fuel issues because it is not covered by warranty, so therefore more cash in their pockets.
A p0401 is related to the EGR system, so maybe one of the valves is not moving properly? Maybe a sensor? Not sure on that one. Probably everything just needs to be cleaned out.
And you know what everyone is going to say next.........deletes
or at least unplug the EGR.
Scott.
Thread Starter
Registered User
Joined: Jan 2005
Posts: 84
Likes: 0
From: cheyenne, wy
not sure where they pulled the sample from. I thought about that after I had already gotten home. Also I dont think they would have had time to send the sample out, I dropped it off at 6 am and they called around 130 pm. I would also like to delete everything but just waiting for the warranty to run out, or my wife is making me wait.
Chapter President
Joined: Apr 2007
Posts: 9,375
Likes: 7
From: misplaced Idahoan stuck in Albuquerque, Roughneckin on RIG 270
your EGR cooler gaskets are leaking. they are cheap and easy to fix yourself if that dealer is being the Aholes it sounds like they are being.
Per Chrysler
Cummins Diesel EGR Valve
Part Numbers:
68026995A$
68003400A$
Issue Description:
2007/2008/2009 Ram 2500/3500/4500/5500 with a 6.7L Cummins diesel: When diagnosing P0403 or P0405, before replacing the EGR valve or the engine control module (ECM), please ensure the EGR valve is properly connected and verify that the ECM has the latest software.
2007/2008/2009 Ram 2500/3500/4500/5500 with a 6.7L Cummins diesel. When diagnosing DTC P0401 be aware that this fault code is related to fouled EGR coolers and not EGR valves. Please do not replace the EGR valve for P0401. To date testing on returned valves has proven them to be within specifications and operating with no problems. The P0401 fault is specifically related to soot fouling of the EGR cooler and not of the EGR valve. The proper repair practice should therefore be to clean the EGR cooler and perform the appropriate diagnostics per the diagnostic tree. If there are other faults related to the EGR valve, then that should drive EGR valve cleaning in addition to cooler cleaning.
Cooler, EGR
Part Numbers:
68026996A$
68003399A$
Issue Description:
2007/2008/2009 Ram and Ram Chassis Cab with a 6.7L Cummins Turbo diesel. As per the updated diagnostic tree for P0401, the proper repair practice for this fault should be to clean the EGR cooler using Mopar EGR System Cleaner only. If there are other aftertreatment system or turbocharger related faults, a full robust system clean may be necessary, please refer to TSB 11-002-08 or 11-002-07.
Per Chrysler
Cummins Diesel EGR Valve
Part Numbers:
68026995A$
68003400A$
Issue Description:
2007/2008/2009 Ram 2500/3500/4500/5500 with a 6.7L Cummins diesel: When diagnosing P0403 or P0405, before replacing the EGR valve or the engine control module (ECM), please ensure the EGR valve is properly connected and verify that the ECM has the latest software.
2007/2008/2009 Ram 2500/3500/4500/5500 with a 6.7L Cummins diesel. When diagnosing DTC P0401 be aware that this fault code is related to fouled EGR coolers and not EGR valves. Please do not replace the EGR valve for P0401. To date testing on returned valves has proven them to be within specifications and operating with no problems. The P0401 fault is specifically related to soot fouling of the EGR cooler and not of the EGR valve. The proper repair practice should therefore be to clean the EGR cooler and perform the appropriate diagnostics per the diagnostic tree. If there are other faults related to the EGR valve, then that should drive EGR valve cleaning in addition to cooler cleaning.
Cooler, EGR
Part Numbers:
68026996A$
68003399A$
Issue Description:
2007/2008/2009 Ram and Ram Chassis Cab with a 6.7L Cummins Turbo diesel. As per the updated diagnostic tree for P0401, the proper repair practice for this fault should be to clean the EGR cooler using Mopar EGR System Cleaner only. If there are other aftertreatment system or turbocharger related faults, a full robust system clean may be necessary, please refer to TSB 11-002-08 or 11-002-07.
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Admin Team Leader
Joined: May 2002
Posts: 15,514
Likes: 207
Good looking out here Chris 
I hate when Dealers try to take advantage of people in this manner. The thing that bothers me is knowing they lose business trying to rip people off when all they have to do is be honest and they will have all the work they want and then some.... They do it backwards and the reason I NEVER let a Dealer touch my vehicle.
My experience has been bad every time I allowed them to touch my vehicle, the worst Mechanics you can find in my area. I know there are some good ones working in some places, Chris here is an example of that but they are few and far between.
In my area a good Mechanic has moved on somewhere they pay good money instead of the piece meal crap the Dealerships try to pay their mechanics. The entire system the Dealerships use to employ mechanics is structured so the Dealer makes money, the mechanic works for peanuts and the consumer suffers in the end.
If they would pay a decent set rate to their employees and cut out the rip off junk it would make ALL the difference in the world in Customer satisfaction.....but that would make to much sense so they will never do it.
The upside is a guy like Chris here can open his own Repair shop and in a years time from word of mouth advertising have more work than he can handle...simply because he treats his customers with respect and repairs the problem instead of making one up to soak more money out of us....
I hate when Dealers try to take advantage of people in this manner. The thing that bothers me is knowing they lose business trying to rip people off when all they have to do is be honest and they will have all the work they want and then some.... They do it backwards and the reason I NEVER let a Dealer touch my vehicle.My experience has been bad every time I allowed them to touch my vehicle, the worst Mechanics you can find in my area. I know there are some good ones working in some places, Chris here is an example of that but they are few and far between.
In my area a good Mechanic has moved on somewhere they pay good money instead of the piece meal crap the Dealerships try to pay their mechanics. The entire system the Dealerships use to employ mechanics is structured so the Dealer makes money, the mechanic works for peanuts and the consumer suffers in the end.
If they would pay a decent set rate to their employees and cut out the rip off junk it would make ALL the difference in the world in Customer satisfaction.....but that would make to much sense so they will never do it.
The upside is a guy like Chris here can open his own Repair shop and in a years time from word of mouth advertising have more work than he can handle...simply because he treats his customers with respect and repairs the problem instead of making one up to soak more money out of us....
Thread Starter
Registered User
Joined: Jan 2005
Posts: 84
Likes: 0
From: cheyenne, wy
Thanks for the input. I know a rotten egg when I smell one and thats why I brought the truck home. I did call another dealer today and told them about this diagnosis and they said that it sounds legit. Also they can pull fuel samples from 3 places, the tank, filter housing, or at the injection pump. They dont send the sample out, the have a anylizer in the shop that tells them if the fuel is "dusty".
Top's Younger Twin
Joined: Nov 2001
Posts: 3,743
Likes: 21
From: Thanks Don M!
Chris here is an example of a person that seems to think a bank of 9 volt batteries will power his KOMODO CHAIR to record times on the track. Besides that, he does know a thing or two about diesels.
In my area a good set of LEGGS is what gets me a good deal on repairs. All I have to do is drop my sweat pants and with my most raspy and hoarse voice I can muster, I say: "Look at my LEGGS!" And then in order to get me out of their shop they cut me a REALLY good deal.
The upside is a guy like Chris here can keep on dreaming that his KOMODO CHAIR will actually go over 10 mph. This keeps him locked into his dream world while a true KUBOTO powered recliner will beat him anyday, anywhere.
In my area a good set of LEGGS is what gets me a good deal on repairs. All I have to do is drop my sweat pants and with my most raspy and hoarse voice I can muster, I say: "Look at my LEGGS!" And then in order to get me out of their shop they cut me a REALLY good deal.
The upside is a guy like Chris here can keep on dreaming that his KOMODO CHAIR will actually go over 10 mph. This keeps him locked into his dream world while a true KUBOTO powered recliner will beat him anyday, anywhere.
Am I banned? Again? Sorry, I got off topic...
Registered User
Joined: Nov 2009
Posts: 1,955
Likes: 2
From: McCook, Nebraska
Considering they can't change the tie rod ends on the chassis cabs because they won't fit on the alignment rack, I'm even less sure I ever want to get a newer truck.
Chapter President
Joined: Apr 2007
Posts: 9,375
Likes: 7
From: misplaced Idahoan stuck in Albuquerque, Roughneckin on RIG 270
Thanks for the input. I know a rotten egg when I smell one and thats why I brought the truck home. I did call another dealer today and told them about this diagnosis and they said that it sounds legit. Also they can pull fuel samples from 3 places, the tank, filter housing, or at the injection pump. They dont send the sample out, the have a anylizer in the shop that tells them if the fuel is "dusty".
Registered User
Joined: Jan 2006
Posts: 5,902
Likes: 5
From: Claxton, GA
Good looking out here Chris I hate when Dealers try to take advantage of people in this manner. The thing that bothers me is knowing they lose business trying to rip people off when all they have to do is be honest and they will have all the work they want and then some.... They do it backwards and the reason I NEVER let a Dealer touch my vehicle.
My experience has been bad every time I allowed them to touch my vehicle, the worst Mechanics you can find in my area. I know there are some good ones working in some places, Chris here is an example of that but they are few and far between.
In my area a good Mechanic has moved on somewhere they pay good money instead of the piece meal crap the Dealerships try to pay their mechanics. The entire system the Dealerships use to employ mechanics is structured so the Dealer makes money, the mechanic works for peanuts and the consumer suffers in the end.
If they would pay a decent set rate to their employees and cut out the rip off junk it would make ALL the difference in the world in Customer satisfaction.....but that would make to much sense so they will never do it.
The upside is a guy like Chris here can open his own Repair shop and in a years time from word of mouth advertising have more work than he can handle...simply because he treats his customers with respect and repairs the problem instead of making one up to soak more money out of us....
I hate when Dealers try to take advantage of people in this manner. The thing that bothers me is knowing they lose business trying to rip people off when all they have to do is be honest and they will have all the work they want and then some.... They do it backwards and the reason I NEVER let a Dealer touch my vehicle.My experience has been bad every time I allowed them to touch my vehicle, the worst Mechanics you can find in my area. I know there are some good ones working in some places, Chris here is an example of that but they are few and far between.
In my area a good Mechanic has moved on somewhere they pay good money instead of the piece meal crap the Dealerships try to pay their mechanics. The entire system the Dealerships use to employ mechanics is structured so the Dealer makes money, the mechanic works for peanuts and the consumer suffers in the end.
If they would pay a decent set rate to their employees and cut out the rip off junk it would make ALL the difference in the world in Customer satisfaction.....but that would make to much sense so they will never do it.
The upside is a guy like Chris here can open his own Repair shop and in a years time from word of mouth advertising have more work than he can handle...simply because he treats his customers with respect and repairs the problem instead of making one up to soak more money out of us....
Registered User
Joined: Jan 2006
Posts: 5,902
Likes: 5
From: Claxton, GA
You might as well delete it and tell them to stick it for what they want to charge for the repair.
If you don't do the repair they are going to want to void your warranty anyway. Low lifes......
If you don't do the repair they are going to want to void your warranty anyway. Low lifes......