i love a good debate. and this is what i see this as.


so lets see this as if i installed my pin and grounded it my self. and all you had to do is hook up the computer and set fast idle. how long would that take you? and how meny hours would your shop charge?

still want to talk about crooks?

i understand you have people that are depending on you. i was under the impression that this guy was going to pocket the .5 hours, (and tell me that dosent happen at the 'ship. i know, cus i used to work at a 'ship and payed my "co-workers" under the table there own made up times) i will pay the tech, no prob at all. cus that money is going to HIM, if he makes the 'ship 1.0 hours for using the computer, how much does he get out of that hour? but, i don tlike paying the 'ship cus thay charge 1.0 hours to use there "hi tech devices" for any time at all.

the 'ship i worked at was a 5 star, that charged a guy 3 times to tell him his gas cap was loose. his wife put gas in it and dident tighten the cap al the way, 1.0 hours 3 times at 80 bucks a hour, to do less than 5 min of work. 3 times.

 

IMHO it should be free to enable high idle function.
(from the dealer you bought the truck from)
charging a new customer 1.0 hours to do that to a truck they just bought
I can see charging on an older truck but a brand new 06 with 1-2k miles, come-on.

 

I know I said I wasn't gonna post again but 53 ****** you post made me think....I wasn't taking into consideration how new this truck was. I have to agree with you that a new low km truck should be covered for a high idle enable, I wasn't taking into consideration that the truck was that new. If it was an older truck with some Km on it I would say SOL but you have a very good point about the trucks age and mileage. The only exception in this case is that Dodge does allow the high idle for a manual trans with one exception...it must have the clutch safety switch installed so that they are legally safe, if someone wants to try and bypass this safety feature then why should they be obliged to do it at all? It requires a clutch switch kit; Cummins P/N 4089851, Mopar P/N 05175417AA and without it it will work (jumper to ground on ECM terminal for PTO sense). Why DC didn't put this switch on from the start is beyond me (other than obviously cost cutting).

So my new opinion is that if Timmer put the proper switch kit in (not just a jumper wire) then the dealer should enable his high idle as part of the warranty bulletin 18-004-04 (yes I know this doesn't really apply to an 06) and from what I have been researching is that STAR will authorize the high idle enable under warranty IF the proper clutch switch is installed or the PTO sense terminal hooked up to the original clutch switch in such a way as it functioned the same as the switch kit needed by STAR. If it is not then why should the dealer overide what they see as a safety feature? If the proper switch was installed then the dealer/DC would also be forced 100% to honour any warranty with no arguments as it was DC authorized.

If Timmer can convince the dealer that if he puts the pin into the ECM they overlook the safety issue then based on the low Km and the fact is it's a new 06 then yeah I can see the argument for enabling the High Idle feature for free. If Timmer wants the tech to put the jumper in or install the clutch switch kit then I still think that that he should pay the labour.

A link to a previous discussion regarding high idle on manual tranny's is here:
https://www.dieseltruckresource.com/...ight=stateline



And Timmer if you want to call me a crook...well all I can say is I've given advice and I do take offense to being called a crook as I try and be as fair and honest with all my customers. But the real problem here is some people view all techs as crooks. It still isn't about how long it takes to hook up the proper scan tool...it is about respect. I hate to tell you but at my shop I can't pocket any side jobs..at all, especially using shop equipment. If I did my company would charge me with theft (literally, it is in the employee handbook). If I do side jobs it is at home with my own tools, and I don't take jobs from work to home as again that is a violation of the handbook. If work found out then it would be grounds for dismissal, so you can ask a tech to do sidework but don't get offended when they decline. In case you have noticed I haven't once insulted someone else's profession. Do I agree with what other professions do in all cases...No...if I don't have the equipment or knowledge to fix something else I will hire someone with the equipment or knowledge and not complain about the charges (as long as they are reasonable and similar to other companies providing the same service). Do I go and ask a computer software specialist to use his expensive software to fix something on my home computer and pay hardly anything for it because it only takes a few minutes...NO! Will I pay him for his time if I need him to come and fix it because I don't have the proper tools YES! As long as it is still reasonable compared to what other companies providing the same service are charging. Will I call him a crook because I think he is expensive even though his rates are reasonable with other companies....hell no...why not just look him in the face and tell he's ugly as well. I don't like taking my own truck to DC dealers for warranty work when I know it is something I can fix myself...but if I can't fix it with my own tools than I take it in. If they don't give me good service then I complain, but I complain professionally and calmly in order to get reasonable results. If I don't get results I don't go back and find another dealer who will treat me OK.

I do not see this as a debate...I see it as an insult. Crook or not I will still be a technician and still fix peoples vehicles to the best of my ability as honestly as I can be while still offering free advice where I can, advice can be free...I don't work for free nor do most people.

 

Why should anyone who bought a truck that has features like high idle, daytime runing lights, acc's on after engin off untill door open, etc...etc... have to pay to have them enabled ?
They should be offered to the buyer when the truck was purchased. They were intended to be part of the truck and should be part of the truck when bought.
Another example of DC trying to take advantage of the buyer!
I ordered my truck and was nerver told that these features were available. Now If I want what my truck came with, am I expected to pay for it again??
This is just wrong.
Thanks DC. Why should I be a satisfied customer?

 

I was quoted 2 hr labor @$80hr to adjust my revs per mile,high idle, and make all my doors unlook with one push on the remote. Told the service advisor that his tech was smoking crack.

 

There's no excuse for that. It would take a 1/2 hour TOPS.

The last one (doors unlocking) you can do yourself with just the remote. The instructions are in the manual.

 

I tried it but no worky. I know it is way too much. I am master mazda certified so scanners are nothing new. I just need a dodge dealer "hookup"

 

that wasent directed at you Sir, i was not callign you a crook. i was refering to the dealership that made it a 1.0 hour job for hooking up the scan tool. i dont think all the techs got together and said "ok, and we will charge 1.0 hours for any hook up of the scan tool." it wasent them, it was the "managment" that make up the prices. so the tecks (and you) are off the hook in my opion as far as high prices.


and Sir im am sorry if you feal offended, i was not trying to do that. tomorrow at 9:30 i go to the dealer and am going to have the tech install the pin and pay what he wants to charge me. .5 hours is verry reasonable, i was jst trying to maby save a little of labor time by installing the pin myself. plus, id rather turn the wrenches on my truck my self.

CRXsi, forget this post, lets go get a pitcher of beer. my treat.
who you got in the superbowl?

 

Timmer,

Thanks, you have now earned my respect and I don't feel like you are personally attacking myself or other good techs now. I can now put this behind me and move on as well.

Good luck tomorrow on the install/enable and let us know how it turns out.

 

Glad to see everyone is understanding each other better! I still want to reiterate that when you need the dealership for warranty work, you will be glad they have all the right employees. We DID however make special notations on service orders if there was ANY sort of safety switch bypassed (i.e. seat belt lights, air bags ect. )And I would agree, for a new truck the dealership I worked at NEVER charged for what DC calls "Customer Preferences" because they are just that, customer preferences. How can they tell what they want out of the truck until they own it a little while? We even did it for customers who bought their truck elsewhere. In the end we won them over with customer service, and they usually bought their next vehicle from us. Again this is a dealership problem, not a problem with Daimler Chrysler.

I'll buy the second round!

Andy

 

I feel the Love in this thread......
good to see this end respectfully
Good job guy's

Mark

 

ok, so i go to the 'ship taday. me and the tech talk a little about wahts going on with it, we recap about grounding pin 22, and enableing the high idle program. so he says first "ok, lets hook the computer up to it and see if there is even a fast idle setting on it." so we do. and there is, and its ENABLED!!!! all i would have had to do is make me up a pin and put in, and it would have worked. oh well. so any way he starts looking for a pin to go in the plug. he dosent have one, so i show him 53 willey's post about the pin part number from cummings(got to love true wireless internet :P ) adn he takes it to his parts counter, and thay cant cross referance it to anything dodge. so i pay my 45$ + tax and head up the road. go to a cummings dealer and he has the pin in stock, i just got done putting it in and grounded it to the battery, and i now have fast idle

hind sight is 20/20 right? should have done it my self. no biggy, ill buy the guy a beer. but he did learn somehting, he had no ideal you could do this to these trucks.

 

... sounds like a common theme, the folks on this forum teach us more and know more than the people at the dealers, especially the counter people who give you the 'deer in the headlight look' when you ask to have some of this programming done...

 

you don't have to string a wire all the way up to the battery...just ground it next to the ECM there is a stud already right there.

 

i know, but it was cold out and it was easist to get it to the battery in a hurry i will put it down on that stud when it warms up to at lest +20 deg. that will look the best.