I posted last week that I took my truck into the ******* to have it looked at, some of you wrote back and said it might be the intercooler. After two day's not hearing anything from them I called and asked for an update, the service rep told me that it had a blown intercooler and the part would be put on order.
Lets see that was Wednesday, Friday comes, no part. So he tells me it will be Monday. No call from them on Monday so I call and ask what's going on, three hours pass before they return my call, and the good news, well their isn't any. According to the service rep the part is on a national back order with expected delivery maybe by the 17th of July. Here's the best part since I only have the basic warranty I don't get no loaner vehicle or discounted rental rate! So I call the D.C. service center to see what they will do, their answer we will check on it and call you in few day's. I am starting to not like Dodge anymore! this is my first one and I am not impressed! Maybe it's time to go look at the New Super Duty.

 

Hey man, let me tell you something. Switching makes isn't going to get you better service. Unless you buy a BMW or Mercedes or equivalent you're going to have to fight for a rental. The last Ford I owned (2000 F-150) had 13 miles on it when the engine had to be replaced. And I had to scream and shout and jump up and down on the GM's desk to get a rental. Make some noise. The squeaky wheel gets the grease, as they say.

 

You must have one of the infamous plastic end cap aftercoolers. Luckly Dodge wised up and switched back quickly to the aluminum version.
I think Ford is still using plastic for theirs (and having the same issue).

MikeyB

 

Yeah, Fard's had no problems with those things...


That's the whole reason I bought the gold warranty

 

Guess I should of paid more attention to the warranty details, I have only owned GM's in the past and never had an issue such as this. And they were always good in giving us a loaner if the vehicle was there more than 8 hours.

Maybe it's just the dealer also, I proably should of took it to the Bigger Dealership down the hill but I didn't want to drive the truck that far since it had no power and EGT's were very high just driving the 20 miles to get it to this one.

 

I have heard of a few dealers that if you can find the part will pop for an aftermarket unit, like the Banks unit. See if they will order an aftermarket unit that is readially avail to get you on the road again. If they agree to that then you may ahve to do the leg work to find someone that has one on hand but that is better than waiting another 2 weeks at least.......Just a thought....

 

"Yes it was the plastic one" RIP only 26,565 miles

 

It's part of the standard GM warranty to give you a rental or loaner if they require to keep you vehicle more than 24hrs, but when I had my last Chev it was pretty common for the dealer to make excuses why they can't get you a loaner etc... but I had allot more problems with my past Chev's than I have had so far with my RAM..

 

its a bad deal. i tried to explain to them that i didnt plan on keeping my truck past the 3/36 so there was no point in the extended warranty. seems kinda wild considering chevy always gives my mom a loaner and when i take her lexus in for an oil change or anything when im off they immediately give me a 50k loaner to mess around in and i dont even have to put gas in it!

brett

 

I was wondering about that? I heard the Banks Coolers were top!

It's worth asking I guess?

 

I guess this means that I got lucky. I cracked my plastic end caps about three weeks ago but they were able to get the part in the next morning. Got the good aluminum intercooler now. Sounds like I just missed the back order pain in the neck.

 

Yep it's unsat in my opinion, This dealer here is pretty sorry, their facilities are very poor, so I think their employees attitudes are not good either, since they are forced to work in a dump! and they call it a 5 star Dealer! What a Joke!

 

I find it hard to believe that everyone else's air cooler popped at the same time!
Enough so that they are National B/O HMMMM????

 

I know, I am just mad at Dodge right now, but twin turbos do sound like a nice upgrade option though!

 

They can order it "car down" ! Get in their face a little, and tell them that July 17th is unnacceptable! Here it shows several in stock at wharehouses
Part number is #5170704AE Have them do a part inquiry and see where the nearest dealer is that has one in stock. Offer to pick it up for them if they will install it ASAP. There are a lot of different options they could use if they wnated true customer satisfaction!





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Part Description: COOLER Size: S Multiple Sales Quantity: 1
List Price: 700.00 USD Ruling: Model Year In: 2003
USD Superseded From: Model Year Out: 2005
Price Symbol: B Length: 0.00 inches Average Weekly Demand: 31
Core/Deposit: 0.00 USD Width: 0.00 inches Parts Eligibility For Return: 032904E
Part Type Code: 07-011-005 Height: 0.00 inches Weight: 5 pounds
WholeSale Comp: 0.00 Fleet: 0.00
Credit: Commercial Price: 700.00 USD


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Servicing PDC Uncommitted Stock Servicing PDC Uncommitted Stock
CHI 25 NAT 892
WAR 0 MSV 0
SHR 234 MLW 0