Well guys, know how i was having my problem getting my truck restarted because if dead lift pump. Well took it in to get the LP replaced, quoted $200. So i go to pick up my truck today thinking that's all they did. They find my bill and the lady behind the counter goes that will be $1,975.33. My Jaw Dropped, and i looked at the ticket. Well they replaced the LP and nothing so the checked the ECU, VP44 DEAD. So they replaced the IP, now it runs like a champ. Only thing is though, is i took it in to get the LP changed and told them these exact words. "If you run into problems or if the VP44 is bad give me a call before you do anything else" Well they didn't call. My local Cummins didn't say a word. I called them yesterday to see if they had started my truck which they had and then i got a call yesterday afternoon saying it was done so i figured nothing other than just the LP. However they did way more than that and needless to say i don't have that kind of cash and my credit card is not approved for that much yet. Which i know how this works i used to work in a shop and that is against the law for them to do things without my consent for them to do it. So i'm going to press the issue that i'm only going to pay what i was quoted, it's their fault that they did way more than approved to do. I just left keeping my cool becuase if i wouldn't have i'd be in Jail right now, i'm going back tomarrow hoping to be a little more calm and collected and see what we can do and if they won't do anything then i'll call the cops and file a complaint and even go to court if needed. Anyways sorry guys but i needed to rant.

 

thats a tough one there fer sure!...good luck with it,,and let us know how this turns out!!!,............bama

 

if they would have called it would be all cool, i would have figured out a way to get it done and paid for, but they didn't and just handed me the bill. So since they did that it's not okay. I would still have them replace the pump, but after i was sure i was able to pay for it. So yeah i'm really PO'd with Cummins.

 

Not sure where you're from because you didn't fill in all your profile information, but then look at me... no signature.


Depending on which state you live in you are correct. It is against the law for them to quote you one price and then when you arrive to pick up your vehicle that price is now greater than 110% of the originally quoted price. You absolutely have a case and I would not pay a dime over $220 for the work that was performed.

Now, as far as that goes... I'm not sure if they can take their expensive parts off your truck and put yours back on.

Either way, I hope it all works out for you in the end.


Truck Girl

 

i think i would definitely try to go talk with them first.stay level headed,dont get mad and show your rear,yet......once you act ugly,theres not any going back to reason....ask to speak with whoever is in charge,explain it to him,and see if that gets you anywhere..i would probably call a few lawyers and find out what they have to say beforehand..........bama

 

Three words, Better Business Bureau, and call your card company once you get your keys and dispute the charges

 

Yeah i'm in Colby Kansas. Yeah that's why i left today when i went to pick it up becuase i was about to explode. I'm going back tomarrow and am going to talk to the Manager and see what we can work out. I'm going to call a few lawyers and my Credit Card company and see if i'm able to up my limit to be able to pay for it also if they're not willing to work with me because i really need my truck back. My work schedule and My Fiance's class schedule don't really work with only one vehicle.

 

Being in Colby might make you want to keep your cool, because you may need them in the future and your options get further away.

I'd suggest going in and having a visit with the manager. Simply tell him your conversation about your truck problem when you came in, what you told them about if it was more then the lift pump, etc. You'll have more authority if you know the detail, repeat them correctly, and calmly, and know the name of the person you had the original conversation with.

Wait to see what he has to say. He may or may not be understanding. Maybe he'll cut you some slack on the total bill for their apparently quick repair. If not, I'd ask if he could accept a payment program you both can agree upon. (He'll understand at this point exactly why you asked to be called if the repair was going to cost more.)

Be creative and figure a method to pay the $1900. Get you truck back without contacting lawyers. They'll only make you more frustrated and add cost to this bill.

The price really isn't out of line, it's really just more then you were expecting. So you need to stay calm and figure how to get them paid, and maybe next time protect yourself be getting the work order in writing.

 

There really is no need to consider takling about lawyers yet.. they made a simple mistake.. present them with what you as a consumer want and show an interest in them as business.. Assuming you took it to the shop because you didnt want to or couldnt do the work, you may want to return. Nothing like having a good relationship with the people and not burn bridges.

Most civil and fair things for both of you is to offer them that you will pay for the part at employee price with no labor charge.

They made a mistake but youll gladly make the mistake essentailly cost them nothing.

Only after they decline to work with you afteer you present what you want, then discuss claims or going up to a higher level.

all iMO.

 

Well yeah see it's not's that i'm upset really about the bill, i am but, it's right on for replacing the IP, LP, cost of labor, shop supplies cost and a restocking charge on the old pump for them to send back to Bosch, and the Local and State taxes. I'm just upset because i wanted them to call me before they did the IP just to make sure i could be able to pay for it. I was wanting them to call so that way i could check into getting a personal loan or whatever to pay for it first, because if i can't pay for it, i'm kind of screwed. Which i just tried my credit card company and they won't raise my limit at this time, but it bugs me because you don't ever talk a to person anymore it was a dumb recording and i can't get any further, if i could actually talk to a person, maybe they understand my situation. So i guess it's on to going to the bank and seeing if i can get a personal loan.

 

Did you have the work done at a Cummins repair, or the Dodge dealer? You should still be covered under the cummins engine warranty from Dodge. 136k or 8 years. They will try and argue with you, but I got mine payed for right from Dodge. Look in your Diesel engine supplement book (if you have it) The Cummins diesel engine warranty is for a period of 5 years or 100K whichever comes first and goes into effect AFTER the dodge basic 3/36.

 

Before you go to the bank talk to the manager at Cummins. They might do everything the bank will do for you will less trouble. Just go talk to them. If they say no, then go back to see the banker!

 

Mine was done at the Cummins shop. Which my truck is just out of warranty. Like i said i don't really have a problem paying the bill, not quite sure how i'll pay for it yet, i'm upset because they replaced the IP without me knowing it until i get there to pay the bill. Which i had enough money to pay for the LP, not for them to replace the IP, so i'm mad because they didn't give me any kind of heads up first so i could take them to court and win, it's just not worth the effort. I'm just going to talk to the manager and see if he'll work out some sort of payment system or something becuase i need my truck back. Have to admit it was nice in High school when i still had both my trucks because then if one broke i had the other to drive. Now one is at my parents house and my dad is driving it and i have my Cummins which is sitting at The Cummins Shop waiting for me to pay the bill so i can have it back.

 

here in toronto the original estimate can only vary by 5% and thats only to cover shop supplies, nuts bolts etc... technically without a phonecall that has been recorded and dated they shouldn't have gone ahead with the repair without proper autorization. so if you wanted to you can argue with them and pretty much get a free ip.

well thats what the law is in ontario.

 

yeah i'm not quite sure how it is here in Kansas, but i know it something pretty close to that so i'm going to push for the original price that i was quoted, if they can't do that then i want at least a huge discount. it would be great to get it down to $700 out the door because then i could charge it to my credit card then. I'm going back Monday to talk to the manager becuase he wasn't there yesterday. Go figure. Anymore honestly i don't care, i just want to get my truck back. I don't have the money yet. I really don't want too, but i am willing to pay the full bill if i absolutely have too just because i want my truck back and don't want to drag this out to court and everything however i will threat to take it to court if need be, since most business's don't want that kind of reputation.