Brakesmat Customer Service
Brakesmat Customer Service
Would like to commend Dr. Performance the current distributor of Brakesmart.Ihad a unit replaced under warranty by the previous manf. The replacement has been in use just about a year and experienced a failure again.
I sent the unit in to Dr. Peformance for repair fully expecting to be charged considering the time and change of owners/distubutors. I am happy to report the unit was repaired and returned no charge.So a big thumbs up for product service to Dr. performance. A little dissapointed brakes,mart failed twice but still love the way it functions and definetly a A++ in support of the product.
I sent the unit in to Dr. Peformance for repair fully expecting to be charged considering the time and change of owners/distubutors. I am happy to report the unit was repaired and returned no charge.So a big thumbs up for product service to Dr. performance. A little dissapointed brakes,mart failed twice but still love the way it functions and definetly a A++ in support of the product.
I was curious when I saw the title of this thread. I feel like a had a slightly different experiance with them but maybe mine was a fluke.
I sent them an e-mail a few weeks ago stating that I was interested in their product, told them what I was towing and what truck I had. Then asked if they had what I needed in stock as I was planning a big trip and needed it as soon as possible.
Never heard back from them. I assumed that meant they were not interested in selling me anything. I ordered a Prodigy and had it the next day. Not as good but worked fine for me on my trip.
I sent them an e-mail a few weeks ago stating that I was interested in their product, told them what I was towing and what truck I had. Then asked if they had what I needed in stock as I was planning a big trip and needed it as soon as possible.
Never heard back from them. I assumed that meant they were not interested in selling me anything. I ordered a Prodigy and had it the next day. Not as good but worked fine for me on my trip.
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DEZLPWR
Performance and Accessories 2nd gen only
10
Jan 10, 2004 01:31 AM
Racer57
Performance and Accessories 2nd gen only
2
Aug 20, 2003 08:25 PM



Just curious what problem's you had, and was it the same one twice.
