Would like to commend Dr. Performance the current distributor of Brakesmart.Ihad a unit replaced under warranty by the previous manf. The replacement has been in use just about a year and experienced a failure again.
I sent the unit in to Dr. Peformance for repair fully expecting to be charged considering the time and change of owners/distubutors. I am happy to report the unit was repaired and returned no charge.So a big thumbs up for product service to Dr. performance. A little dissapointed brakes,mart failed twice but still love the way it functions and definetly a A++ in support of the product.

 

I was curious when I saw the title of this thread. I feel like a had a slightly different experiance with them but maybe mine was a fluke.

I sent them an e-mail a few weeks ago stating that I was interested in their product, told them what I was towing and what truck I had. Then asked if they had what I needed in stock as I was planning a big trip and needed it as soon as possible.

Never heard back from them. I assumed that meant they were not interested in selling me anything. I ordered a Prodigy and had it the next day. Not as good but worked fine for me on my trip.

 

I've had mine for several month's, but just haven't had the chance to install it. Just curious what problem's you had, and was it the same one twice.