Diesel Dan!!!!!
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From: Texas/Oklahoma Border
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From: Olds,Canada
by the looks of that I am SOL as I can't shut my truck down and wait for a cross the boarder fix job to save warranty being I think I have the sealed type.....dieseldan what are my options as this pump is going to get a large hammer soon it is driving me NUTS
The bonus is the way I read that thread I know have a 6 year warranty being mine is a 95 gpm and only 1.5 years old
J
The bonus is the way I read that thread I know have a 6 year warranty being mine is a 95 gpm and only 1.5 years old
J
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Joined: Sep 2003
Posts: 2,534
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From: Plano, TX
HAHA....guess i should stick this on the 2nd gen threads as well!!! My bad!
Well we have some very exciting news about what we have been working on the past few months. We have had a breakthrough with our R&D. We have found a way to lower pump noise up to 11 decibels from our testing. Our fuel pumps are consistently much quieter. For Example: Brads truck. He has a 2006 Dodge 3500. With the engine off and the windows down sitting in the cab, you can not hear the FASS running. So you can imagine with the engine running, the pump can’t be heard at all.
Granted, most of the pumps we released were quiet. We have seen some of you wish that your pumps were a bit quieter. We have listened and now have a program to reduce the noise. Here are the details:
For those with a seal on your pump (Lead seal and wire between the two horizontal motor bolts on the HPFP base or T-Block assembly of the FASS System. We have record of what pumps have seals and what pumps do not.), you will need to send in your upper half of your pump for the update if it is a FASS. The unit does not need to be removed from the truck to remove the T-Block portion. HPFP's can be sent in as is. We do not want seals to be broken by anyone outside of our shop. If this happens, warranty will be void on that unit. We understand that this is an inconvenience (This is one of the reasons why we adjusted our warranty policy that is discussed later in this post) and this update will not cost anything but the initial shipping to send it to us. We will do what is necessary to make sure your pump is quieter when it is returned. We will run full tests to ensure a healthy pump. What we will need to accompany the pump is the following information:
-Serial Number of pump
-Name
-Correct Return Address (No P.O. Boxes)
-Put Number 2007-10,000 on outside of box
Please send in the full HPFP, with no fittings and mounting brackets installed.
We only need the upper half of the FASS system to be sent in.
This is the portion directly above the water separator that bolts to the filter base. It’s held on by 4 vertical (Up and Down) bolts, not the 4 horizontal (Left to Right) bolts with the seal! Removed this portion and send in to us for the update.
For those without the seals on the pump, we give you two options. You can send in your pump like above or purchase an update kit for $15.00. This includes everything needed to update the pump in about 30-45 minutes. The order will be processed and an update kit will be drop shipped directly to you. Very simple. Instructions will have more details about tools needed and what’s involved. What you will need to do is send in a $15.00 Check or money order to:
Diesel Performance Products
ATTN: Noise Update #2007-10,000
16240 Hwy O, Suite B
Marthasville, MO 63357
Include the following information:
-Serial Number of pump
-Name
-Correct Return Address (No P.O. Boxes)
Lastly, we are so confident in the changes we have made to improve the FASS/HPFP in the past year that we have decided to increase the warranty from 4 years to 6 years!! But this is not for just the new units being released or units being updated. This will be back dated to pump sold to July 2005. The serial number brakes are as follows:
95 Series FASS System: - ALL
150 Series FASS Systems: - Serial Numbers Back to 5,000
HPFP Models: - Serial Numbers Back to 1,000
We understand there are other options for fuel pumps on the market and appreciate your loyalty to our product. We are constantly improving and refining our pump to be the best on the market. This program and warranty upgrade is a way to say thanks for sticking with us. Here's to a New Year!
Granted, most of the pumps we released were quiet. We have seen some of you wish that your pumps were a bit quieter. We have listened and now have a program to reduce the noise. Here are the details:
For those with a seal on your pump (Lead seal and wire between the two horizontal motor bolts on the HPFP base or T-Block assembly of the FASS System. We have record of what pumps have seals and what pumps do not.), you will need to send in your upper half of your pump for the update if it is a FASS. The unit does not need to be removed from the truck to remove the T-Block portion. HPFP's can be sent in as is. We do not want seals to be broken by anyone outside of our shop. If this happens, warranty will be void on that unit. We understand that this is an inconvenience (This is one of the reasons why we adjusted our warranty policy that is discussed later in this post) and this update will not cost anything but the initial shipping to send it to us. We will do what is necessary to make sure your pump is quieter when it is returned. We will run full tests to ensure a healthy pump. What we will need to accompany the pump is the following information:
-Serial Number of pump
-Name
-Correct Return Address (No P.O. Boxes)
-Put Number 2007-10,000 on outside of box
Please send in the full HPFP, with no fittings and mounting brackets installed.
We only need the upper half of the FASS system to be sent in.
This is the portion directly above the water separator that bolts to the filter base. It’s held on by 4 vertical (Up and Down) bolts, not the 4 horizontal (Left to Right) bolts with the seal! Removed this portion and send in to us for the update.
For those without the seals on the pump, we give you two options. You can send in your pump like above or purchase an update kit for $15.00. This includes everything needed to update the pump in about 30-45 minutes. The order will be processed and an update kit will be drop shipped directly to you. Very simple. Instructions will have more details about tools needed and what’s involved. What you will need to do is send in a $15.00 Check or money order to:
Diesel Performance Products
ATTN: Noise Update #2007-10,000
16240 Hwy O, Suite B
Marthasville, MO 63357
Include the following information:
-Serial Number of pump
-Name
-Correct Return Address (No P.O. Boxes)
Lastly, we are so confident in the changes we have made to improve the FASS/HPFP in the past year that we have decided to increase the warranty from 4 years to 6 years!! But this is not for just the new units being released or units being updated. This will be back dated to pump sold to July 2005. The serial number brakes are as follows:
95 Series FASS System: - ALL
150 Series FASS Systems: - Serial Numbers Back to 5,000
HPFP Models: - Serial Numbers Back to 1,000
We understand there are other options for fuel pumps on the market and appreciate your loyalty to our product. We are constantly improving and refining our pump to be the best on the market. This program and warranty upgrade is a way to say thanks for sticking with us. Here's to a New Year!
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Joined: Sep 2003
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From: Plano, TX
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Sep 21, 2006 07:27 PM