DTR Store, How are they with returns, refunds?

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Jun 6, 2008 | 12:59 PM

#16

Lary Ellis (Top)

Admin Team Leader

Joined: May 2002

Posts: 15,514

Likes: 207

Quote:

Originally Posted by JCasper

So if I understand this right Dodgezilla is stuck with a product of some sort.

Are you still willing to help him or is he stuck with that product.

No matter who's fault it is, you probably get better deals on shipping then he does so I would think he could send the extra item back fairly cheap if not free.

He isn't stuck with anything, I would happily pay the cost to return the whole mess back to me. He decided to keep the bags and NEVER asked me to take them back.

Jun 6, 2008 | 01:04 PM

#17

bhaner

Registered User

Joined: Mar 2003

Posts: 27

Likes: 0

From: Wickersham, Wa

Quote:

Originally Posted by Lary Ellis (Top)

He isn't stuck with anything, I would happily pay the cost to return the whole mess back to me. He decided to keep the bags and NEVER asked me to take them back.

Well there ya go.

Jun 6, 2008 | 01:07 PM

#18

JCasper

Thread Starter

Banned

Joined: Aug 2007

Posts: 4

Likes: 0

Quote:

Originally Posted by Lary Ellis (Top)

He isn't stuck with anything, I would happily pay the cost to return the whole mess back to me. He decided to keep the bags and NEVER asked me to take them back.

Excellent Customer Service Larry. That's the kinda vendor I like.

Jun 6, 2008 | 01:10 PM

#19

Hvytrkmech

Administrator ........ DTR's puttin fires out and workin on big trucks admin

Joined: May 2006

Posts: 2,013

Likes: 3

I ordered my Quad XZT through the DTR store in 06, I dealt with Larry personally, he took and processed my order over the phone, the XZT arrived 4 day's after my order through DTR. It is my only order from them and went as smooth as glass. My only regret is when I purchased my Airdog, if I had known the DTR store was going to be selling them I would have bought it through them.

Tim

Jun 6, 2008 | 01:13 PM

#20

bhaner

Registered User

Joined: Mar 2003

Posts: 27

Likes: 0

From: Wickersham, Wa

Quote:

Originally Posted by JCasper

Excellent Customer Service Larry. That's the kinda vendor I like.

Jun 6, 2008 | 05:17 PM

#21

rip 112

Registered User

Joined: Mar 2007

Posts: 4,813

Likes: 2

From: LaGrange, Texas

I've had the pleasure of talking to Lary when I purchased my Smarty well awhile ago now. He was awesome to talk to, sounded like a no BS kinda guy, a guy you could trust. Lary is that guy! I have seen no reason to not stand behind his authority on these forums. I also believe that he will strive to satisfy his customers in any situation. There's no consideration, DTR store is legit!