Actron AutoScanner Customer Service
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Chapter President
Joined: Oct 2002
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From: Sedalia, Texas
Actron AutoScanner Customer Service
Yesterday, I bought a new Actron CP9145 Super AutoScanner. After I got to reading the manual and their website, I was a little disappointed to find that it was not the latest-greatest CAN (Controller Area Network) complaiant.
This morning, I called their Customer Service and spoke with a lady named Wendy. She was very apologetic and informed me that all of the ones manufactured after July of 2005 had the latest upgrades and that they're still older models on the shelves of some stores. She went on to say that since I just bought it, she would send me the latest-greatest upgrade package free of charge. All I had to do was fax her a copy of my recipt. Now that made me real happy!
It's good to see a company that cares about their customers and makes sure they get what they pay for.
This morning, I called their Customer Service and spoke with a lady named Wendy. She was very apologetic and informed me that all of the ones manufactured after July of 2005 had the latest upgrades and that they're still older models on the shelves of some stores. She went on to say that since I just bought it, she would send me the latest-greatest upgrade package free of charge. All I had to do was fax her a copy of my recipt. Now that made me real happy!
It's good to see a company that cares about their customers and makes sure they get what they pay for.
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Performance and Accessories 2nd gen only
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Aug 20, 2003 08:25 PM