If the ECM is so smart about fueling boxes.
Then why doesn't it just shut down the engine when one is put on?



There might be signs of a fueling box, but no way to prove 100% unless a box is on the truck when you take it in.


Scotty,
Yeah, the ECM does everything now, thats old news.

--Justin

 

A denial has to be ENTERED into DCS(D.C.)main frame and approved by D.C. THE DEALER cannot void a warranty.The WARRANTY is by D.C. If a warranty claim is out of the norm and a REP has to sign off and code it to be paid it may sit for weeks or months before its entered.If its normal stuff just a few days or even hours before its paid electronicly and it shows up.Even some big muti owned dealers cannot pull customer pay history from each other unless the office manager or general manager does.A D.C. dealer on one side of Atlanta cannot enter another dealers system on the other side of Atlanta.But ALL can enter DCS for recalls/tsb's/paid warranty etc.The paid wadrranty use to show up for only a certain period like 12 months and then it drops the oldest one.Of course D.C.has it ALL stored in their main frame.The differance between at least one import(Nissan)and domistic(G.M.) was amazing.G.M. on a used auto/truck did NOT want warranty history showed to new owner! Said it was THEIR business etc.Nissan said SURE show paid claims and even give a print out,we have nothing to hide.Some dealer service writers/service mangerare smart and WHY start a stink over a problem NON RELEATED to a box or air filter if warranty repair is non-releated.Ac dosent blow cold etc.or lumbar in seat is stuck.Some (nature of the business)are just plain adversarial.

 

Fun......thanks for the info Hounddog.

So in summary, this whole dang thing is pretty much an honest to goodness crap shoot, yes?


Matt

 

yep.......

 

Can anyone tell me where to find TSB notices? Thanks guys new to the forum...

 

Try here:
http://dodgeram.info/tsb/

 

It all boils down to your relationship with your Dealer. DC pays the dealer to do warranty work on your trucks and that rate is awfully low plus they make nothing on the parts. There is a ton more paper work involved and they even have to send the faulty parts back to DC to get reimbursed after they paid for the replacements.

Put yourself in their shoes for a moment...Customer comes in with a blown 48re and EZ on an 03 CA SO with the jumper on a low setting. This combo cannot be considered hard on the trans compared to the 600, remember we are talking 235 hp stock boosted some with the EZ but clearly not 325 hp like the new 600 using the same trans.

They can use the EZ as an excuse to get full pay on the job and say... hey that there power mod proly done it. It becomes an "out" for them.

Or they can understand that customers particular 48 was bad anyway cuz it wouldn't have lasted behind a 325hp motor and fix it all up under warranty and get paid peanuts.

You have to have an "in" with the Dealership that flows over to the Service department. The service department needs to be mod friendly. The first time a service manager takes care of something for you is an excellent opportunity to return the favor rather than just expect it.

Going this route I believe is far better than trying to argue what has possibly been added. Now thats not to say that once you get a good relationship going to just leave the box on cuz your still asking for trouble. What happens when a DC rep happens to be in the shop checking things out like many do at the 5 star dealers and see's the above scenario? The Service Manager would be sweating bullets and ****** you put him on the spot like that.

No- I don't work at a Dealer but have a pretty good idea what is going on.

 

You talkin to me?
I looked at my posts, where did I mention this?

 

DO WHAT!!!!! Matt400 were do you get that info. D.C. as well as other DEALERS get THE GOING LABOR RATE.They up their customer pay as needed and pull 6 months worth of invoices and with a approval they have a RAISE.The ones around here are anywhere from $77.00 to $96.00 a hour for WARRANTY flat rate.The manufacture also gives them a RESERVE to work with monthy.On PARTS there is with D.C.and G.M. a 45% mark up on ALL WARRANTY PARTS! WE MADE LOTS OF MONEY on WARRANTY REPAIRS>BIG BUCKS!! Those quicky RECALLS AND TSB's are GOOD money.Even the sticker they put under the hood showing its been done is paid for with a markup. As far as returned OLD parts ONLY certain ones and thats a ramdom.Others the Dealer sits on a parts/service rep usually goes over them monthly and then the dumpster thay go.The DEALER/SERVICE WRITER/TECH/PARTS PERSONAL ALL GET A CUT of warranty work.Nothing is DONE FREE or without MARKUP.In fact because of LEMON law SOME manufactures pay prescribed checkout time for COULD NOT DUPLICATES trying to get techs etc.to make a concetrated affort in finding the problem.Oldsmoble payed $5.00 every time,every warranty customer got a RIDE HOME.The only problem was getting EMPLOYEES to code and process it correctly.

 

Factory Reps are also cut on the THIN SIDE.They ARE NOT as many as use to be.Sometimes we would NOT see one for 60/90 days.Once a month is the norm and thats more rare then norm now.Lots of THEIR daily business is by phone and computer.Personal cuts like any other business this day and age.

 

Less and less of the old parts get sent back now.
The dealer I know here has what I call a treasure chest of goodies. All of it is stuff that is gone for scrap and I found a perfectly fine HX-35 as well as a full set of 3rd gen injectors...well, these were actually set aside for me to look at before the trash got them.

 

I have been in the repair industry since 1977, worked in a Dealer environment and currently have friends in service bays, its just from what I see so I didn't get those ideas from somewhere else.

There is no "Going Labor Rate" thats price fixing. Labor rates are established on what it costs to do business. Each business has different costs involved and must work from there.
Where do you get that from? They have a raise from who? They- The Dealer may be able to request a raise in their labor rate that they charge but they can't change the labor time DC allows for the repair. I don't have the numbers in front of me at home but I do at work and I can tell you that the labor time DC pays a dealer to Overhaul a 48re is much different then the flat rate times established industry wide.
Thats news to me, I don't know anything about that.
Hrmm well when I had my trans cooler line TSB done I wanted the old one back and they said no- it had to be returned so they could get their money back.
I did my own labor on the Alternator TSB while using a different Dealer for the part and found the same- they need my old bracket & bolts packaged up in the same box and sent back so their parts department could get their money back.
Now next one I am doing is the P/S hose TSB, part is ordered and I was advised upfront of making sure to send back the old part.
Maybe you know something I don't but from the Tech end of it all you need to do is walk into any Dealer Service Bay and ask a tech...what pays better- Warranty work or Customer Pay?
The lower hrs paid on warranty short changes the tech and everyone employed at the dealer because its simply...less money.

 

All old warranty parts are D.Cs.BUT they don't request all of them back.Very few.Warranty flat rate times 130% is Chilton flat rate time. The amount PAID per hour for warranty flat rate is based on customer pay flat rate.Warranty time paid is not all that bad if you know your product.Most techs I've worked with beat it quit well.Any shop that the DIFFERANCE bewtween warranty flat rate and Chilton is MORE then 130% is RIPPING FOLKES a NEW you know what.I've been a tech,service advisor,shop foreman,booker,dispatcher,service manager for 25 years in Datsun/Nissan/G.M.and D.C. dealers.Its all the SAME.Nissan flat rate times 130% was Chilton flat rate as was G.M.and D.C.Stopped buying Chilton and Motors manuals YEARS AGO.They didn't do labor time guide studys no more then factory did.To get a WARRANTY labor rate raise you have to PROVE what your average customer pay labor rate is for a 6 month period.They (factory)pull at ramdom, invoices for all customer pay work dating back six months.Then the FACTORY matches it.Most GOOD trans techs in a DEALER do one to almost TWO trans repair/overhauls a day depending on the make and model.A 47re in a Diesel paid like 14 hours under warranty including line psi test,cooler flush etc.THE TECH was making $24.00 a hour(HE MADE $350.00)Some techs are as slow as molasses other work at a good clip and some are just plain HOT.If YOU listen to YOUR tech buddies they will always GIVE YOU a sob story about what they make.They make REAL GOOD money to do WHICHEVER,warranty or customer pay.Ones with some common sense and that don't stand around jacking their jaw make REAL good money.Like $50k PLUS yearly for somewhat average techs depending on what part of the country.

 

Hounddog,

I think this is getting off track from the original post. I understand you have your views on this and thats fine, I understand you have obviously been in Dealerships that capitalize on the warranty work. Thats fine and is sure to be a benefit to the customer but my experience differs obviously because not every Dealer is the same.

If they were all like your experience I doubt customers would be ragged on for their mods.

In contrast if they were all like my experience there would be no need for organizations such as www.flatratetech.com/

Dealers are denying warranty work just because an aftermarket product is installed rather than proving it caused the damage...thats against the law.

Your experience is refreshing to hear and is the kind of Dealer consumers want to find.

 

One BIG problem I've seen in Dealers is the LACK of good management skills.Some service Managers and service writers are pure stupid.Rather FIGHT all day over a issue that can't be proven instead of shutting up and fixing the car and getting paid.If in doudt give the comsumer the benifit.Hire good personal and know when smoke is being blown up someone whether it be the Tech/Factory rep or customer.Shooting from the hip without knowledge is amost always fatal.I had a G.M.rep once that I filed formal complaints about several times.Had a few hateful customers that I just stated you don't like us,we don't like you,try somewhere else please etc.Techs are another story.Lots of whiners and gossip.