keep the info coming folks---i have lots of spare time to play games with these people. Fair is fair, they couldn't do enough to get my repair work until the aftermarket warranty lapsed.

 

OK guys, heres the scoop.

Just picked the truck up from Cummins service center 1581.53 . New headgasket, head bolts , milled the head (was warped) .
Comment on invoice reads.

Head gasket failure appears to have been caused by improper instalation of previous head. Head did not appear to have been properly prepared when installed. also preivious head bolts had been reused and were improperly torqued.

 

And you had to pay.....how much?

 

Call your local Better Business Burea office,and file a case

 

i paid it all to get my truck from Cummins. Now comes the battle (i'm sure) with Chrysler. Will proably go to local dealer and offer them the opprotunity to take care of it amicably and if they don't get up to the plate it will be Chysler in Dearborn , BBB and my attorney. My attorney is on retainer anyhow so might as well get something for my money.
think if i have to go the legal route will also attempt compensation for my expendatures for lodging and rental truck to get back from arizona and another trip back to arizona to get truck 6 weeks later after they put the new short block in.

 

OUCH!

I hope D-C steps up and covers their dealer's screw-ups.

How could this be, if it was a factory-assembled engine?

Did the Service 'expert' have any more comments about the "shortblock" coming pre-assembled with a head?

 

Good Luck Herb,just try to keep a cool head and do the leg work then turn it over and let the chips fall where they may fall,and go out and put a ton more miles on that Cummins :-)

 

haven't been back to my Dodge service "expert" yet. Next week

 

i am antiipating them pointing to my invoice that says 12,000 or 12 months

 

If it was done not properly
(according to Cummins specifications head warped and not repaired, bolts reused and not torqued properly), I still don't see where they'd have a leg to stand on.
A head gasket, properly installed, should last 100,000 miles or more.

I know,.... I'm attempting to use logic........that's not allowed when it comes to business.

 

delivering a carriage to Virginia Beach next week. (don't suppose it is warm enough to swim ther yet ?

 

If you're used to swimming this time of year up where you're coming from........yes.

 

We just built on to the house and installed an inside wave pool and hot tub. No water in it yet, still have to mud and finish the greenboard and lay some stone on the floor.

 

308k miles,original head gasket,had to have the pinion and carrier bearings done today,heading to Tampa in the AM

 

Sounds like a nice set-up Herb.

Got any pics of the new carriage you're delivering?
Those things are a work of art.