apache

I generally dont like to bash but this I couldent resist. My work bought a 2000 F150 new. it came with 4 ignition keys. We have hired another and got tired of him borrowing my key to use the truck so I send him to the dealer. $60.00 later he returns with a key that will not start the truck. after 5 phone conservations with either the service manager the head mech and others it still dosent work. I finally send him back where they take 1 hour and charge us $30 which was 1/2 what they usually charge they said. He returns, gives me back my key and now all the others dont work including mine. They said, Oh Yeah we programed the key he brought us and now the others will have to be reprogrammed again for the usual charge. What kinda of HS is this. another one of fords better ideas?
People, if I ever tell you Im gonna buy a Fruad ,someone come over and beat some sense into me

Stamey

I think I'd be calling the owner of the dealer, and if I didn't get satisfaction there I'd call the CEO of Ford, Bill Ford himself, and ask about this policy/screw-up.

Chris

apache

Ya know I did, and haggled with the service manager, A waste of time IMO. kinda like the $500 front end alignment and brake job at 10k they stuck us for.
The previous facility manager was a ford man and the truck was his doing.
I have dealt with this dealership before on a personal level for a 6cyl 1/2 ton 89. it would stall all the time they could never figure it out. but they charged me $25 for 1 spark plug wire. nedless to say I dont patronize them anymore.
They are the most arrogant bunch of crooked people I have seen. I was fortunate enough to have several behind the scene looks from a co worker who was the mechanic and dealt with them on a personal and regular basis. I will not go into detail but it turned my stomach to hear them tell unknowledgeable people, old folks and women of what they needed for repairs and got away with it. Far as im concerned the truck can sit and rot, I dont use it I cant stand driving it. It is very uncomfortable for me and ill handeling, Ill stick with my CTDs

RamDan03

Yeah, the Ford PATS key security system leaves quite a bit to be desired.

MnTom

Sounds like a dealer ship around here. Took wifes Escort wagon (years ago) in for a clunk in the front end. They said "Tie rods- Wear item not covered by warranty" car had 24k miles on it. The service manager aked me how the car was driven. I told him 60 miles one way to work. H e said "Well, there is the reason: This is an in town car, not a highway car". Then I overheard him tell a couple: "Your car will use oil. It has nylon impregnated pistons in it". Last time I ever set foot in there.
Tom

cumminnotstrokn

This is an in town car, not a highway car".

Perhaps Ford should put this as a disclaimer in their ads. I am a firm believer in you get what you pay for and the cheap American cars seem to be that. Although my Corolla was built with Japanese parts It was assembled here. It's not the most luxurious ride but as a commuter car does well, and handles great I had a Mustang trying to keep up with me going up the canyon last night, got about a half mile ahead of him in the tight corners then on long straight he must have gone by doing 80 or better. But I get 35mpg!

spots

FWIW it sounds like your mind is made up but the dealership will need all the keys to program them. This is a simple procedure, requiring an SBDS or an NGS. As far as your 10k brake/alignment, probably chalk that one up to flat rate and Ford warranty times. Ya gotta be a crook to make a living with the pittance they pay.
MnTom whitecoats (service writers) sometimes think they know it all. We had a guy who would diag the car and tell the customer what the problem was. (he had no mechanical ability) The tech would get the car and work order and sometime it had a common problem, so the writer guessed correctly. Other times he was way off but would not call the customer with the proper diag. He would tell us to do whatever he said was wrong with the car. So we did, and it came back the next day still with a problem. He would sh*t on us (the techs) telling us we didn't do our job properly. Only way we got rid of him (relative of owner) was to strike one day and do no work. Peeved alot of customers but we finally got rid of him. Other advisers were bang on great guys. One from my last shop is a good friend of mine. He also quit the business due to warranty times. I'd hate to be a customer bringing the bank's car (who owns their car outright??? lol) for service. Suckers!!!!!!!!!!!!!! j/k

quantrill88

i hate those stupid ford keys......we have a rental f150 at work during the summer, cant even remember how many times the keys have been lost and had to get new ones made

J BODY

Chrysler uses a similar system. All you guys with those fancy grey keys...DON'T LOSE THEM!!

spots

Worse part of the PATS or DC system is they are sooooo easy to bypass. One tech in our shop built a scanner just for the heck of it. The service manager was not impresssed..