Ok, I've read the threads, spoke with Bob Wagner and yet I still can't upload new software on my Smarty. By no means am I blaming my smarty or my computer. It is all me, my ignorant self. lol. It's actually not that funny. Ok, I have gone through all the steps and I still can't figure this out. This is the part that is STUMPING me. When I plug my Smarty into the computer using USB cable, I cannot get anything to pop up on the computer stating there is new software, and I can't find it anywhere. WHERE IS IT????

 

Go to thread #8 and read AlpineRAM step by step procedure for installing drivers and software.
https://www.dieseltruckresource.com/...ghlight=smarty

MikeyB

 

I have read that thread over and over. I have all of that taken care of. Its when I plug my Smarty into USB that nothing comes up and I cant download anything to it.

 

try unistalling everything. shut the puter off. turn it back on then follow that proceedure exactly.

 

if you open the my computer file, does it show anything plugged into the usb drive?

 

No it doesn't show anything. I have followed the instructions to a T over and over, and talked with Bob and still can't figure it out.

 

hmmm i cant remember what you have to do to change com ports. you may have to change from a com1 to com2. for it to read. I had to change that on my company laptop to communicate with the ECM on MTU's.

 

When I open the my computer file, it doesnt show anything for USB at all. Also, when I plug the Smarty into USB, the "Found New Hardware Wizard" does not show up! Why and where is it?

 

When you plug in the SMARTY to the computer via USB check the device manager. Go to Control Panel/System/Device Manager and look under the Universal Serial Bus Controller for a USB Serial Converter.

MikeyB

 

When I go to control panel, I can't even find Control Panel/System/Device Manager and look under the universal Serial Buss Controller. I know you guys are going to give up on me, cause now I am just being dumb.

 

When in the Control Panel look for a computer icon with 'System' beneath it. Click on it and System Properties box will pop open. Click the 'Hardware' tab and select Device Manager. At the bottom of the DM is the USB controller/hubs/devices....

MikeyB

 

Actually, there are virus's that delete your shortcuts to thing's like the device manager to prevent you from finding them and removing them so you may have been infected.

There is also more then one way to get to the device manager.

Right click on "My Computer" - Properties - Hardware - and there it is.

 

Anyone want to buy a 2007 HP laptop? lol

 

Ok. What's the model # and the OS.

MikeyB

 

MikeyB, I went through there and it doesn't exist. When I right clicked the my computer and went through the steps that CamperAndy gave me, it came up perfectly. Thank you both SOOOOOOOOOOOOOOO much. Lets see what I can do from here. I think you too need a raise, oh and don't you two run off, I may need more help since I'm an idiot!!!