I thought that the ECM was able to tell ,and I'm sure it can, what the truck was doing (IE R.P.M'S Fuel ETC.)At any given time,and if armed with certain information they would know that unless there was a box on a truck it would not have been able to produce such numbers, even if a guy were to remove the box before he took the truck in for warranty work,and claimed there was no box on his truck.If this is true the tech could have looked and seen that the truck never performed outside of factory specifications.Therefore NO BOX IDIOTS!

 

bumpytruck. They cannot tell.

The ecm doesn monitor lots of information and keeps cumulative totals, but it cannot tell if there is a box hooked up, yet.

I personally think those people running boxes right now (the conservative ones, ie no stacking ) without any other mods are smart. Its the ones that are stacking boxes, changine intake systems, modifiying any of the wiring that need to watch out for their warranty being revoked.

A lot of guys don't even care about their warranty. They wouldn't own the truck if they couldn't BOMB it.

 

When I first put a fuel pressure gauge on my truck, I noticed the pump was only putting out 8 psi at idle and 0 at WOT. Took it in and they tried to void the warranty on the pump because of the fuel pressure gauge. Also told me that if I had any electrical problems with the truck, they wouldn't repair them under warranty because of my aftermarket head unit (this was before the subs and stuff). After it was all said and done, the service manager had some new found respect for the 17 year old in a baseball cap. If they try and void your warranty, make them tell you how your X-monitor caused the pump to leak. If you have to, explain to them what the x-monitor does. Give them some info on it. And if that doesn't work, then take this all the way to the top of the food chain. Service managers don't like it when you talk to their boss.

 

BigBlue...

... I'm going to let them play it out their way. If they don't come around after the next appointment I'll start moving up until I find someone who will make this right.

I'm new to dealing with dealers (I've had a lot of vehicles that just always worked under warranty).

In the dealership there's a service writer and tech... maybe a service manager, then an owner or general manager?

Who is this "manufacturers rep" we're waiting for now? After him (her?) who else is there? Regional person? Go to DC 800#?

 

1-800-992-1997

 

update...

After waiting a week for a call back I called.

A different service writer spoke to the service manager who said that the warranty was approved now. They gave me an appointment 10 days out. Let's see if they replace it or give me another run-around.

 

If its approved there won't be any more run around.Pump is probably on its way there as it ships directly from Star and not through parts.

 

...and the saga continues.

Yesterday, close of business, I call about the truck and find out that the ONLY person in the shop who could get my warranty approved and started happened to take Monday off - oops. OK, one more day. Today I learn that they never got the part and "those parts take a while to come in I should know". When I asked why they didn't get the part when the warranty was approved (2 weeks ago) I was told it's DC's policy NOT to ship warranty parts for vehicles that are not waiting in the shop.

I told them I'd be in to take my truck back until they could figure out how to fix it and they told me that it's REALLY, REAALLLY dangerous to drive with the fuel leak. OK... pump is supposed to be there tomorrow and the job complete on Thursday. I'm beginning to understand why people don't like DC.

Any suggestions? I've been asking around and hear the other local dealerships are no better. Is it just NJ where service is a lost art?

 

Dave, what dealer are you having trouble with?

 

The part about not shipping parts if vehicles not in the shop is bull.Someone in the dealer just plain did not get it going.Call the owner and or service manager.Its not a D.C.problem your dealing with.Its a in house problem.D.C. reads these forums.What a joke.Forget to get it coming from Star and warn YOU about driving it with a fuel leak.I'd have a problem with that persons analogy.

 

I had expected that part of the 10 day wait from warranty work approved to the next appointment was waiting for parts...

Hounddog... so you are saying I was flat out lied to when I was told the parts could not have been requested in advance? Before I call someone a bald faced liar I'd like to be sure. You're sure because you've worked in DC dealerships?

At this point (with the part due late today), I'm still stuck waiting. Let's see what the story is tomorrow.

 

I would bet you $100 bill that DC doesn't ship parts to that dealer until they are there waiting at the shop. Because the parts department at that dealer doesn't order them until then. I would be shoppin for a new dealer if it was me, sounds like those guys have burned up about 3 chances to do the right thing.

 

Truck or any vehicle does NOT have to be in any shop to order darn parts from STAR or through parts.They need a R.O.(repair order)which the SERVICE ADVISOR or whomever can print and when vehicle arrives insert PROPER incoming mileage.Thats IT! Parts that STAR ships normally arrive in three WORKING days or even TWO if they are on hand and not being shipped from a dealer across the nation.I've ordered THOUSANDS of parts with NO vehicle and just a ticket.Every darn recall on D.C.products I've ever installed except maybe ONE out of FIFTY I ordered before vehicle ever came near the shop.They NEVER were on hand,NEVER and yet they wanted one trip repairs for CSI.That was the ONLY way to make it happen.Use COMMON sense! Star and NO ONE with D.C.or in their right mind expect customers to LEAVE a vehicle that can be driven just so a part can be ordered.I've handled faint skipping at idle on 24 valve Cummins and put truck BACK togather after diagnois and put customer on the road while waiting for injectors to come in etc.many times.Run STRAIGHT time with written reasons of whys and hows and then get customer back in two weeks or 3 days(what not)later and install injectors and have them back on the road in a few hours.Its just COMMON sense! You got a LINE of crap from some pea brain.I'm not always correct but I can smell do do from techs,customers,posts on forums etc.I have 25 plus years in dealers as a Tech,service writer,shop foreman,booker/dispatcher/service manager in three differant dealers with as many as 40 techs.(Datsun/Nissan/G.M./Isuzu/Mazda/D.C. Its a lot easier to tell the truth and say WELL DAVE I GUESS I FORGOT!Let me get my butt in gear and get it comming! Little lies/white lies ALWAYS get found out! Years ago the FEW times I ever tried that made me look like a idiot! Old Boss and I discussed this MANY times with employees.

 

yep these guys passed strike three - those 5 STAR banners are meaningless.
what burns me is I TOLD them exactly what to fix and they are still fumbling around.
of course I understand they need to confirm my diagnosis, but that took them 45 minutes.

Hound, thanks for confirming that what I smelled (a line of bs) is what is happening.

So how do STARS and the RO relate? You call STARS and get what? an authorization number for warranty? Then the SO is issued for parts? I'm trying hard not to be vindictive, but if I could hand them back facts to rebut the BS I'd feel better. And maybe they'd think twice about lying.

Not sure what I could have done differently to help these guys do their job. This dealer is the closest to my home. There's another one close to where I work - I buy parts there already 'cause I can get there at lunch. The biggest dealership is about 20 mile north of both home/work.

So... anyone know of a GOOD DC service department in Monmouth county NJ?

 

Have you received a survey from Chrysler yet on your sales and service satisfaction? If not , your first warrenty job will trigger a release of one. Anything less than 100% is unsatasfactory to receive......just fill er in with all bad marks cause they are feeding ya a line of bull. The only reason you have to phone star to get the restricted part is so they don't have inexperianced techs throwing good parts away $$ Also , they want to find out for sure what , why and how parts are failing.As soon as they ok the repair, star orders the part for you.