dieselrob

Couple weeks ago i flooded my tranny when i got my truck really stuck in a big mud hole. Spent the next night flushing it out and getting clean juice in there. All was good for 3 weeks or so and then i started getting limp mode and third gear starts. Called Dave up at Goerend bros. and told him all about it he sent me selenoids for it at no charge. Put them in and took a ride and It worked great for 5 minutes and then it went to hell. Lost tcc lock up. Truck starts stalling every time you put it in gear. So i took it to a garage beacuase there was all kinds of codes goin out. Got the call back later pan is full of clutch material. Trannys toast. Then right after that Dave calls me up and says im gonna send you a whole neew tranny and tcc for the cost of the shipping. I am amazed at how hes treating me with this. Hes offered every bit of help to me over the phone he could and now hes replacing my tranny for me. I dont think you can find customer service like that any where else. My hats off to dave for this one.

Geico266

Wow! That is customer service plus.

BigBlue

Dave is an awesome, awesome man to deal with. He called me after hours one night because he was to busy to call me during normal hours and I had a couple of questions to ask him. What a great guy.

onelugnut

That sounds like A+ service.My goerend trans & tq is getting put in right now.

13FOX

When water gets in the tranny there is no way to get all of it out w/o taking it apart and replacing all clutches, bearing, and tc. Water will softup the clutch material and after a while it will just come right off. Best way is to clean the crap out of it on a work bench when it pulled apart.

Shovelhead

+1 for Dave Goerend and Goerend Brothers Transmission shop.

zukgod1

That rocks man.
Glad to hear of someone getting GREAT customer srevice and from someone we all seem to like at that.

GREAT WORK DAVE!!!!!

Geico266

Do we have pics of the truck in the water?

dieselrob

My freind has picks of it. So ill get him to send them to me this weekend and try to get them on here. It took a backhoe to pull me out. We had 2 trucks hooked up to it and they didnt budge it.

Big Deezul

I dont get it ...was it a Goerend tranny that you had before?

kipo

that's the only reason we went with Dave, CUSTOMER SERVICE. being on the road most of the time it's hard to find good customer service. We needed a tranny asap, called DTT and didnt' get a call back, so Dave was it. Had some trouble with shipping but wasn't Dave's fault. Dave was very thorough and didn't treat us like a bunch of idiots, giving us the old sales pitch and this and that. I've sent out a bunch of referals Dave, thanks for a great product and providing great service.

A++

dieselrob

yes it was one of daves trannys.

mr T

hey guys i havent had a chance to call Dave yet but what are his prices?...his customer service is becoming legendary....im gonna have a tranny shipped from him when this one is toast

amyone get prices from Dave? there's nothing on his website

Andrew

RickCJ

You destroyed your tranny in water and called Dave and told him what you did? And he is sending you a new one under warranty? That is very good customer service? or very bad business sense. Wonder what Dave would think of this post?

durasmack

You really need to call Dave to get his price. He has so many different ways of building them that what you pay may not be the same as what I pay or what anyone else pays. He will work with you on the phone to get you the right combination of parts for what you need. There is a several thousand dollar price range depending on what you have done to it. It is definately worth your time to call.