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-   -   Buying a used Smarty from member, still get same customer service? (https://www.dieseltruckresource.com/forums/3rd-gen-high-performance-accessories-5-9l-only-107/buying-used-smarty-member-still-get-same-customer-service-180269/)

jmccart Nov 29, 2007 12:39 PM

If buy a used Smarty from member, still get same customer service?
 
There is a $600 or best Smarty Sr. in the DTR classifieds. If I was the second owner, would it be like I bought it new when I want new upgrades & stuff? Or is it worth the extra dough to be the original customer?

I am definitely getting a Smarty (getting a reflash in a few weeks), and have enough money in my pay-pal account for the Jr. or Sr. I have read that everything available for the Jr. will all be available for Sr. Now that I have the DD clutch, I definitely want to enjoy some power.

The Jr. sounds awesome, but if it makes less power than my Superchips (performance mode), I know I will wish I got the Sr. Marco or Bob was nice enough to actually read some of my posts and suggest the Jr. for me. And I definitely want to be on the Madselectronics team for their awesome customer service.

I must admit I have been enjoying the power more with a strong clutch.

Thanx for any time/input.

I am not sure, but I think I am indecisive.

ptgarcia Nov 29, 2007 12:46 PM

I think you can expect the same quality of service whether you buy new or used.

PhilR Nov 29, 2007 01:12 PM

I've been very impressed by Marco's help with my used Smarty! Great customer service for me all the way.

jmccart Nov 29, 2007 01:15 PM

Thanx guys. I know Superchips wants you to be the original owner, or you have to pay for any help. Diablo is the same story I imagine.

dodgezilla04 Nov 29, 2007 02:35 PM

i agree with pauly, marco and bob will probably be the same as they always are. you bought it, so still supporting their product right?

Bob Wagner Nov 29, 2007 06:30 PM


Originally Posted by dodgezilla04 (Post 1814812)
i agree with pauly, marco and bob will probably be the same as they always are. you bought it, so still supporting their product right?


right on! .......................................[coffee]

jmccart Nov 29, 2007 06:47 PM

I love you.

RAMRODD Nov 29, 2007 08:10 PM

I got my smarty in the DTR classifieds. I couldn't get it to work, PM Bob and after his advice I still couldn't get it to work. Sent it to Bob and he took care of it and it works great. Thanks again Bob!!!!

jgiachino Nov 30, 2007 12:33 AM

Bob and Marco are both standup guys....i'd bet the farm you'd have no issues with support what so ever.....

jmccart Nov 30, 2007 01:03 AM

Thanx for all the good news guys. As it ends up, it was all ready sold. I'm buying new.

Thanx.


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