JKM

And here is why:

October 3rd 2011, I called Stefan at DTT and ordered a low stall single disk converter for my 12v, We had a lengthy discussion about the power output of my truck, my intended uses, why I wanted to upgrade from my current setup and what I expected from a new torque converter. He called me back with a shipping quote, at which time I provided my credit card info, and made a payment of 1029$, which I was led to believe included everything.

Fastforward to December 4th 2011, I still have not recieved a torque converter from DTT, and I have also not recieved an invoice which was to be e mailed. After numerous unanswered phone calls and E mails I finally managed to get someone to answer a phone, after inquiring about where my converter was , I was told it had not shipped because the core charge had not been paid, as I had not received an invoice, I had no proof of what I had and had not paid for... I grudingly paid the core charge, which amounted to 314.51$, knowing that at last I could get it back when I returned my core and once I got an invoice , I could prove it had already been paid. At this time I again requested an invoice, I provided two E-mail addresses, a fax number, and again provided my mailing address to be sure there were no issues.

Fastforward to december 17 2011, my torque converter arrived, I was not impressed upon opening the box to see what appeared to be the EXACT same converter I already had, and was not happy with in the least... again , calls to DTT to verify what I had received was what had ordered and there was no mix up in shipping, went unanswered. I had a week off between christmas and new years, so I decided to install the converter in hopes that it was indeed a lower stall speed as I had requested. A quick test drive confirmed that the new converter was exactly the same as the one I had just removed. I put on less than 6km during that test drive, after which I removed the new converter, drained it , and put it back into the box it had arrived in. Now this is where it starts to get a little fun.... After waiting two weeks for DTT to re-open after the christmas/newyear holiday, I started making phone calls again, I managed to get through after a few days of trying, stefan told me to send him an E-mail containing all the info, and what the problem was , and he would look into it. I send said E-mail, never to receive a reply, again phone calls to the office, as well as Stefan's cell phone went unanswered, voicemails were not returned, E-mails were not answered. After I felt I had exhausted myself, I decided to try another route, I contacted my credit card company about disputing the charges from DTT. I sent them what information I had , but since I had ordered over the phone, I had no written proof of what I had ordered. I have still not received an invoice , so I have no proof of what I actually paid for, and since there are no identifying marks on the box or converter itself, I really cant even prove that what I received was not what it was supposed to be. Mastercard contacted DTT after numerous attempts, and Stefan himself told them I had put 8000-9000 kms drag racing the truck since I installed the converter, and that I had not tried to contact him previous to sending him an email with my issue. Stefan did however tell the lady at mastercard that was to call him and he would discuss options with me to make this right ( I thought ok... this is getting somewhere....)

I called stefan immediately, no answer.... three more calls that hour and he finally answered, he gave me a sob story about being hurt in a snowmobile accident and unable to work ( which is possible , but I do not personally believe him after what he has put me through so far). His fix for the problem was for me to send him back the converter, and he would have his techs adjust the stall to what it was supposed to be... I should have told him shipping was up to him, but in an effort to get my truck back on the road, I paid the shipping costs to return the new converter to him... 148$ and change... ( this is starting to get expensive....) I got confirmation on Feb 10 2012 that the converter had been delivered to the address Stefan personally provided me. Stefan assured me it would take less than a week to modify the converter to my requirements ( what it should have been in the first place?!)

It is now april 10th 2012, and I have no converter, I have left voicemails, and E-mails several times a week every week for the last 6 weeks, all to no avail. Stefan from DTT has my money, my converter, and I have no truck to drive. Summer is fast approaching and I really need my truck. I would like this nightmare to be over, I would really like to have all my money back and never speak of DTT again, but having the correct converter that I long ago paid for would also make me happy. I have given up making calls to DTT as it is obvious they have no intentions of answering, so without getting some sort of law involved, my only other option is to become a thorn in his side. I do not want to, but I am starting to think I am out my money , and will have to buy a converter elsewhere. My goal in sharing this story is to prevent anyone else from dealing with Stefan or DTT. Stefan is a dishonest business man, I am inclined to use the word thief to describe him, and I think every person in the diesel performance world deserves a fair warning before doing business with him. I have talked to numerous people over the last few months that have told me DTT has turned into a company with non existant customer service, once they have your money they could not care less. I passed up cheaper better quality products from other vendors by buying from DTT, I decided to support a Canadian company, which has turned out to be a poor decision on my part.

If anyone has any thoughts or advice to help me remedy this situation, or wants to contact me personally, please post here, or PM me for my phone number, and please, tell everyone you know, so they can avoid getting ripped off by DTT.

Jayme Miller.

P.S. - If Stefan reads this , and actually wishes to contact me, you already have ALL of my phone numbers.

cincydiesel

Man I hate to hear that. As the saying goes,"There's always two sides the story" I sure hope everything works out for you.

Sent from my DROID BIONIC using Tapatalk

madhat

That really sucks. I would get the law involved. Actually, I would have long ago.

Hope you get it resolved.

Lary Ellis (Top)

First time I heard of anyone with this kind of issue with that company....I hope you get it all ironed out to your satisfaction and soon!

Diesel Dave2

Personal....I have had better service out of US vendors than Canadian vendors...Except Harry at Peak diesel....(he rocks....)

Then vendors squack here,why we order state side...This is the reason..

I sure hope you get your money back Jay..

Thats alot of money to give up on...

patdaly

Does Canada have the same thing as the Better Business Bureau?

I have never heard anything but good from DTT, but I have a bad omen about this one. I think you stated your case well, and unless you made stuff up wholesale, ( I am sure you didn't ) it sure shows a pattern...........

Dr. Evil

Of course we have the BBB - but endorsement by the BBB doesnt mean anything.

More importantly, we have the RCMP, which is who should probably be handling this.

patdaly

Don't know if I would get all that crazy just yet. If this were some one man shop that didn't have a record to go on, perhaps. I have found that the BBB swings a pretty big bat with larger companies whose reputation is sound, which I have never heard anything negative about DTT.

Lil Dog

Sad to hear this sort of thing happen. In the day, Bill would have never let it get this far. IMHO..

Dr. Evil

I would say its very close. They have his money, they took more of his money, they have the converter he paid for and now they wont take his calls. Im not sure there are too many other options here. From your comments Pat it sounds like the BBB in Canada is different than in the US.

tankeryanker

Wow I'm surprised to hear all you went thru with DTT. I went to Canada back in 2003 to get the full meal deal on a new trany & they treated me like family. I even went to Medford Or to watch Stefan Race. Is his dad Bill Kondoly still around? Maybe the son has taken over the biz & things aren't what they used to be.
I wish you the best of luck resolving your issues & hope it all gets taken care of.

gadget.35-06

All too often the next-of-kin inherits the business and treats it as a cash cow rather than perpetuating a good, well-established reputation. This explains second-generation businesses folding with time. Happend with our local hardware store chain.

chaikwa

He's right, endorsement means squat. If you pay their fee, they'll give you a great endorsement. If you don't, they won't outright lie about you but you won't have a satisfactory rating either. If you call them on it, they'll tell you it's due to 'incomplete information'.

I agree, it sounds VERY different.

Don T

Jay
I`am real happy with my 1600 stall single disk billet TC I got.I still smile when towing and can`rt believe the difference it made in my truck.I got mine from http://www.tcsperformance.com/ .
They were great to deal with and I got what I paid for and I`am real happy with it. I would like to help you and if I lived up where DDT has there Office I would drop in and see them for you. We all take a chance doing business over the internet . It is to easy to get RIPPED OFF because of the distance between the buyer and dealer. I bet a visit by 3 big guys with a NO bull attitude would move thing along.

saying that , Just where is DDT located ???? I have friends !

Don T

Jay

I know a guy that is a patched HELLS ANGEL and he knows people up there and Can have a few of his friends to drop in and have a CHAT with (P.S. - If Stefan reads this , and actually wishes to contact me, you already have ALL of my phone numbers.) LOL you had better get a call from them. This world we live in ain`t that big. I live by what comes around goes around. Jay I would not have been as patience as you have been with this. Later Don T