Roperteacher

Hey there, I took my 07 5.9 in for the dealer to look at the little oil seepage I had from the back of my turbo. They said it was all fine and dandy and not to worry. This is a dealer that specializes in the service of diesel trucks and they know thier stuff!! Over 150 new cummins on the lot! LOL

But my point........ I took it in with the Pac brake, 2 micron GDP fuel filter set up, Gauges. No word was ever mentioned about the Pac brake. I thought surely they would have said SOMETHING about the PAC. But nope!! Never mentioned any of the other improvements either. Same dealer replaced my Injector few months ago. Why is it that some dealers try to void warrantys for the littlest thing and others don't care?

jballou

It is not that they don't care. They know what the parts do. Gauges and a fuel kit have little in common with an oil leak. Thier response or lack there of is concidered the normal response from my dealer.

Hounddog

Because some have idiot managers.

Roperteacher

LOL These service writers actually have a conversation with you over the phone about your concerns before taking the time to bring it in! LOL Maybe the leak has to DRIP or something before they will repair it?

DieselBoy20

Mostly cuz they're tards...find a good dealer and stick with it and develop a relationship with a good mechanic and your set like I am...

CD in NM

They will say nothing UNTIL they think that the parts you have changed/added might have some bearing on a failure THEN it becomes a VERY different story.

Also, YOUR attitude and maybe years of being a customer vrs first time customer, etc. Treat them the way you would want treated - goes a long way too. Sometimes a dealership will ask questions that sound more like an interogation, then you get uppity, they get uppity, then you loose. Simple as that.

I so far have had no real problems with my truck, little stuff, so I cannot say what would set them off as far as my mods. I only have about 5K left on my 3-36 warranty, so we are about to part company on many levels outside of the 100K on the engine/fuel system. I also have done my own maintenance so I have spent less time with them than others. I do know that I would not go to them for any repairs, they are too slow, have to order everything so nothing gets repaired in same-day or next day at my dealership. I can get parts faster than them, so even buying parts from them is not in my scheme of things.

CD

budsowner

Dealers sold pac brakes for a while when they had problems with the jacobs brakes.

chipmonk

the same reason you can buy something at store A, and they are polite and make you feel like a valuable customer, while you spend even more money at store B, and they treat you like dirt. the service mgr. at my dealer says he doesn't want to loose customers over some small mods made to someone's truck, as long as the truck doesn't appear to be abused or beaten on, and he doesn't want people to think of going to his service dept. the same way they feel about going to the dentist.

Roperteacher

Thanks for all the replys! I actually drove/Drive 40 miles to this dealer. Even with fuel prices the way they are. Totally know what they are talking about. I told them they came highly recommended and I appreciated how knowledagle they were. Everyone greets you even if they are not working on your truck!

Hounddog

Have been on a Harley forum.Same story's if not worse due to all the accessories thats bought at the Harley stores.Doesn't take much for them to cancel or try to cancel warranty's on the most part either.

2003_DODGE

oil seapage huh??? last time l saw this was on my truck befor the turbo went l got another 20,000km befor it started to howwel
same diesel dodge dealer said its ok to drive but youy should get it fixed and best sooner then later

Roperteacher

It's not much seepage and I have it all documented by two different dealers, thats all I can really do at this point!