finndogg54

Why dont they believe the diagnosis that you have made on YOUR TRUCK! Ive been told twice that there is nothing wrong. BS, I have 3 friends with the same model and only mine has the symptoms that point at injector failure.

Im looking for some advise, so I can get them to diagnose the real problem. Not what corperate tells them.

Clayten

It is known as the golden rule. The one with the gold makes the rules.

Marty86

I'm a mechanic, and I know that most mechanics don't believe anything someone says. Period. Why? Because they figure you brought it to them, therefore you must be stupid, therefore making them smart.

I don't think this way. I find that listening to how wrong or right a customers compliant is, gives me at least a direction. Normally if they are wrong, I find out in the first couple of minutes.

nirion

I see the point that dealerships seem to have an issue with "Unable to duplicate problem," however I do know that you cannot expect every customer to be exactly correct on every problem. If they come in saying their turbo is toast, you need to test and verify that, but at least test it. It may be something else entirely and that is just what they thought it might be.

SOhappy

Ask around, or keep driving until you fine one that will listen to 'ya!

03 ant a hemi

The typicle cannot reproduce response from dealerships in my expierance is due to the fact that they really have no clue how to diagnose problems.

Fault finding seems to be a thing of the past if it does not show up on the computer.

5 different dealerships all said no fault found yet one dead injector and one other not operating properly.
For me it is nto a matter of me being right or wrong it is a matter of my truck not runnig correctly the way it did the day before, and the way it did when new.

What I usually tell the dealership is I need it documented that they did not find any fault, and write down the explanation I gave them of what and why I think it is a certain component. Then why they have foudn no fault. I even go as far as to ask them to quote the specific pages from the diagnostics manual.
This usually results in them rebooking the truck in to check it again.

I feel for you and the no fault foudn fix untill the day the warrenty runs out.

neveragain

03 you are correct they don't know how to diagnos anything anymore. When I got the truck the steering wheel would osocilate very fast back and forth 10/02 the dollarshop in Prince George rotated the tires twice , I told them what was wrong on the third visit(22,000 kms) and they put it on the wheel alignment machine and low and behold. By that time it had rueined everything in the steering componants. Big Bucks for me to pay for to fix.

The key is to put every word that you say down on the service write up and go from there.